Genius Repair is THE place to get your electronics device fixed!!! I took my iPhone 5c in for a…read morepopped screen. Not only did he explain why it was popping but also the few ways of fixing it and restoring it to like new condition. The price was very reasonable and my phone looks and works like it's brand new!!! We also took in one of my daughters phones to be looked at. He easily explained that it wasn't worth spending the money to fix. It would be cheaper to just buy a new one and they told me by how much. Thanks so much Genuis Repair for your honest work!!!!!!

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

I had my iPhone 15 repaired at the iFixandRepair location inside Walmart in Henrietta, NY in late…read moreJune after the owner said the screen lines were caused by overheating from water exposure. I didn't use the phone for about a week, and when I turned it back on the exact same issue returned within a week with lines across the screen and a completely non‑responsive touch display. When I brought it back to the ifixandrepair store on 8/3, the owner told me the failure was because I chose the "cheaper $100 screen" instead of the $160 option. If the $100 screen is known to be that poor of quality, it should not be sold to customers! The repair failed in under three weeks, yet the store owner refused to refund the original repair, offer a discount or provide any meaningful solution. The owner's attitude was indifferent and dismissive, and the 14‑day warranty for a repair that fails almost immediately is unacceptable. I'm sharing this bad experience, which was frustrating, cost me time and money. Beware of this ifixandrepair store located inside the Walmart in Henrietta, NY.

The owner and his staff are very professional and knowledgeable. They repaired my granddaughters…read morebroken iPhone and helped me with annoying popups on my Android phone. Excellent customer service. I want to extend a special thank you to the owner who helped me over the phone yesterday as well.

I recently had a laptop crisis (it was stolen) and I needed to set up a new laptop ASAP…read more Ted did a terrific job in listening to my software issues, offered a visit to my home vs leaving it at his place, and a very flexible repair window depending on my work needs. I chose to drop off my laptop, Ted fixed my issues within 1 hour, and I retrieved the laptop w/o a hitch. Excellent value for the $. Ted is knowledgeable, professional, offers varying levels of service, and meets the deadlines he offers. I will *definitely* be using his services again when I need software or hardware support. Great work!! Lisa

Ted was very accommodating. He provided same day service and provided updates throughout the…read moreprocess, couldn't have been more helpful. He answered any question I had right away, making me very comfortable.

Located in a pawn shop I was a little dubious but he did a great job at a reasonable price.read more

From the owner: With 10 years in mobile phone repair experience, walk in today to get your phone fixed. Same day…read moreservice available. Lowest prices guaranteed.

My stomach is a little pudgy and I want it to be flat and more ab-by, like Rochester native Abby…read moreWambach. So I came to Staples to get some tummy Staples. I don't like Staples because they're so expensive, but there are certain things which, when you need them, will be much more likely found here than anywhere else, and that's why I - and many others - appreciate Staples. They kind of have everything, and that includes things others don't carry. For that reason I give them three for convenience and location. Having said that, the prices are high, and the service isn't great, so I can see why people would give them low ratings.

It was my first time making an Amazon return at this location, and unfortunately, it will also be…read moremy last. The return process was confusing from the moment I walked in. There was only a small sign among all the other store signage. I first went to the customer service desk, where I was told to go to the registers. Once I got there, I was looking for a self-service return kiosk and had to ask the cashier where it was. He pointed to a sign at another register, which I had overlooked because I was expecting an actual self-service kiosk. When I found the kiosk area, I realized there wasn't a self-service option after all, so I got in line at the regular register. The associate immediately said, rather rudely, "Go by the register and wait for me." I apologized and explained that I had been looking for a self-service kiosk. He replied, "There is no such thing here." He then came over and logged into the register without saying anything else. I had my QR code ready, and he scanned it. Since I had two separate items to return, I picked up one item to clarify which return matched the QR code he had just scanned. His response was, "Do you want me to do my job or not?" I was completely shocked and embarrassed. I immediately apologized and explained that I was only trying to separate the two returns. He responded, "All returns are separate," and continued processing them. When he finished applying the return labels, he simply stood there. I was expecting a receipt but felt so intimidated by the interaction that I was afraid to ask for one. As I started to walk away, he said, "I'm sorry if I upset you." By that point, my eyes were already filling with tears. I walked out of the store crying. My husband, who had been waiting in the car, couldn't understand how such a simple return had gone so badly in just a few minutes. He wanted to go back inside and speak with the associate, but I asked him not to. The associate was not wearing a name badge, so I cannot identify him by name. I can honestly say this was the poorest customer service I have ever experienced in a retail store. Everyone has difficult days, but there is never a reason to speak to a customer in such a disrespectful and dismissive manner. I left feeling humiliated over what should have been a routine return.

Very honest and respectful. Port was the issue and he cleaned it to be sure but it will need…read morereplacement and because I was not ready to commit to replacing the port for the price quoted and it wasn't just an issue of cleaning he did not charge me anything for my visit.

If I could give this place a negative rating, I genuinely would…read more This operation is a complete farce. A straightforward warranty repair spiraled into a parade of excuses: first later today, then I'll call you tomorrow, then three weeks, and ultimately three months. They couldn't even provide a claim number until I contacted the insurer myself--something they should have handled from the start. Save yourself the frustration. Do not waste your time or your sanity here.

Finding it was the hardest part of the experience(In the back of the clothing store.)…read more Once I go there, guy friendly, told me $120 for an iPhone XR screen repair. Cheapest around was from another place for $100, but they were rude. Did it in 10 minutes. I literally stood in the store, thinking it would take 45+ And, right as I was about to ask if I should leave, he finished. Dudes a badass, friendly, and superb service. Will be back for future repairs.

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

The service was great. A pleasant transaction. They fixed the issues with my laptop for a fair…read moreprice. I would highly recommend them if you need computer work done or computer advice.

Absolutely great experience, needed the HDMI port on my PS5 replaced, had called around multiple…read moreplaces and got told $200 and at least 2 weeks to fix, messaged American Computer Services and got a message back the same day with a much cheaper price and was told depending on when I dropped the console off it could be done same day or next day at the latest. Very fast and prompt response time and answered every question I had. Dropped my console off on a Wednesday night and had it back in my hands the next day. Worked flawlessly and they even touched up some of the thermal paste for me free of charge. Also had problems with my kids 3DS that no one else would look at or try and fix but ACS told me to bring it in and they would fix it if they could, which was a very unexpected bonus(just waiting on the parts to come in to have it fixed) Overall an incredible, simple, and easy experience and will recommend them to anyone I can for any type of console/electronic repair, am very satsified!!!

Came in and out. At this time its easy later in the day it's tough but friendly service. They…read moreexplained everything and did some changes on my plan without a problem.

Terrible customer service. Foreign agent promised one price and was charged much more. They denied…read moreit. After 20 years with them I switched to AT&T and am never dealing with Verizon again!