I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

Another diamond gem hidden in a complex! Got a super fast evaluation on why my laptop of 4 years…read morefailed ( and honest on whether to repair or upgrade.) Got a great price on a reliable new one. ( which I trust as I currently use at work.) Super friendly, super fast, honest, and they ( Lindsay and Mike) were able to transfer some documents from old laptop to new. Don't go big box, you will not get the same personal and fast service. Thank you so much. Looking forward to sending business your way!

Bad customer service and he won't reply once he gets ur money…read more I took two computers in and he didn't do what he was supposed to do and when I called him on it he never responded to any of my calls

As someone who has toiled in the IT minefields for quite some time now, I give Stanford Escoffery…read moremajor props for being one of the best Mac Gurus in Rochester (next to Steven Rea). Stan's a real sensei when it comes to servicing Macs... and to top it off, he is a real Rastafarian. Everyone I've referred to him have turned around and referred others. He doesn't need to advertise his services! Stanford usually has a nice selection of previously enjoyed and meticulously refurbished Macs in his shop for purchase. He also has an extensive array of older parts if you need to resurrect a G5 Mac... or recover data. I highly recommend his services; which is something I rarely do.

Stanford was wonderful to work with when we brought in my daughter's gaming computer. He…read moredemonstrated that he completely understood the issues going on with it, worked his magic and now everything works perfectly!

Great guy, great service, great work. Definitely come here for your gaming rig needs.read more

HIGHLY RECOMMEND!!! Ryan was very responsive in the phone in…read morethe midst of a college computer emergency. He was able to fix my daughter's computer quickly and as a walk-in. In addition to repairing the computer, he also let her use the extra desk in his office so that she could complete & turn in her science lab on time! Ryan is a kindhearted human as well as knowledgeable in computer repairs. We're very grateful for his help!

great customer service excellent pricing and the store was beautiful definitely I must for last…read moreminute outfits

I took my engagement ring there to be fixed. After 27 years, it had two damaged prongs and needed…read moreto be repaired. I also had another ring that had small sapphires my husband had given me before we were engaged. It also needed repair. I wanted to create one new ring from the stones of both and use my original shank. Kiera worked with me and, together, we sketched out some ideas. When I got my ring upon completion, it was more beautiful than I could have imagined it would be. I am still staring at it. I was also able to keep the diamond in my own possession until they had the setting ready. This was important to me. I had gone to another jeweler previously and, although they told me my diamond was locked in their safe, I found out the hard way that they had actually shipped it to Louisianna. I was furious and that experience made me scared to leave my diamond with someone. Kiera listened to me and had no problem at all with making the ring and then setting the diamond into it. I only had to leave my diamond over for one night.

Friendly. Expedient and excellent customer service. Great value for the service provided…read more Thank you.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

Friendly enough staff but they knew nothing about the products and everything was on their screen…read more(iPad) like prices which they misquoted. Wouldn't recommend.

A+++ on customer service. Would 'highly' recommend just based on the people running it alone.read more