I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

I had a Nest doorbell installed and was happy with the service. I would recommend it for the…read moreconvenience, the service will depend on the tech, but mine was very good. Friendly, knowledgeable, on time and professional.

Service was courteous and timely but they failed to remove the malware that is causing my computer…read moreproblems.

They were fantastic. About a week ago my computer started refusing to boot from the internal drive…read more(though thankfully it still booted from a USB drive). I spent a week trying various software and hardware fixes on my own before having the sense to bring it to Microworx, where they pretty much instantly diagnosed and fixed the problem. I was impressed by how carefully and thoughtfully the technician listened to my explanation of exactly what the symptoms were, which of course might have had something to do with why he was able to repair everything so effectively. Beyond that, they left me an incredibly detailed voicemail message explaining exactly what had caused the problem and how to fix it if it ever happens again. Beyond that, when I got home I discovered that my entire computer (keyboard, screen, etc) was cleaner than I ever remember seeing it. Beyond that, the price was extremely reasonable, and less than they had led me to expect. I had a terrible experience here 20 years ago and have refused to patronize them since. Of course all of the personnel are different now, and I am so glad I finally gave them another chance. I am absolutely delighted with this place.

They built a custom PC for me, transferred info from my old PC's drive. They did an awesome job and…read morecustomer service was excellent. Thanks again!

Needed help with my gaming pc it wouldn't turn on they fixed it for me in 5 minutes cool guys 5…read morestars from me

TONY IS EFFICIENT!!!! He educated me on what I needed for my laptop and gave me expert advise! The…read morestore was very organized and the lady on the phone was very friendly and helpful when I called! Tony multi tasking skill is impeccable and gave me quality service in a timely manner of fashion while working on other things while we waited for what I needed was being done! I recommend this place for everything you need to know about computers 10/10 my laptop is running very efficient but with his advise for what im using it for i will be building a pc

Absolutely great experience, needed the HDMI port on my PS5 replaced, had called around multiple…read moreplaces and got told $200 and at least 2 weeks to fix, messaged American Computer Services and got a message back the same day with a much cheaper price and was told depending on when I dropped the console off it could be done same day or next day at the latest. Very fast and prompt response time and answered every question I had. Dropped my console off on a Wednesday night and had it back in my hands the next day. Worked flawlessly and they even touched up some of the thermal paste for me free of charge. Also had problems with my kids 3DS that no one else would look at or try and fix but ACS told me to bring it in and they would fix it if they could, which was a very unexpected bonus(just waiting on the parts to come in to have it fixed) Overall an incredible, simple, and easy experience and will recommend them to anyone I can for any type of console/electronic repair, am very satsified!!!

Had two computers that wouldn't start after power problem. Chose him because he had an address and…read moreanswered the phone. Dropped them off and he called two or three hours later to say they were both ready. All was working well and charged me less than $100. Definitely recommend.

Terrible experience!! On a 2 years HP PC wanted to switch from an HDD disk to a SSD to get more…read morespeed. Brought it to Moose's and my computer was butchered. I receive a message stating that perhaps during transportation my screen got damaged. I had used my all-in-one HP PC 10 minutes prior to bringing it to Moose's and it was fine. Since it was butchered asked for my money back and my butchered computer back as well. I asked the guy if he could copy my files from the hard drive, but he told me to buy a cable and copy them myself. So, I offered to pay $20 if he would copy them on to a Toshiba external drive. He accepted but also said he could not put the hard drive back in my PC. I got everything back and, to my greatest supply none of the files I needed were copied but just a bunch of stuff of no value to me. I called the guy up and he said he had seen the same stuff, but he never mentioned anything when I got everything back. Took my PC to a real repairing store and they explained me how the screen was improperly removed to get to the drive therefore causing the screen failure. Also, this real repair store was able to read the hard drive and told me that my files were in there. I had told the Moose's guy that thing happen and not to worry about. I was ok with that and had bought a new PC in between so that I could transfer the data from my old hard drive. Anyway, since I was given a bunch of lies, I feel compelled to write about what has happened. This is no manner to treat customers and furthermore if you don't know how to pry open a computer screen you shouldn't attempt to do it. Because of that between a new PC and the insurance I had to spend $1,100. Never again I'll have anything to do with this business and Yelp should not recommend it either.

From the owner: At Moose's PCs, we're committed to giving you the best experience in choosing your new desktop. Our…read morecomputers are thoughtfully planned, masterfully built, and thoroughly tested to ensure you're getting the best product. Additionally, for all desktops purchased from us, we're offering a year of servicing with no labor charge. Struggling to find something that works for you? We build fully custom PCs. We will meet with you to find parts that suit your needs and your budget. Larger desktop manufacturers hike up their prices for computers that don't last. Stop overpaying for a computer, inquire about us on our website today!

As someone who has toiled in the IT minefields for quite some time now, I give Stanford Escoffery…read moremajor props for being one of the best Mac Gurus in Rochester (next to Steven Rea). Stan's a real sensei when it comes to servicing Macs... and to top it off, he is a real Rastafarian. Everyone I've referred to him have turned around and referred others. He doesn't need to advertise his services! Stanford usually has a nice selection of previously enjoyed and meticulously refurbished Macs in his shop for purchase. He also has an extensive array of older parts if you need to resurrect a G5 Mac... or recover data. I highly recommend his services; which is something I rarely do.

Stanford was wonderful to work with when we brought in my daughter's gaming computer. He…read moredemonstrated that he completely understood the issues going on with it, worked his magic and now everything works perfectly!

I had an amazing experience at Best Buy Marketplace on March 11! Ian was very knowledgeable and…read morehelpful during my visit! Ian showed me three different products: a television, a sound bar converter as well as a car phone holder. For each product he offered options, listened to my needs and helped me select the best product for my needs. I appreciate Ian's efforts. He even carried my tv out front and helped me get it loaded up. Great job Best Buy and Sony (who Ian is also an employee of). You obviously do a great job selecting your employees!

If you need to talk to a live person at this store, good luck. I was pre-charged for some Geek…read moreSquad service that was not needed. I was told I'd get a refund, which never happened. In trying to contact someone there to get the refund processed, the automated phone screener would only send me to their national on-line service center, which requires a 15-20 minute wait to find out they cannot help you. I am exteremely sorry I tried to use Geek Squad and will never use them again. (The review would be 0 if that was an option.)