Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

My packages leave from there priority mail at 5:30 p.m., and arrive two days later in Phoenix…read more Amazing ! Thank you USPS.

Arrived at 4:57 to drop off a package that already had a shipping label on it…read more The main door was already locked by then. If you close at 5:00 PM, one should still be able to get in at 4:57 PM: If you don't want people coming in at that time, change your hours.

This is the closest post office to my home and where all of my packages go when I am not home to…read moresign for them. I try and avoid government buildings as much as possible because they are generally a headache, but coming to this post office is a breeze and sometimes you just need some stamps, ya know? Yes they are sometimes short on staff, but always apologetic about it and happy to help once they become available. I love the convenience in parking of this location and the nice card selection that they have. The employees are kind, and, while lines get long at busy times, that is going to be at any location in town really. Support some local Beechwood bizzes while you're in the neighborhood and make a stop over to this USPS location!

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.

This post office is a little tricky to get in and out of - the parking lot is behind the building…read moreon a one way street. So you have to go around the block when you leave and if you don't plan ahead you can end up trying to make a left onto Winton where you can't see very well and that might be a nightmare. However - the post office itself is great. The lines can be extreme around lunch time and when work lets out, but the staff is great and the line moves extremely fast and efficiently. They are also always very helpful and very pleasant which isn't always the case at a post office.

Went in to the post office into mail a package back to are sender at my cost. I waited for tape the…read morebox up until it was weighed and USPS would put a mailing label on it. Other carriers like Fed Ex and UPS will typically close the box up and tape it for you. was told by the clerk at the counter that I needed to tape my box shut. It was almost Closing time, and a Friday, wanted to get this package mailed so I asked if they could just tape it shut for me. I was told I needed to buy a roll of tape, they couldn't do it. I started to inquire why, and the man working at the counter next to ours, immediately jumps down my throat for asking them to tape my box up and ask f if they could do me a favor and just throw a piece of tape on there for me. Calling me entitled, throwing F bones at me, telling me to go to UPS then if they do that for me but they will not, it was nothing I had ever seen or understood his reaction. It was beyond u professional and when I called him out about his behavior or they way he was talking to me, he as proud of it. The customer at his counter was in shock- as well. He made sighs and his facial expression was like he was blown away with this man's behavior and words to me, and I was not even in this man's line or at his counter, I was talking with another clerk. The other customer was just as uncomfortable as I was and I met up with him in the parking lot after this scene took place and we both were in shock how this clerk went off on me. Even when I told the man I was going to report him- he proudly gave me his name- Adam- said he as the highest position there before manager and he has great reviews and I should check them out. No shame in his unprofessionalism and rudeness to customer making a simple request and who was about to pay for their package to be mailed with USPS.

Easy in and out on Jefferson. Used the self service kiosks to send a package and order a stamp…read more (Had to buy two as that was the minimum). Line inside looked lengthy, glad they have the option to skip it!

The processing of mail and packages at this facility are delayed! I dropped a package in blue box…read moreon a Sunday night at around 11pm. Box said next pickup was 7:30 am on Monday (the NEXT morning). Which gave it an estimated Priority mail delivery date of Thursday. I just checked tracking and the package wasn't scanned in until Tuesday evening!! Then it's being moved through several other facilities in Rochester!!! I assumed this was the main facility‍ and that it would be picked up and scanned on time. This doesn't give main facility procedures. Now this package will not be delivered until possibly Saturday. I'm so pissed!!!! This was a business delivery and it makes me look bad!! I stars if I could!

Terrible customer service. Had the ups pickup instruction page up with the pick up date and…read moreeverything, but ignored it and told me to call customer service?

The UPS Store in Gates on Buffalo Road is GREAT! I am frequently helped by AMANDA, shes friendly…read moreand knows the answer to every question. This store is always busy but staff work fast and efficiently. The store runs very well!

Great customer service with positive attitude and smiles every time. These guys rep the USPS…read moreespecially well and very professionally. Thanks for the super service and making every visit worthwhile!

I find the staff friendly and polite. The wait time is minimal, even during busy holidays and busy…read moretimes.

Popped by this post office after doing some in and out downtown errands yesterday! WOW - this…read moreshould have a world record for smallest post office in all the land. During these COVID times, this is not the best. I essentially waited in the vestibule until there was no one else in the tiny waiting room. I imagine this location must get nutty during peak times, so I would try and drop by during the weekdays if at all possible, so as to not feel cramped. When it was time to send my package, the staff was unbelievably kind, efficient, and helpful. While I only had a two minute interaction (weigh, swipe, thank you, see ya!), it left an impression. Workers of these offices are not getting the props they deserve for being an essential business during this time and having to deal with people in and out at a consistent clip. This is a great and convenient location to send packages for holiday times, just make a plan to wear your mask and have everything ready to go prior to arriving, to save time and limit your exposure/exposure to the staff. Happy holiday gifting!

It is hard to review a post office since they are all pretty much the same. The location here is…read moreperfect being that it is close to a lot of the big buildings downtown. I think the location is the reason why it gets so much business. That being said, I am surprised anyone thought it was a good idea to open such a small office. It is tiny. There is room for a line of about 5 and then the line is out the door. Also, I have never seen more than 1 person working at a time so it can take a long time to get through that line. The area that every post office has to fill out paperwork or put stamps on your envelopes is also small which would be fine however the line for service is against it so if there is a line, you can't really use that work space Overall, I will continue to come to this location because it is so convenient to work. The facility is clean and the staff is nice but expect to wait in line in cramped spaces. If you want to meet a new friend, the line here may be a good place to donor since you are so close.

This USPS is Not handicap accessible!!! Super small location with two stations. Usually one person…read moreworking. Street parking in front. Watch out for hobos.

I've sent my family christmas cards, birthday cards, and postcards and none of them deliver. I've…read moretried calling for weeks and they either let the line go dead or pick up the phone to instantly hang up. I've never gotten the chance to speak a work to this office. Today is July 19, 2023, and whoever is "working" has clearly been there a while and loves to collect a paycheck for doing nothing.

Today I received an order from Amazon. 2 of the 3 pieces were as ordered, but the third was way off…read morebase. And I wanted to return it ASAP. So I looked up my order, printed a label and searched for a shipping terminal. UPS came up right away and wasn't far from my house. So I packed the product, and went there. The hours are now 3 to 6, and I was early. At 3 a young man came out, opened up and 5 of us went in. The young man took my package, sealed it, taped the label, asked if I wanted a receipt, I did, he printed it, I was done. In and out in 5 minutes. Now that's quality service. :)

I ordered a package to be delivered, and the estimated delivery time was 9 pm. Now I work 7-3 and…read moream not in a area where I feel comfortable to leave my package. I was under the imoression that I would be home in time to receive this package, but they attempted delivery at 2:30pm. I had been tracking the package all day and was never given a indication that it would be delivered any earlier than 9 pm. I was told via customer service that they would to same day but the store said I wouldn't be able to do anything but hope they deliver it after 3 the next day or go pick it up after work. I feel that I wasn't helped at all and I'm the one being inconvenienced due to lack of information on UPS end.