Terrible customer service. Had the ups pickup instruction page up with the pick up date and everything, but ignored it and told me to call customer service? read more

The UPS Store in Gates on Buffalo Road is GREAT! I am frequently helped by AMANDA, shes friendly and knows the answer to every question. This store is always busy but staff work fast and efficiently. The store runs very well! read more

Very crowded parking lot and employees did not seem that interested in being helpful. Initially I was told I would have to come back Monday, and I insisted they look before leaving. Yes, my package was there. It's a damn shame the USPS has been destroyed by DeJoy, as private options aren't much better. read more

The UPS website has this policy: " The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge". They charge $5.99, which I paid. The store manager at 2604 Elmwood Ave - the Brighton Twelve Corners UPS store - charged a $35 "storage fee" for a package delivery that had happened minutes before, because it was "large", and because it was an Amazon return. She said that UPS policy was irrelevant. The UPS Store and UPS are two separate companies. I asked her where could I see this "storage fee" policy and she answered "You hear it when you come in here". Box held a 16.5"D x 19.69"W x 5.88" (small vanity sink). Pretty sure they have some sort of issue with Amazon returns, but I was ripped off. read more

The staff at the Park Ave location are indifferent at best and rude at worst. From the moment I entered the store, I felt like I was intruding... and the place smelled like marijuana. I travel around the country training people on how to provide better customer service and what I received isn't it! read more

Does not notarize despite Yelp information and their own website. But I give you two stars for shipping. read more

This location is very messy and unorganized -physically and figuratively- the gaslighting was unacceptable. There are boxes everywhere because they double as an Amazon return center. I purchased 20 labels for a subscription service that I'm running and dropped the packages off at this location. After a week, the packages had not moved so I called the store to inquire about my packages. A rude young woman made no effort to look around for my parcels and immediately told me that whatever had been dropped off would have been accounted for. When I produced a drop off receipt, she then claimed it was the responsibility of the UPS driver and the sorting center to update the tracking info. Then why scan the packages at the store? In all of my years of using UPS, the tracking will usually show the package has at least left the store. They said there was nothing they could do about my 20 lost packages and I'd have to call corporate. After my call, half of the packages immediately started moving and were delivered. Then almost 3 weeks later the other 10 packages were shipped from this location. I paid for 2-day ground shipping on all of these orders and it took 2-4 weeks for them to even leave the store so, of course, I'm requesting a refund from corporate. If you are sending something that you want to arrive on time do not bother with this location because they will get to you when they get to you. read more

I mailed 18 boxes of my deceased mother's treasures at a cost of $1100. Several boxes went missing and boxes they packed valuable dishes were broken and some items were missing from boxes. I asked to insured the boxes but unfortunately there were not and management did nothing to satisfy this situation. Value of items priceless to me!! Happened in September "23" read more

Depends on the staff and time of the day. But the Hispanics in there are trash. They haven't stolen my packages multiple times in the store and on the truck. Nobody knows anything abd for the price of the mailbox service we shouldnt be going through none of that. As far as the ambiance its getting better and they doing better. Thats it and all​ read more

terrible customer service sarcasm and lack of respect for a customer that has done business with the store for well over20 years now! unacceptable to argue with a customer for a lousy 60$ refund because iam canceling a box i will never do business with your store chain again read more

Been going to this store for a couple months now... it was cool and pleasant first but the new employee Aaliyah is extremely rude. After confronting one of the employees with the altercation I had with her she scoffed and was still being disrespectful to my face Wouldn't recommend going to this ups store you'll get poor customer service and it's clear that management does not know how to handle their employees If you sign up for a job where you have to interact with people why be rude and distasteful. read more

I have been going to this store for 20 years. I don't know how or when it happened but there has been a serious decline, not only in appearance and upkeep of the store but the staff possesses zero customer service skills. They behave as if they are bothered to do their job. After speaking to the management of the store it became quite evident that this was a systemic issue as the Management had zero managerial skills. Needless to say, I will no longer be using this store for any of my shipping needs. To say that was I was disrespected and disappointed is an understatement. read more

literally in the process of GETTING a package and literally have been run around to the point I will never ever have anything delivered through ups ever again. it's so bad that my 12 year old daughter was listening to the conversation with the representative and she was like "None of this makes sense and why does she keep back tracking in her explanation?". to which I had no answer. epic fail. never again. read more

Let me begin by saying, that I like using UPS, I've even gotten to know some of the drivers. I recently placed an order that would be next day delivery and I'm fine with the extra fees. Apparently, the driver attempted to deliver twice to my apartment building and left a note stating to pick it up at the near by UPS location. This is fine. The following day, I went to the location and because I don't have the same last name as my Fiancé, they couldn't release the item. Ok, I totally understand. What boggles my mind is that today, he went to grab the package and they told him they don't have it. With out even checking to see if it was there. We went back and spoke to someone else and he proceeded to argue with me that it was not there. It had been a couple of days since the package was there. Pure laziness and unprofessional. read more

I've been here handful of times to print stuff as I'm new to area. The staff I think are amazing they are all so nice, cost is what it is they don't control that, but every time I leave I feel well helped and never ignored read more

Still the same.. staff is either on it or aloof. It's too bad and it's so convenient for the area. Oh well. Onwards and upwards

This location is so hit or mess. Some employees are always so rude. They are not accommodating, kind, or helpful whatsoever. Specifically, one of the girls employed here is the worst. She takes her sweet time and gives attitude every step of the way. read more

So I ordered something from Macy's and in the shipment were someone's keys. When I tracked down the store they were kind enough to email me a packing label.....how easy! The chickie at the counter was quick n friendly. read more

Horrible experience working with The UPS Store on Park Ave. My experience using this store: I shipped an iMac computer from them using packaging purchased and recommended by them and packed according to UPS guidelines. This computer was destroyed in shipping and even though they sold me insurance on the package up to $700, nothing was covered. They continue to deny my claim and point me to UPS Corporate, which continues to point me back to this UPS Store. This never ending circle of misdirection is what they rely on to force you to give up. Here's my message to UPS and the UPS Store: stop selling scam insurance and treat your customers better. I will never use UPS again and will be filing complaints and pursuing class action to get my claim paid. P.S. When I finally went back to the store to pick up my destroyed computer, the staff took about fifteen minutes to find the box, which was right in front of them. I told them that my package was right there and they proceeded to ignore me. read more

I went in to post a letter I just needed tracked shipping, cardboard envelope, usually takes five minutes. He takes my letter and starts measuring it with a ruler. He starts asking me for the zip code and I give it to him and he stops. Telling me he wants the zip code not a phone number. I am stressed at this point. I have seen this boy measure my envelop, weigh it, pick it up and put it down. I wouldn't be surprised if he sniffed it. Didn't know what the fuck I was talking about. I had to explain that the PO usually just puts it in a cardboard envelope and puts a big tracking sticker on it. He goes "I'm not the post office" I'm so fed up with this place, he was so incompetent that I spent ten minutes watching him weigh my mail. And still didn't manage to mail my letter. read more

I loved my experience with Monisha! She was incredibly friendly, helpful, and knowledgeable. I had to bind my course packets for my summer class within a quick time frame and she was a total lifesaver. The place was super busy because it was during lunchtime, and she provided excellent service with efficiency, patience, and kindness. Thanks Monisha!!!!! read more

The UPS Store - Monisha helped me bind these when I was in a pinch!! Thanks! - Shipping Centers Near Me - Rochester, New York

Ignorant customer service. They don't greet people when they come in. Act like they're entitled to something. Have extremely poor attitudes. read more

Although this location is convenient to my house I had a very bad experience this morning with one of the employees. I was in a rush needed to mail a fur jacket I sold online the employee told me that I need to print my label which I have not had to in the past. He directed me to the computer. I asked for assistance and he rudely asked me whether or not I knew how to use the internet. The disrespect I have noticed towards black women at the hands of white and Latino males is only getting worse and to be honest not what I needed this morning. He probably won't last long on the job and I feel as though he should be fired. Please employ employees who are not rude to your customer . The Asian employee seemed nice and heard the rudeness from his coworker. read more

Our business takes us to this UPS location almost everyday and everyone who works there is friendly, helpful and quick. We feel they really care about us and are quick to wait on us. Thanks Park Ave UPS!!! Sue and Eric read more

Staff was helpful and I was in and out with all business pretty quickly. I had to ship two packages and it was a lot easier than I expected & there wasn't a line either. read more

Hours posted here and on ups's website are WRONG. They close at 3:30 on Saturdays. They keep the "open" sign lit up and the lights on after they're closed just to make you think they might be open. Also, why isn't there a drop box by this store? That's all I do at the UPS store, and they don't even have a drop box, so they make you go when the store's open even though that hours are wrong. Why should we have to put up with this? read more

Sometimes great, if you get one of the wonderful employees, sometimes distressingly annoying if y9ou get one of the duds. Like today: I walk in with 30 posters rolled up into a box that I received via UPS. "You need a shipping tube" the kid who has been shipping things about as long as he has been driving (2 years maybe?) says to me. "Too many posters," I say, "I can't roll them all up into a shipping tube. I just need a little more bubble wrap." "I can sell you bubble wrap, but your real problem is your box, which doesn't qualify as a shipping box," he says about the box that I received something via UPS in. "I suggest one of our UPS qualified shipping boxes." How about just helping me ship my stuff? Or better yet, train your help to help me, not to try and sell me stuff I don't need? Sigh. read more

Called to ask a simple question of how late the store was open and got a cranky old man telling me if I am looking to send mail I should go to the post office. I didn't even ask him about sending mail. I just asked him what time they were open until... read more

I paid to have a large package delivered. They missed me on the first day (which was not the day they said it would be delivered) and failed to return. I called and they bluntly said they weren't going to deliver it and I had to come pick it up from this location. I went to pick it up and the employees smoked cigarettes as I lugged it out the door and crammed it into my car. read more

I actually had a great experience with this store, and was a little surprised to see all of the negative reviews. Maybe it's because I wasn't actually shipping something, but using their printing services. I had waited last minute (as always) to get some programs printed up for a show that I had on Thursday evening. Was a bit pressed for time, and wasn't looking forward to trekking out to Henrietta to us another well known printers services. Was pleasantly surprised to find that these guys do printing as well, and are right around the corner from my home. Even more surprising was their price per page was cheaper than the other place I was looking at, and the prices at that place were self serve! Placed my order online at about 10am and the site said that it would be done at about 3:30. Got a text at 12:30pm telling me that it was already done. Got to the shop, checked my order only to find that the pages hadn't printed longways, but vertical on the page. Freaking out because I thought it was something that I did, the employees were super helpful and explained that this happens often and it's something that you have to request in the notes section of your order. No questions asked, they reprinted my whole order for no charge. About 70% through the order I noticed that the pages, while printed in the right orientation, were printing upside down on one of the pages. Found out again that this was yet another thing that had to be special requested when placing the order. But, once again they restarted and reprinted the entire order for no charge. Not once did they make me feel dumb, or even balk at the fact that we had to go through this process 3 times before getting it right. I'll definitely be back. read more

I went to the store at 11:30am on a Wed. and apparently the owner had forgotten to open the store that day. An employee arrived at the same time as me and opened the store. It took 40 minutes before I was helped with shipping my package. The employee said that it takes a very long time to boot up the computer system. While I was waiting to be helped, another employee had arrived. For the next 30 minutes he proceeded to argue with the other about work hours. They bickered and yelled at each other right in front of me. It made the whole experience utterly unbearable. This UPS store has the worst customer service and the most incompetent staff I have ever encountered. Needless to say, I cannot recommend this UPS store to anyone, and I will definitely be avoiding this location from now on. P.S. I would have given "No Stars" if it was an option..... read more

After noticing the 'no dogs allowed' sign had been removed from the window I began using this UPS store again. I've dropped off several packages over the past couple weeks, the store is convenient as we pass it on our walk each day. Today I was greeted at the door & told I couldn't enter. Looks like I'll be heading back over to 12 Corners to drop off my packages! read more

The service Kyle and staff provide is great. They're knowledgable, friendly and willing to help with large returns.

I called and spoke to Kyle at the Park Avenue location. He was a true professional and a delight to speak with. Thanks for the great customer service! Wendy G! read more

Found out today that the UPS Store (Latta Rd) has been storing my "send to" addresses along with my name and telephone number. I told them to delete them all. They did. Will do my mailing with USPS from now on. read more

The employee I dealt with was rude and unhelpful. When to the Elmwood location and they were more than helpful and FRIENDLY.

Never a problem I frequent this small local office of UPS weekly, for mailing and copying. They can be busy--they are a small office--but I have never had an excessive wait and I am always treated respectfully. Note that this office is such a convenience since I run my business from my home, and the services and support they give are very much appreciated. read more

As a packing store where items are sent especially during the time of a pandemic they should hold whatever package i send to them, because that's their damn job why would you return to sender a package that just got delivered in the same day? and yet to charge me $15 just for ordering something to YOUR store is just absurd absolutely the worst customer service i've ever experienced read more

Very poor customer service. Had to return 2 boxes on one order because the product was defective. The boxes were in perfect condition, sealed and ready to go. After standing there for about 5 minutes the 1st representative said he could only print one label so I said lets tape the 2 boxes together to return them even though it was 2 separate boxes when I received them from UPS. He said I would have to buy tape. Really, about 4 feet of clear packing tape was all that was needed to attach them and he wants me to buy a whole roll. The other rep jumped in and said "that's a lot of tape". What a joke, I own a business and pack stuff all the time. He wasted more money talking than the cost of the tape. I told them that had poor customer service. I went to the Gates UPS Store. As always greeted with a friendly hello and what can we do for you. Helped put them together and I was literally in and out of the store in 20 seconds. That's CUSTOMER SERVICE I will never recommend the Park Ave store to anyone! read more

This is my favorite package drop off store. Monisha is so professional, efficient, and friendly - keep up the great service !!!!