First off, the person who answers the phone at this number is not at the same location as this…read morekiosk in the Eastview mall, so there was a lot of confusion about which location had inventory for a specific repair. Once all that was settled, the two guys helping me were very nice, but ultimately the battery they installed would not charge. So, they had to remove it, put my old battery back in, and refund my money. They don't use genuine Apple parts and whoever is sourcing their supplies is giving them old stock. I ultimately had to go elsewhere to get my phone battery replaced.

I needed my iPhone X back glass replaced after it cracked. I want to the Apple store and they said…read moreit would cost $600 to get it fixed and that I should just buy a new phone. Then I went to Cellaxs and Mouhuad Souleymane was about to replace the glass for a fraction of the price of Apple in less than 2 hours. He was very polite and professional. I will definitely use them in the future. Very convenient!

Dan, the store manager was very knowledgeable, and it was an expert in his strategy of how to…read morerepair my daughterspixel 9' pro! Unfortunately, the Amazon database shut down took place in the middle of the repair and we had to come back the next day. They had the phone back in working condition enough to get the data off to the new phone that my daughter had bought! Will come back with other repairs in the future!

If I could rate it zero I would, I gave them my Xbox to repair they said it would only take 1-2…read moreweeks. 3 weeks later they say it'll be ready so I go to the shop and when I get there they say i didn't work and it won't be ready tonight, I still have not gotten it back.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

This Verizon store is a third party. Lots of misinformation on the pricing. Purchased phones and…read moreplans almost a year ago, and are still dealing with the fallout of incorrect information from this entity who realized their mistake and has yet to fully compensate as discussed. Many hours on the phone. Certainly deception here. i will only do business with actual Verizon, ATT, etc stores owned by the actual company in the future.

Worst experience I have ever had at a phone store... ever. We went in weeks ago and picked out…read moredevices to have shipped to the store. We told them we'd be back on a specific day and showed up that day. My husband's account showed they had been delivered to the store. We were adding myself to his account. When we get there they acted like they had no idea what we came in for, couldn't find our devices. We waited for almost an hour just for them to find our devices. Then we waited 2 hours for them to get our bill and prices down to what we had spent an hour discussing the last time we were there (as they had somehow went up almost $200 from the last time) they finally were magically able to uphold the promo we came in for when we told them we'd were going to walk. Then we finally get to the point and start the process to add my line and port over my number, doesn't this guy walk away from us 20 times to help other customers even though there were 3 other employees in the store. He says to us "sorry I'm just trying to make my money" how unprofessional can you be? This delaying our service even more because they rep he called on his Verizon phone and LEFT US TO TALK TO, needed info we didn't have. We also had our newborn with us who was beginning to fuss since we were on hour 4 of this awful experience. To add icing to the cake we told him we had two older kiddos at home waiting to go trick or treating (this was Halloween) and he still kept walking away to try and make full on sales with customers walking in the door. I will never ever return to this store and once our devices are paid off we plan on going back to my old cell provider as I had never had an issue with them in the 10 years I used them. On top of all of that he started the cloud back up for my device and tried to tell me to give him my old phone to be wiped clear and leave the store before the back up was completed. Thank god we were not comfortable with that after everything else and decided to take the old device with us. The second we left the store and had no WiFi, the new device failed the back up restore and needed to start over once we got home, for which we needed the old device for the codes. We drove an hour and a half to this store twice so that the second time would be fast and smooth after discussing price and picking out devices the first time. This ended up being the absolute worst experience I have ever had. Do better Verizon.

GIVE THEM A CHANCE! I almost bought a brand new I-Phone from…read morethe apple store across from Cellaxs because my screen stopped working. I went through the 3 hour process with the apple store to get a diagnosis and they discovered water damage. The only option they gave me was to purchase a whole new phone and wipe out the old one. I hadn't backed up my phone in 6 months and would lose all my photos, contacts etc. that I had built up for half a year. My dad told me about Cellaxs but I was extremely skeptical because I was convinced by Apple I had only one option. I gave them a chance and was happily surprised at how fast, efficient and intelligent the guy (forgot his name sorry) that helped me was. He checked my phone to see if it could be fixed FOR FREE and my issue was resolved in 20mins. I will definitely be back and HIGHLY recommend them to any and all. Thank you Cellaxs!!! Side Note it only cost me $139 plus tax versus buying a brand new I-phone :)

Went to look at cases for new phone. After being shown some options, decided to wait. Employee was…read morevery unprofessional, and told us he "hoped our screen doesnt crack." Would not waste my time again here.

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

We went there on a quiet Thursday afternoon to change our phone numbers now that we have moved,…read moreupgrade my iPhone 12, and potentially add an iPad to the account. "Jonathan" at the store hands us a sheet with an 800 number and told us to take care of it all online because he was short staffed and couldn't help us. He put the burden on the customer to go online and figure out how to change our own numbers and order another phone and have to ship back our phones to get the credit. After nearly 25 years with Verizon and being a Premier unlimited customer in addition to being a veteran, I found this service on acceptable. He told us to come back at the end of the month when he perhaps would have more staffing. The issue we had with that is there were three people working in the store, and only two other customers there besides our own. Verizon expects us to be loyal customers, yet there, a customer service shows no loyalty towards us and it's very disappointing as we witness the changes in the company over time. We've decided to start looking around at other companies that will have respect for us and support our needs rather than deflect everything to be our problem.

My first visit here was on 3/11/2019 to exchange a new Samsung Galaxy watch that I had purchased on…read more3/9/2019 at the corporate Verizon store on Jefferson Rd. After getting the watch home I set it up and tried testing it, well it didn't work. The watch would not ring, whether the phone was on or off. On the phone for over an hour getting tech support to get the phone to work. Nothing, she told me to go back to Jefferson Rd because they were saving one for me, well I didn't make it there and it was an hour drive, so against my better judgment I went to the one in Victor NY@ 60 Square Drive. I swore after buying my last phone I would never go back to that store again because the service and wait time were HORRIBLE. But I went back there @ 10 am first customer and I walked over to the register and spoke with Larry, started to explain my story and Larry stood there and just kept rolling his eyes at me like I was taking up his time . Received the new watch, went home and set it up. This time the phone worked, but no notifications were coming through. The phone is suppose to chime when text or emails comes through, nothing. Now to spend 400.00 on a watch for it not to work is frustrating. I called customer service 4 times between 11-3:30 pm. I finally was able to get a supervisor on the phone, she figured out by reading the Samsung community page that people are having the same problem. So the Galaxy app was uninstalled, watch reset and still didn't work. Customer supervisor read that if you turn off bluetooth on the watch it will work. She put we on hold, tested the watch for 5 minutes and all the notifications started to work. Perfect, I was elated!!!! Hung up with her and literally 5 minutes later a software update needed to be installed, installed it and notifications and texts again stopped working. I reset the watch, put it in the box and decided to take it back until Samsung fixes the bugs on it. I took it back to Verizon corporate store in victor ny. I saw 5 employees in the store, 3 people were being waited on and we sat for a good 20 minutes. Allie called my name and called me over to the table. Explained it was my second watch and I want to return it, she then asked me " can I see your phone" with her hand out she wanted my phone, I asked her for what she said she wanted to see if my notifications were on, I said for what?? The phone has already been reset. I just want to see if you have your notifications and volume on. I laughed and said i am a college graduate, already own a smart watch and am well aware of how to set up the phone and watch, not to mention on with Verizon support 4 times on Monday twice yesterday and twice on Saturday, so 8 times trying to get this phone that i really wanted to work. Allie then asked who sold me the watch, I pointed to Larry and he came over, she explained to him what was going on and he said " your second phone and same pronlem" very snippy and questioning like i was making it up. I finally said listen there are notes in my account to return the watch with no restocking fee, Allie told me the note wasn't in there and Larry told me I dont care what they told you, it's your second watch and you have to pay the restocking fee and then Verizon will credit my account by deducting 50.00 off my phone bill , I said "NO" that is not what they said. I said you are a corporate store, you have to go by what corporate says, Larry said no and suggested I call customer service. I did call customer service, I started to explain to them how I was being treated , they are refusing to not return it without a restocking fee. I was speaking with Alley, Larry comes back over again and asks for my phone , I was talking to customer service so I did not hand him my phone, he became upset and walked away, but before leaving told Allie to return but charge me the restocking fee. Finally the manager karen comes over says absolutely nothing and shows allie something on her screen. Customer service assured me that no restocking fee is to be charged because there is a legit problem with the watch and you have called numerous times to fix it. She asked if I wanted her to speak to someone in the store, both allie and karen said NO we found the note about not charging me a restocking fee. Again I asked allie and karen if they wanted to talk to customer service before I hung up, again NO so I hung up. Karen walked away, Allie apologized to me for speaking to me like I was stupid and didn't know how to use the watch. Go to Best buy, they have Verizon SPECIALISTS and they price match.

Horrible customer service. I went in to ask about upgrading my phone and the salesperson refused to…read moretalk to me because apparently I'm not an authorized user on the account... Which I am according to the AT&T store in nearby Perinton which had no problem working with me last week. It boggles my mind that they completely dismissed me and wouldn't even answer some non-account-based questions... Came home and bought my new phone on Amazon.

Bad service and poorly trained staff at this AT&T store at the Eastview Mall, Victor NY. Female…read morenamed Krystal was rude from the moment my daughter and I entered the store. I kindly asked for help on possible mobile phone upgrade options and without lifting her eyes to even acknowledge us, she looked up from her tablet to stare at another young man, who then offered to help us. (Very rude to this young man.) Although this young man at least stood up out of his chair to review phones, when we asked about phone plans he did not explain options well...not sure if he was still in training or just not a good communicator... we asked a few more questions on plans with unlimited data, she then spoke over him while she was still sitting in her chair and her head down, never greeted us the entire time, and very rudely said if we didn't like the plan offered, we could go somewhere else! Unbelievable!! Horrible customer experience!!!!

Every time I go there to upgrade or purchase a new phone they manage to over charge me with items I…read morenever asked in the first place!!! It's starting to feel uncomfortable to use them. Last visit they sold me a phone IPhobe 16 never way Ed the activation fee as he said he will and managed to add hotspot on the live without asking me! Who does business like this the previous time they gave me access to HULU and charged me more! Do these people take accountability for their actions? Selling you something you never were told in the first place?? I am beginning to think TMoBil may be the better option at least they don't lie like these people!!!!

Do not go to this store! Avoid at all costs. I've had a complete nightmare story spending over 15…read morehours on the phone with customer service representatives trying to fix an issue they created. At this point I've given up. And they never gave me a refund for the 50 dollars they quite literally stole.