I recently had a laptop crisis (it was stolen) and I needed to set up a new laptop ASAP…read more Ted did a terrific job in listening to my software issues, offered a visit to my home vs leaving it at his place, and a very flexible repair window depending on my work needs. I chose to drop off my laptop, Ted fixed my issues within 1 hour, and I retrieved the laptop w/o a hitch. Excellent value for the $. Ted is knowledgeable, professional, offers varying levels of service, and meets the deadlines he offers. I will *definitely* be using his services again when I need software or hardware support. Great work!! Lisa

Ted was very accommodating. He provided same day service and provided updates throughout the…read moreprocess, couldn't have been more helpful. He answered any question I had right away, making me very comfortable.

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Terrible experience!! On a 2 years HP PC wanted to switch from an HDD disk to a SSD to get more…read morespeed. Brought it to Moose's and my computer was butchered. I receive a message stating that perhaps during transportation my screen got damaged. I had used my all-in-one HP PC 10 minutes prior to bringing it to Moose's and it was fine. Since it was butchered asked for my money back and my butchered computer back as well. I asked the guy if he could copy my files from the hard drive, but he told me to buy a cable and copy them myself. So, I offered to pay $20 if he would copy them on to a Toshiba external drive. He accepted but also said he could not put the hard drive back in my PC. I got everything back and, to my greatest supply none of the files I needed were copied but just a bunch of stuff of no value to me. I called the guy up and he said he had seen the same stuff, but he never mentioned anything when I got everything back. Took my PC to a real repairing store and they explained me how the screen was improperly removed to get to the drive therefore causing the screen failure. Also, this real repair store was able to read the hard drive and told me that my files were in there. I had told the Moose's guy that thing happen and not to worry about. I was ok with that and had bought a new PC in between so that I could transfer the data from my old hard drive. Anyway, since I was given a bunch of lies, I feel compelled to write about what has happened. This is no manner to treat customers and furthermore if you don't know how to pry open a computer screen you shouldn't attempt to do it. Because of that between a new PC and the insurance I had to spend $1,100. Never again I'll have anything to do with this business and Yelp should not recommend it either.

From the owner: At Moose's PCs, we're committed to giving you the best experience in choosing your new desktop. Our…read morecomputers are thoughtfully planned, masterfully built, and thoroughly tested to ensure you're getting the best product. Additionally, for all desktops purchased from us, we're offering a year of servicing with no labor charge. Struggling to find something that works for you? We build fully custom PCs. We will meet with you to find parts that suit your needs and your budget. Larger desktop manufacturers hike up their prices for computers that don't last. Stop overpaying for a computer, inquire about us on our website today!

Karen has been an incredible help to me in maintaining my home office setup. She's straightforward…read moreand very pleasant to work with.

From the owner: What can I expect at a home consultation with the Geek on the Go?…read more ​ I will listen to your computer problems, work to resolve them and provide instruction along the way. This may include cleaning your computer of viruses and spyware, replacing broken hardware, installing new equipment, creating or maintaining a network, advising on future tech needs, etc.

Called Dragon Computer Tech Thursday about an issue with my PC. Told me he would try to fit me in…read morethe next day. Called him around 330-4pm on Friday and we agree on an appointment at my home at 9am he also asks me to call him at 830. I call him at 830 and now he is leaving town for 2 weeks and can't come look at my PC. When I tell him this is terrible business practice his only response is "It is what it is" and hangs up. Dude strung me along for nothing. If he didn't want to come out he could've just said that and I could've found someone else. Now it is Saturday morning with most repair shops closed for the weekend.

I'm extremely thankful to the owner of Dragon Computer Tech. Today he took an hour and half of his…read moretime to fix a tuner module for my truck. The mini usb connection was ripped off the processor board and is considered a micro soldering repair. I went to 5 repair shops local where I live and none would touch it. I ended up coming to Rochester for my son's high school event today and seen Dragon Computer Tech was the only one open on a Sunday. I called him and he had me send a few pictures and then ended up stopping by his place where he looked at everything and explained that it would be a very difficult repair due to the size and placement of everything but he was willing to do it. He made his first repair and we check it in my vehicle and it ended up needing an adjustment. Second time work like a charm and he just saved me close to 1k if I had to replace everything.

I had a Nest doorbell installed and was happy with the service. I would recommend it for the…read moreconvenience, the service will depend on the tech, but mine was very good. Friendly, knowledgeable, on time and professional.

Service was courteous and timely but they failed to remove the malware that is causing my computer…read moreproblems.