I'm not one to complain but seen it's fair to say I wasn't impressed with this location and staff…read more My son and I were not greeted upon entering. We gad an appointment at 4:20pm and the desk attendant was not very helpful when we had insurance questions. I felt rushed and unheard. I know it was close to closing time but it was obvious that she was in a hurry to get out from behind the desk and ignore the customers in the waiting area. After the exam it was obvious that we wouldn't get our glasses the same day. We asked for a copy of the exam so we could go elsewhere to purchase glasses, and we were given an eye roll with our copy. We left feeling like we were ignored and a pain for scheduling a later in the day appointment.

I came in 30 minutes before close to pick out a new pair of glasses after accidentally breaking the…read morepair I had been using. I planned to come back in the morning to make my final decision and purchase because the store was closing, but the two women working (Melissa and Kayla) were so kind and offered to stay and check me out even though they already closed their register. Melissa also helped me pick out the perfect pair. They were made and ready to pick up in the morning! I had never used this store before and was not used to same day pick up for glasses. I am very impressed and will be going here from now on for all glasses needs! There's quite a large selection in the store and I love that any frames can be made into sun glasses as well. They seem to have coupons and deals running pretty regularly on the website so make sure to check that before buying!

Efficient friendly service! My first time going to this store- they handled my insurance and…read moreshowed how I had $200 extra to get glasses. They showed me the different types of lenses and price ranges- it was very affordable and the glasses came in 2 weeks later. I went back for a quick fitting and all is good. Very friendly service there. Give them a try!

I recently ordered 2 pairs of glasses from the Webster NY location. The employees were very helpful…read moreand friendly. They have a nice selection of frames and reasonable prices. Because they don't have a lab in the store like a few other places, it took about 7-10 days, but there was definitely a cost savings because of it. It was my first time dealing with them and it was a very good experience.

Greeting staff were nice and one friendly older optician who was helpful and polite. One younger…read moreoptician borderline rude and acted like they were short on time and interest. Seems like they operate by too many rules for such a small operation. To me, it should be a smooth and pleasant experience not a hassle navigating the way they want to do things. Probably go elsewhere next time.

I had a great experience at Brown Eyes. Front desk was great. Office was great. Doc was great -…read morevery attentive and spent a lot of time with me. Ordered my glasses through them as well and they look great.

I went in last week to get my glasses adjusted and the guy was so nice; he adjusted my glasses and…read morecleaned them really good. I think they are my new optical.

I have been followed by Eyesite for many years. The staff are friendly and I love my eye dr. Dr…read more Pandya. She has been so helpful when I suffered from 2 corneal abrasions. I wouldn't go anywhere else.

This is the only eye place that's in my insurance network. We get all our contacts and glasses…read morehere. They are miracle works too. Went in with my sons glasses in about four different pieces. I didn't know it was even possible but my son figured out how to. They got them bad boys fixed up good as new in less than 5 mins with no charge. It was amazing. I was very impressed. The doctor "Dr.Roger Stud" was great and very patient with our sons eye exam as was Emily at the front desk who did the air puff machine and the little red bar machine. The next couple weeks it was my turn for glasses and my man Dr stud ask how my sons glasses were doing. (This was before the glasses explosion). It was nice that he even remembered let alone ask how they were going for him. You may have to wait to get into here but it's worth the wait.

I've never dealt with a more incompetent professional group of people. The attitudes of some of the…read moreworkers are very unprofessional and condescending. After trying on new glasses I was not able to read clearly. I was told to take them home and try for a week to see if improvement. I refused. They recommended a new vision test a week later. I saw dr today. She Spent 3 minutes with me. Told me when she increased my distance rx it changed my reading rx. She then noticed I held reading material near my lap. She told me I never mentioned I was a lap reader! How was I supposed to know? Now she said she knows what to do and she'll fix my rx. This process took 3 minutes. It could have been resolved a week ago. Now I have to wait another 2 weeks to see if they get it right this time. On another note, don't rely on their AI assistant to see if glasses are in. My glasses were sitting in store for several days. No one called. I'm done with this store!

I went to Lenscrafters in Greece Ridge Mall on a Friday afternoon. They weren't busy and I was…read morehelped right away. The young man that helped me was great! Listened to what I wanted and pointed me in the right direction for frames. There was only one person "making" lenses so he said it would be more than an hour wait. I didn't mind as I wasn't in any hurry. I did get a text when the glasses were ready for pick up - only took about 2.5 hours. It still wasn't busy when I went to pick them up so I was in and out in 10 minutes. Good selection of frames and great service.

This is our third time going in and purchasing glasses over the last 6 or 7 years. This was the…read morefirst time we have had to wait an extended amount of time to have someone help us. In the past within 10 minutes we were helped. When my wife and I were finally helped a very nice young man named Sean Migilore worked with us to pick out and fit us for glasses. He was very attentive to details and unafraid to give his opinions on the style. We never felt rushed and both of us walked out having ordered a pair that we felt we would be to our liking. I would recommend if you visit this location that you ask for Sean. He really makes you feel appreciated as a customer.

Helpful staff here, good selection. No problem using our flex plan and the included warranty on…read morekids glasses is great!

My wife and I stopped there today to pick up a pair of glasses, and we had a couple of questions…read more We were treated superbly by Ron. Some people are just plain nice.

Have had some custom frames and also flag case glass from Frameworks. Always a great job and…read morereasonable prices. Great selection of frames and expert help on finding the best options for the piece to be framed. From simple frame jobs to more complex display cases these folks can do it all.

looked up a frame store to see who could frame my wedding bouquet and found these guys on yelp…read more they were great, professional, kind, willing to work with me when things got difficult. I took photos of my bouquet before I took it apart to dry each of the flowers. I was concerned they wouldn't be able to put it back to together exactly the way it was, but they did! they did such a great job putting my brooches back in the bouquet as well. The frame itself is custom made of course with the wood and colors I wanted to match. fast forward to about a year later (marriage didn't work out) and the owner was very gracious as I reluctantly wanted them to take their awesome work back. The owner gave me the opportunity to at least keep the frame (even willing to change up the look) to repurpose it as they couldn't refund the money. He hung on to it for me for months (and gave me back my brooches) before I made the decision of giving it up entirely. I thought at least they could keep it at their store as a wonderful example of their work on their first framed wedding bouquet.