Bryan Beaton is absolutely the best... I'm glad my 100th review is going to him! He is extremely…read moreknowledgeable about everything technical, and such a lifesaver for my phone and computer issues. Since covid he has taken extra precautions to ensure customers are comfortable with dropoff/pickup, plus he's helped with multiple aspects of a full work-from-home setup. I know local businesses in the area use his services too; it's great to have such a trustworthy resource right on Main Street in Manchester! As a customer, I can tell Bryan is truly invested in helping me, versus a big chain who doesn't have time for me and will force me to pay for extras I don't need.

Highly recommended for technical virtuosity and *customer service.* Bryan clearly knows his way…read morearound the insides of WinTel hardware. His manner is professional and he is very accessible and likeable. He repaired my HP laptop that one 'big box' and one other local firm couldn't and/or wouldn't do.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

Great products, service and follow up! Very friendly! Local Neighborhood store, not just "a…read more number". Amidst all the COVID-19 chaos, they gave me a refurbished monitor free so I could work from home!

I stopped in to get my charging port on my iPhone replaced. It wouldn't charge and I needed it for…read morework. They talked me out of paying a $150 repair on a $100 phone. The cleaned and repaired my existing port. No charge. They also sell pc and gaming hardware upgrades and do repairs.

I have used Brighton Sound as a vendor for Shure, Yamaha, and Ashley and other products for several…read moreyears. Working for a school district we have to comply with sate and local purchasing and bidding rules. Working with Gary he would easily be the low bidder beating out B&H PhotoVideo, and other discount vendors. When he couldn't he was happy to provide a quote to fulfill my 3 quote regulations. We had a few large projects where Gary arranged for instillation of complex systems. All were professional and completed in a timely manor. Rochester has a deep history in the sound industry and Gary knows it because he lived a lot of it. He stays current can help you with some of the latest digital technologies also.

I am hosting my 20 year high school reunion next month low in the southern tier and reached out to…read moreBrighton Sound to see if they'd come down all this way to do a very basic sound system for us. As expected, they do not service my area, but Steven, the VP at Brighton Sound, was quick to respond to my inquiry and even provided me with some tips on finding the right equipment more locally to me. Honesty and helpfulness go a long way. Perhaps we'll have an opportunity to do business in the future!

I was having trouble getting a Geek Squad appointment, though I have been a member for many years…read more I called Mac-Ave, who I had at the house several years ago. Unlike Geek Squad, I got to talk to a real person, who was very friendly and accommodating, getting a service representative to my house within a couple of hours. The rep was friendly, efficient and knowledgeable. Problem solved. Bob Herzog

Was having an issue with my ipad pro, thought I would try Mac-Ave. I've had rather frustrating…read moreexperiences in the past with the Mac Store in the mall. I was pleasantly surprised by my experience at Mac-Ave. From the moment I called and spoke with Jacquie about the issue to walking into the store, she is very pleasant, knowledgeable and took time to answer my questions. My experience was very positive, friendly and I enjoyed the fact this is a family business. Worked with different members there and they were all very pleasant, remembered my name, treated me like a person and not a number. When I wanted to upgrade my 9 yr old ipad, after researching different places & pricing I decided to take my business to Mac-Ave. They were competitively priced (even better than two other stores), offered services I wouldn't receive from online purchases or box stores. It was an easy choice and I will definitely be giving them my business in the future. Thanks to everyone who made my experience there a pleasant one!

Speedy repair and great price. Thanks for fixing my desktop! I've had it looked at twice by other…read moreplaces and pc corner fixed it in one day. Happy customer.

I buy phones from there and the last phone i got there was a LG G3 and some was wrong with it i…read moretook it back and he gave me another one and now the WIFI ON It dont work i e-mail him and did not get anything back from him.Im never going back there and buying phones from him again.

Far and away the most unprofessional and dishonest business I have ever had the displeasure of…read moredoing business with. Not only did they (It's really just he) not fix the issue that I had contacted him about, he "fixed" other things that were not discussed, and not needed. He claimed that the signed consent for work document gave him the permission to do whatever work that HE felt needed to be done without ever contacting me for approval - The Town of Pittsford small claims court and the court of appeals disagreed, however, as I did. In what world do you charge someone a diagnostic fee, not provide an estimate, then get approval before doing over $400 worth of work that was not requested and did not resolve the issue? He provided false information related to a part (said an AMD processor with integrated graphics did not have the graphics) and when I called him on it, he told me how to fix the issue myself (install a separate graphics card). PLEASE protect yourself and stay away from this business as there are much better and more reputable ones in the area.

I have used them 3 times now, each time I was very satisfied. Prompt service, fair prices,…read moreknowledgeable and they are honest! What more could you ask for?!

Fair honest patient service . No shortcuts here. Everything documented. These guys are sure…read moreknowledgeable !

Doug is awesome. I really enjoyed chatting with him. He has lots to choose from! He made me feel…read morewelcome and answered all of my questions. Thanks, Doug!