I took my Epi EL-00 to him five years ago. He installed a bone nut, strings, and adjusted the truss…read morerod. Great service. I had requested a bone nut also. He informed me that it already had one. He could have charged me anyway, and I wouldn't have known the difference. Honest guy. Perfect setup on my acoustic guitar.

Kris is the best guitar luthier I have ever met. Great at what he does and a great guy. Plus, he's…read morean accomplished musician who understands the needs of performing and hobby guitarists.

My kids started taking music lessons here a few years ago. They switched from a more traditional…read moreprogram where they were growing bored. Here, students learn the basics but can also bring in music they want to learn. We have tried piano, guitar and now drums and have been very happy. The school also participates in community events and finds great locations for their recitals each year. No long term commitments - they charge on a monthly basis. I do wish they offered a sibling discount or family discount though.

A great music program. Voice, piano and strings to name a few. Activities and events constantly for…read morethe students to share their progress! I wanted to add that my daughter takes voice but wanted to learn ukulele as well so her teacher worked it into her lesson. In the spring she sang and played ukulele at the recital! Amazing!

I came to get a set up on a vintage Yamaha acoustic I found on FB Marketplace. Bernie was super…read morefriendly and did great work. He only a took a couple to get it back, and after his set up it was like a whole new guitar. Plays like a dream! Thank you Bernie

These guys are amazing! My daughter broke a string 30 minutes prior to a guitar lesson, and two…read moreother shops couldn't help me. I ran in with only 15 minutes-- they dropped everything, fixed the string (including replacing a missing screw) and we made the lesson! He was super nice, didn't give us a hard time about not planning ahead, and got us on our way for $10! GREAT WORK! I will never go anywhere else again for guitar repairs! My go to guys from now on!!

Out of the 6 different music stores recommended by my daughter's teacher, their rental pricing is…read moremid-range and comparable to others. I remember String House decades ago when I used to play so I knew they were reputable. They also carried the book and CD that we needed to purchase. Look for the white house with the bright red door on Monroe Ave. Parking is in the back. It was a short wait while they finished with other customers. The rental process was easy and quick. My daughter was already measured, but the associate did a quick double check and tuned the violin. It came with the basics - violin, bow, case, rosin, and a nametag. The price includes insurance and repairs during the rental period, which is a school year or 12 months. We didn't have to buy a shoulder rest because sponges usually work fine for the little ones, but it fit her well so we bought one, in her favorite color pink. Seamless rental process and so beautiful to see the instruments displayed all along the ceiling. It was nostalgic!

The String House has provided me with exceptional sales and service since I purchased my first…read moreviolin there 19 years ago. Steve and Shelley, in particular, have been outstanding. Stores like this are truly rare. Over the years, I've purchased several violins, a viola, and rented cellos from The String House--all of high quality. Their bows are equally impressive, in both variety and craftsmanship. Great cases too! Steve and Shelley bring a wealth of knowledge and expertise, and have guided me to some truly outstanding instruments. They are my go-to for shopping, maintenance, and repairs--whether it's sheet music, new strings, bow rehairing, or other luthier services. I have also taken advantage of their trade-in program, which by itself makes The String House the place to shop. In all areas, they always provide complete transparency about costs/pricing and quality. Steve and Shelley feel like family. The String House is a gem. Will be a customer for life.

I stopped in to see if they would be interested in buying my trumpet and this is the response I…read moregot: "It's a Chinese piece of crap and I don't want it". Not a very nice thing to say to a customer.

Payton Violin is a hub for ANYTHInG violin, viola or cello related. The staff is knowledgeable,…read morewelcoming and connected to all the schools and strings instrument teachers in Rochester. my daughter began renting her violin, and then we bought her full size violin a year ago. I have received not but the best customer service and attention to details in all questions about upkeep, maintenance and new strings from Payton staff.. I Highly recommend Payton Violins and thing they are to thanks for my families continued love of violin music!!!

From the owner: Payton Violins has been Upstate New York's premiere full-service violin shop since 2020, located in…read moreRochester NY, staffed by a group of expertly trained violin makers, offering sales, repairs, rentals, appraisals, certificates, expertise, and restoration of modern and antique violins, violas, and cellos.

I have used Brighton Sound as a vendor for Shure, Yamaha, and Ashley and other products for several…read moreyears. Working for a school district we have to comply with sate and local purchasing and bidding rules. Working with Gary he would easily be the low bidder beating out B&H PhotoVideo, and other discount vendors. When he couldn't he was happy to provide a quote to fulfill my 3 quote regulations. We had a few large projects where Gary arranged for instillation of complex systems. All were professional and completed in a timely manor. Rochester has a deep history in the sound industry and Gary knows it because he lived a lot of it. He stays current can help you with some of the latest digital technologies also.

I am hosting my 20 year high school reunion next month low in the southern tier and reached out to…read moreBrighton Sound to see if they'd come down all this way to do a very basic sound system for us. As expected, they do not service my area, but Steven, the VP at Brighton Sound, was quick to respond to my inquiry and even provided me with some tips on finding the right equipment more locally to me. Honesty and helpfulness go a long way. Perhaps we'll have an opportunity to do business in the future!