I frequent this Staples location quite often for hp ink for our office. During my last visit I purchased a good deal of ink, returned to the office and opened a cartridge to find that it was used, not the correct cartridge, and there was also a metal part of some sort that appeared to be from a printer. The package was sealed, but when shaken it did not sound correct or heavy enough for a full cartridge. My mistake was leaving the store without requesting a new package right away. Staples mistake was the level of rudeness that soon followed: Returning the next day for an exchange, I was helped by the GENERAL MANAGER who proceeded to treat me like a criminal. I explained the situation, he disappeared for 10 minutes and returned and, with a very disrepectful tone, said he had just spoken to hp headquarters and that "it's NOT possible for this to happen" i.e. you're lying and trying to bring back a used cartridge and basically steal. He said he'd do a "one-time exchange" as if he was doing ME a favor. I can absoutely understand that there are people on this planet that try these types of things and genuinely do attempt to steal from their store; I'm sure they've seen it all, it's retail. But if the general manager would have taken the time to pull up my rewards account he would have noticed that I purchase THOUSANDS of dollars worth of ink each year, that I've never made a return and frequent their location. Common sense and an attitude of respect, NOT rudeness and an ego to go along with the "hp says this is not possible." Guess what, buddy, it is possible and I had co-workers standing in my office when the faulty package was opened. If you're going to treat me like a criminal, maybe I should bring my "witnesses" to the store when completing my exchange? Is that necessary? We purchased a faulty product, that's your fault, not mine. It is not out of the ordinary to expect that a company make the situation right and not by "doing me a favor of a one-time exchange". Staples might want to rethink manager training skills and teach kindess with a side of common sense. Going forward, we'll be spending our thousands at a store that is respectful and appreciates that mistakes DO indeed happen. read more