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    Whelpley & Paul

    3.7 (3 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Whelpley & Paul

    Eye exams

    Eyewear fitting

    Retinal imaging

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    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    1.0
    (3 reviews)
    0.8 mi

    GO ELSEWHERE! at least not the Webster location I am now on round 3 trying to get the lenses…read morecorrect in 3 pairs of glasses I ordered new lenses for them after having a tele-health eye exam there. The new lenses couldn't possible be my RX. They sent them back and returned to Webster location with 1 pair had mismatched polarized/non-polarized lenses upon return. How is it possible there isn't any quality checking between the lab and the store? IF they get my glasses right-very doubtful I will ever use this franchise again. I will share my experience with everyone.

    I've had issues with this store before, but as a good person you give another chance. My daughter…read moreand I had an appointment together, had to cancel hers due to work schedule. They looked rebook it said the Greece store had an appointment the next day (Saturday)so I told her to book that one. I just happened to call today Saturday to confirm before she left and no appointment was ever booked.... I called back to the Webster store the employee that answered the phone has PP CUSTOMER SERVICE, she kept talking over me I couldn't get a word in at all. I finally told her to stop talking so I could explain. She shod not be working there with an attitude like that. You don't talk over CUSTOMERs, let them explain what happened. I rebooked the appointment and she kept telling me my daughter's appointment was Tuesday not Saturday. When I was finally able to tell her I had just booked that appointment a few minutes ago because the one I was told was booked never got booked then she listened to after my blood pressure went sky high. Need to get my contact and move on. Will not go back sad because I actually liked the optometrist.

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    Whelpley & Paul - optometrists - Updated August 2026

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