Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Dr. Zatreanu is overbooked. Unable to contact them after a shot with side effects by phone. Through…read moreportal 3 days later. Gave a shot that cost $$$ after getting another shot with no copay. No warning. Had to leave this practice after 38 years.

Had a referral sent here over 2 weeks ago due to a problem identified from another doctor. I havve…read morecalled here several times to check on the referral. Was told twice someone would call me ASAP. Spent 3 more days calling just to hear recordings. Have spent a total of 1 hour 43 minutes on hold. If this is thd way this office is managed, i eant nothing to do with them. They tell you what you want to hear, and then dont answer their phone. Ridiculous! No patient service at all. Dont waste your time.

Charge $100.00 for a missed appointment fee! I'm writing to…read moreshare feedback regarding my recent experience. Previously, I had a very positive visit-l came in with a concern about my eyes and was seen quickly. The exam was thorough, and the staff made me feel at ease. Everyone was professional and friendly, which I truly appreciated. However, as of 4/18/26, I'd like to update my experience. I had scheduled an appointment about six months in advance, and unfortunately, I forgot to add it to my calendar and missed it. I take responsibility for that. That said, I did not receive any reminder-no phone call or text-which made it much easier for the appointment to slip through. I was then charged a $100 missed appointment fee. While I understand and respect the need for such policies, the amount feels excessive, especially without any prior reminder. I hope you'll consider the feedback and possibly review your reminder system and fee policy.

I have been coming this office many times , I love the Drs and the staffs . They are very good and…read moreI highly recommend them

We were visiting family in Penfield and my teen daughter realized she had not packed her contacts…read more We obtained her prescription from Pearle Vision in Chicago but none of the local offices had her lenses. Another big box chain was completely disinterested in helping a non-customer with a pack of trial lenses. Eyesite staff told us they did have what we needed and gave us trial lenses at no cost. My daughter is so grateful to you, Eyesite....thank you!

Update 10/9/25: The office manager and lab manager contacted…read moreme, and quickly ordered new lenses for me. Those lenses were put in today, and my glasses are great. I'm very happy my issue was resolved, however it should have been addressed after my 1st contact with the office nearly a month ago. This business has real potential ; great location, and some solid members of their staff... but to realize their potential, and best serve their customers they will need to hire more opticians, and address some training/process/consistency gaps within their staff. --- original review. from end of September 2025: Not enough help - I have been calling for a month to speak to an optician - they are so short staffed that no one ever calls me back. I work, and live 40 minutes away and I simply need someone to order me new lenses as I scratched one. After calling several times and I was told that they are short staffed , overwhelmed and exhausted. I would highly recommend avoiding this business until they have new management and more help.