It's official. I think I have to wear glasses all the time now... ah, the beauty of aging and…read moresitting in front of a computer all day. It had been a couple years since my last visit to the eye doctor as my prescription hadn't changed. Recently, I noticed my vision wasn't as clear anymore so I took to my insurance website (and recommendation from a friend) on where to go for an eye appointment. Luckily, the place she recommended was part of my VSP plan and I have decent coverage at Reed so I called to make an appointment and was able to get in a few days later. I also was able to pull the new patient forms from their website, which lessened the waiting time when I arrived for my appointment. A tech asked me some preliminary questions, checked the strength of my current prescription, then I saw Dr. Farrar. She was really sweet, not too chatty. It was the first time I had my eyes dilated... wowee! That's an experience -- bring sunglasses in case you're driving home. Overall, she was very thorough and made sure I was seeing things perfectly -- I'm still new to the whole, "is 1 clear or 2 clear... 3 or 4" process of viewing the letters on the wall (take your time and ask them to go back, don't just say a number). After they dilated my eyes, they had me shop around for glasses. I didn't love their selection and was happy there was no pressure to buy a pair. The lady helping me suggested I come by during their trunk show to check out options that will be 50% off (in April)! Then, I had to sit for a little while in the waiting room. I couldn't answer emails or read a magazine because my eyes were blurry from the dilation, which was inconvenient, but the next part took about 5 min for her finish the appt. I'd suggest allotting at least 1.5 hr. for your appointment, especially if you're going to peruse their eye wear selection. As far as selection, they have some basic options and brand name frames like Gucci, Dior, Nine West, and Calvin Klein.

They don't offer any assistance in selecting a frame. I have to wear dollar store glasses to read,…read moreeven though I had bifocals made. The heavy set man said that I could read some bottom line and that was good enough, but they are not working for me. Now I am stuck with a pair of glasses that I paid a lot of money for. The guy was rude to me. I liked my eye doctor, but I won't be back.

He is an amazing Retinal specialist. He is very compassionate and caring and kind and very…read moredetailed. We would not see any other doctor for my son's eye disease. Dr Rose is truly one of a kind.

Outstanding retinal ophthalmologist & surgeon. Extremely patient friendly and provides excellent…read morecare that includes diagnosis, treatment and surgery as required. Office is efficient and staffed by people who are friendly, helpful and well trained.

I saw Dr. Lindahl because I had cataracts that needed surgery. I cannot begin to tell you how…read morepleased and impressed I am with all of the people that work there! Dr. Lindahl answered all of my questions. He was kind and thorough. I had cataract surgery on February 26, 2026 and March 13, 2025, am seeing like I haven't in years and need no glasses. He is an excellent surgeon! The women who work with him are wonderful! I got to meet Maggie, Beth, Laura, Denise, Angie, Kim, as well as Deb and Monique at the front desk. Thanks to you all for your kindness and care! Most businesses these days are more concerned about the bottom line than the people that come to them for help. Not here! They all genuinely care about improving people's lives through helping them see the best they can. I am humbled by what you did for me and so grateful! BTW, Yelp says I live in San Francisco, CA...that's wrong! I live in the Rochester area.

I just saw Dr Lindahl yesterday Oct 29,2025 for my 6 month check up on my eyes. He is absolutely…read moreoutstanding and all of his employees are very helpful and simply the greatest. I am very happy that Whelpley and Paul recommended this office to me 4 years ago.

Really enjoyed my experience. The staff was welcoming and friendly. Very helpful and patiently…read moreanswered my questions. Very knowledgeable. Dr Jagoda was great. Would highly recommend her and this practice.

I have been treated by 2 different doctors at Ocusight for many years. Both are wonderful. Their…read morescheduling is a different situation. Twice I have received an appointment confirmation email from their scheduling program Klara, only to arrive at the office to be told that my appointment was canceled because the doctor was doing surgeries that day. I never received a text, email or phone call about any such cancellation. The first time this happened the new practice manager assured me she would get the situation in hand. The second time was over a year later, the practice manage was at a different office that day, and I declined to reschedule.

Charge $100.00 for a missed appointment fee! I'm writing to…read moreshare feedback regarding my recent experience. Previously, I had a very positive visit-l came in with a concern about my eyes and was seen quickly. The exam was thorough, and the staff made me feel at ease. Everyone was professional and friendly, which I truly appreciated. However, as of 4/18/26, I'd like to update my experience. I had scheduled an appointment about six months in advance, and unfortunately, I forgot to add it to my calendar and missed it. I take responsibility for that. That said, I did not receive any reminder-no phone call or text-which made it much easier for the appointment to slip through. I was then charged a $100 missed appointment fee. While I understand and respect the need for such policies, the amount feels excessive, especially without any prior reminder. I hope you'll consider the feedback and possibly review your reminder system and fee policy.

I have been coming this office many times , I love the Drs and the staffs . They are very good and…read moreI highly recommend them

have gone to Reed Eye for over 20 years , they have always been on point with their service. My…read moreDr. who I had for over 15 years has retired and will now meet a new dr. Had my cateracts removed and everything went smoothly able to drive within days.

I was warned to stay away from Reed, and I wish I had listened. My son came in for an exam, and the…read moredoctor stated his prescription had changed only slightly. Two weeks later, we went to get new glasses, and the person fitting him just put the glasses on, and that was it. My son told him he had trouble with the right eye, and he dismissed it; said give it some time, and then come back if you still have trouble. We did, and was told that there was an issue with the right eye, to make yet another appointment. Come on, how many appointments does this place want you to make? In addition, he was misinformed regarding the new glasses as you could NOT adjust them as they did not fit his face properly. Well, we are going to America's Best to get this straightened out because there is no way we will ever return to Reed. I would definitely stay away.............really wish I had.

Dr. Catherine Whipple is the best Ophthamologist in Rochester, NY. I highly recommend her. She is…read morevery thorough with her exams, explains clear and understanding evaluations. I had one small problem with my stitches in one eye after my surgery and Dr Whipple met me right away at her office and fixed it. She is the best!

I have been seeing Dr Whipple as a surgical patient and her wonderful aesthetics staff for several…read moreyears now. I have never questioned or felt pressured in any of their services recommended or performed. I LOVE everyone of them and their new office is Beautiful!

Expect to wait 2 hours for your scheduled appointments booked months in advance. Staff and doctors…read moretake the brunt of it, since the scheduling system is not managed efficiently. I have personally seen several patients fed up and walk out. It is not acceptable to disrespect the time of your patients and continue to book in this manner.

Ocusight is very difficult to communicate with. I had glaucoma surgery there 6years ago. Now I need…read morean MRI and the imaging tech stated due to new safety protocol, they need to obtain information on the procedure performed. I've made repeat phone calls over 8 days to try to obtain the data to allow the MRI. I'm in severe pain and frustrated in the delay in responding to this request.

Eye care here was great, it took me a while to get the initial appointment but when I needed a…read morefollow up appointment I was seen two days after my phone call. And it was great, I received excellent treatment for my dry eye condition, everyone I interacted with was great.

I spent $2600 out of pocket to have my cataract replaced with a Vivity lens that was supposed to…read moregive me good distance vision and decreased halos at night. What I got was an eye that cannot see clearly from 6 feet+. What happened? The doctor said that he made the decision to make my eye nearsighted because I had lasik surgery 20 years ago. This new plan was NEVER discussed with me prior to my surgery. I would have never approved this, as i wanted clear distance vision and was prepared to wear glasses for reading. What I'm left with is vision that requires glasses for ALL distances! And the lens cannot be removed and replaced. So I'm out of $2600 plus I have poor vision. I pursued a second opinion from an expert doctor in another town and he said that he would never have put a Vivity lens in my eye. And to make it all worse, Cornerstone recommended laser to remove scar tissue on my lens capsule. This was a simple procedure and I had not yet received my Second Opinion. Following that surgery, I had absolutely no improvements in my vision AND I had a negative side effect of increased floaters and a dangerous side effect of increased eye pressure and a chance of retinal damage and loss of vision! (Vitreous prolapse). At my followup for the laser surgery Cornerstone did not even talk to me about the vitreous prolapse! Stay away from Cornerstone Eye Associates! They did not listen to my wishes (which were clearly charted) and they did not take responsibility for my botched eye that is permanent!

I have been a long-time customer of Whelplye & Paul for many years at the Greece location. I…read morerecently called the Webster office--not the general appointment line--to schedule a visual field test. I specifically asked whether this test was provided and was told yes. Based on that information, I made the appointment, waited nearly three weeks, took time off work, and drove 25 miles one way, only to be informed upon arrival that I first needed an eye exam and that they would then decide whether to schedule a visual field test approximately three weeks later. This important detail was never communicated to me when I called and clearly explained what I needed. I am extremely disappointed with this lack of communication and the inconvenience it caused.

My husband called Whelpley & Paul after a few borderline ridiculous experiences at a competitor to…read moretry to fit us in ASAP. Surprisingly, they had a couple of openings that evening and told us to come right in. They only work with older children at this location ​but were quick to give us their recommendation​ for someone nearby that also takes our insurance and is great with younger kids, and then fit my husband and me in right away. The Optometrist here is probably the nicest Optometrist I've visited​, and in 30 years of wearing glasses and/or contacts, that is saying a lot. Eye exams are pretty routine and a lot of Doctors breeze on through but he was very thorough and kind. The optician asked me what styles I like and made recommendations based on what I asked him and stuck within what my insurance covered when I wanted to ​stay under that limit (I primarily wear contacts, so these glasses are replacing a much older pair with an outdated script that I only wear at home in the evenings) and did not try to upsell me. I managed to find a pair of glasses that were similar to my old pair but that I like better. Finally the woman at the front desk was amazing, not only was she super friendly and kind, but she was kind to my kids and made us feel right at home while waiting. We have definitely found our new Vision Care "home".