Best Walmart I've ever been to in my life! It's so clean, and organized! People were so friendly!

I will admit that my encounter with the Walmart Supercenter in Rochester, Indiana was relatively brief. It's located right on Main Street and pretty much adjacent to two of the three motel options in this smaller north-central Indiana community most known for its beautiful Lake Manitou. We initially contacted Walmart after I popped a tire on my wheelchair while riding the Nickel Plate Trail. It took multiple calls to get an answer, either because no one picked up or because when they did the transfer never got answered. Finally, however, we were able to get an answer and were told that, yes, they did actually have the size of inner-tube that I needed for my wheelchair. It was going to be held for us. We arrived not long after our phone call and my road support person went inside to pick it up. Sadly, we'd been given poor information and they actually didn't have what we needed. It's frustrating to go out of your way to a store having been told something was in and it simply wasn't. We'd given them the exact size we needed - so making a mistake is really not okay and it set me back. Fortunately, we were able to finally get the issue addressed in the next community we visited. Despite the error, I will note that employees were friendly and tried to be helpful. They did make a bike shop recommendation and did give the correct info regarding their hours. So, kudos for that. This store was also cleaner than many Walmarts I've visited and generally had the smaller town vibe that likely makes it a destination spot for Rochester residents. This certainly wasn't a great experience - and giving accurate information about supplies is a basic of customer service - however, beyond that this was a solid mid-range experience and I'd certainly return when in town for basic needs. I'm sure it's a great option to have it so close to a couple hotels. read more

This Walmart has one of the rudest store managers. I had bought a game in there on clearance, and when I got it home it did not work. When having it inspected, I Was told the disk appeared to have been pirated. My console was playing all other disks just fine, so that wasn't the issue. I tried to return it because I had gotten the last copy. They told me they couldn't return it due to copy right laws, and that I was out of my money. They would not do a single thing to compensate me. You can't resell the game anyways, so why can't you give me my money back? I went through corporate even, and they wouldn't even help me. Walmart is a money hungry company that does not care about their customers. Especially this location. I tried leaving no stars, but it wouldn't let me post this review without one read more

Not sure how long this location has been open. It looked pretty new. I know they used to be across the street in a dumpy location. Store was clean though a bit over packed. Probably becaue Christmas stuff. I was able to find what I needed and got thru the line in less than 5min. This store is smaller than most but bigger then just the Hometown Walmart. read more

I hate this Walmart. Limited selection of both groceries and dry goods. Waited several minutes at the jewelry counter as several associates walked past me. Finally called the store on my cell phone and asked to have someone sent to that department. However, pharmacy staff is wonderful. Can't praise them enough. read more