When one spends many 100s of dollar bills on a cell phone, its only poetic that it ends with one…read morerunning over said phone with their Jeep Wrangler. Luckily, I was ready for an "upgrade", so I promptly visited the Verizon near my work. I also made an appt online...really the only fact that made me choose this option vs the apple store in the mall, it was so fast to navigate the website. The good: Stephanie, the manager, assisted me in my need for a new phone. She was pleasant, knowledgeable, professional and kind. She was prompt in helping me pick out a phone AND helped me set it all up. So by the time we were done, I was able to leave my old, crushed, gravelly phone on their counter and leave with my new, purty, shiny new toy. The (not so) bad: I waited maybe 5 min longer to be signed in upon arrival than I'd have liked. But after watching their process of greeting customers while Stephanie was assisting me, I was pleased with how attentive they were (especially to any seniors who lacked product knowledge). The entire team seemed enthusiastic and experienced and helpful to all those they helped. Great management here! Thanks!

Every time I go there to upgrade or purchase a new phone they manage to over charge me with items I…read morenever asked in the first place!!! It's starting to feel uncomfortable to use them. Last visit they sold me a phone IPhobe 16 never way Ed the activation fee as he said he will and managed to add hotspot on the live without asking me! Who does business like this the previous time they gave me access to HULU and charged me more! Do these people take accountability for their actions? Selling you something you never were told in the first place?? I am beginning to think TMoBil may be the better option at least they don't lie like these people!!!!

Kingsley was great! Just got the new 17 pro phone and it was not responding. Made an appointment…read moreand to come back when a tech was on duty. Kingsley greeted us with a friendly welcome and thanked me for taking a video of the problem. One hour later my phone was fixed. Lots of employees all seem very helpful.

GREAT CUSTOMER SERVICE!!! -NOT!!!!! Went to the Apple Store today- no customer service. Brand new…read moreIphone 17 in my hand. Walked in, explained that I needed assistance with an Iphone to Iphone transfer and was sent over to sit at a table, no one came over to see if I needed assistance. Meanwhile others are being help that came in after me. Finally I went back up to ask a representative, she looked at my phone (as I was able to figure it on my own somewhat as I was sitting there), she said yep you are all set. I said okay everything will transfer from old phone to the new one and she said yes. I said okay thank you. No reply from the employee. Now I get home have tried the transfer now about 5x and it keeps failing to transfer. Thanks a lot for nothing Apple Store

This Verizon store is a third party. Lots of misinformation on the pricing. Purchased phones and…read moreplans almost a year ago, and are still dealing with the fallout of incorrect information from this entity who realized their mistake and has yet to fully compensate as discussed. Many hours on the phone. Certainly deception here. i will only do business with actual Verizon, ATT, etc stores owned by the actual company in the future.

Worst experience I have ever had at a phone store... ever. We went in weeks ago and picked out…read moredevices to have shipped to the store. We told them we'd be back on a specific day and showed up that day. My husband's account showed they had been delivered to the store. We were adding myself to his account. When we get there they acted like they had no idea what we came in for, couldn't find our devices. We waited for almost an hour just for them to find our devices. Then we waited 2 hours for them to get our bill and prices down to what we had spent an hour discussing the last time we were there (as they had somehow went up almost $200 from the last time) they finally were magically able to uphold the promo we came in for when we told them we'd were going to walk. Then we finally get to the point and start the process to add my line and port over my number, doesn't this guy walk away from us 20 times to help other customers even though there were 3 other employees in the store. He says to us "sorry I'm just trying to make my money" how unprofessional can you be? This delaying our service even more because they rep he called on his Verizon phone and LEFT US TO TALK TO, needed info we didn't have. We also had our newborn with us who was beginning to fuss since we were on hour 4 of this awful experience. To add icing to the cake we told him we had two older kiddos at home waiting to go trick or treating (this was Halloween) and he still kept walking away to try and make full on sales with customers walking in the door. I will never ever return to this store and once our devices are paid off we plan on going back to my old cell provider as I had never had an issue with them in the 10 years I used them. On top of all of that he started the cloud back up for my device and tried to tell me to give him my old phone to be wiped clear and leave the store before the back up was completed. Thank god we were not comfortable with that after everything else and decided to take the old device with us. The second we left the store and had no WiFi, the new device failed the back up restore and needed to start over once we got home, for which we needed the old device for the codes. We drove an hour and a half to this store twice so that the second time would be fast and smooth after discussing price and picking out devices the first time. This ended up being the absolute worst experience I have ever had. Do better Verizon.

I went there today to purchase something for my computer and an employee asked me if I needed any…read morehelp. I told him my current situation, he told me what I'm doing wasn't gonna work even though I did extensive research and tried to upsell me on more products. So I left and went to Walmart, got the part, and believe or not it worked and I didn't have to buy a whole new system.

horrendous non existent customer support there should be negative stars for such awful service. I…read moreorder an 85" TV on 7/29 it was scheduled to be delivered 8/12 on the morning of 8/12 after I took the day off work the order got cancelled with no explaination. I spent 2 hours chatting with agents at best buy and finally got it set for delivery 8/21 at 5 PM on 8/20 I get a text saying I need to schedule a delivery another hour with best buy agents and it was set to be delivered on 8/23. I returned a call from a best buy team leader and left a message never heard back. then on 8/22 I get a notice I had to schedule a delivery again!!!!! I called best buy agents yet again no explaination 3 strikes and they are out cancelled every open order with best buy. Each of my 3 interactions with best buy agents I requested to speak to a manager and to escalate this issue --- I got nothing from best buy home services except unproffesional, rude, condesending, know it all morons. I have spent tens of thousands of dollars with best buy over the years and will be hard pressed to spend another cent with best buy in the future -- happy outcome I have a TV from Costco

Just switched over to AT&T, was so easy! Court was extremely helpful and I really appreciated the…read morefact that he stayed late to help me out!

From the owner: AT&T, serving over 81 million wireless customersread more

Dan, the store manager was very knowledgeable, and it was an expert in his strategy of how to…read morerepair my daughterspixel 9' pro! Unfortunately, the Amazon database shut down took place in the middle of the repair and we had to come back the next day. They had the phone back in working condition enough to get the data off to the new phone that my daughter had bought! Will come back with other repairs in the future!

Tony at uBreakiFix was very helpful and polite. I had to have my phone reset to factory settings,…read moreand I wasn't able to do it myself. He took the time to explain exactly what to expect and what he was going to do. I was recommended to them by a lot of people, including AT&T and Verizon,and they all HIGHLY RECOMMENDED them... now I know why, thank you Tony and Diana. FIVE STARS!!

First off, the person who answers the phone at this number is not at the same location as this…read morekiosk in the Eastview mall, so there was a lot of confusion about which location had inventory for a specific repair. Once all that was settled, the two guys helping me were very nice, but ultimately the battery they installed would not charge. So, they had to remove it, put my old battery back in, and refund my money. They don't use genuine Apple parts and whoever is sourcing their supplies is giving them old stock. I ultimately had to go elsewhere to get my phone battery replaced.

I needed my iPhone X back glass replaced after it cracked. I want to the Apple store and they said…read moreit would cost $600 to get it fixed and that I should just buy a new phone. Then I went to Cellaxs and Mouhuad Souleymane was about to replace the glass for a fraction of the price of Apple in less than 2 hours. He was very polite and professional. I will definitely use them in the future. Very convenient!

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.