Both Chris and ray are great guys, always help me out, lift my heavy packages. I've been a long…read moretime customer, and never had an issue, just great service and nice people

I have been using American Mailbox since 2018 and I would not go anywhere else- Chris and his team…read moreare truly the best. Exceptional value and even better service. i highly recommend American Mailbox.

Nice friendly accurate service with a smile. Drop off was simple and careful. The establishment was…read morebusy

They do not sell money orders! And never did as they so rudley told me after I said they were…read morelisted on yelp

Nice and clean, great customer service and I was able to get in and out swiftly. Love it! Will be…read morecoming here more often!

Great store. Staff is always ready to help! Clean and organized inside. Wish more places were like…read morethis.

Fahim, Seema, & their team ALWAYS over deliver and provide top notch service and quality. It is…read morealways a pleasure to stop in for all my shipping & printing needs.

A+ A+ A+ A+ Talk about customer service. Literally every…read more single. employee that I've ever interacted with here are top notch. Exceptionally friendly and kind, for sure! I am here at least a couple times a month to drop of prepaid packages to be shipped back to vendors. They make it so quick and easy, esp. since there are no UPS or Fedex stores on the island!!!

Call or email in advance. Bring cash. He'll stay or open up for you after hours is necessary…read more Friendly, efficient. Only drawback is limited hours.

Found myself in a bind needing to get paperwork to a driver before he left the States to cross into…read moreCanada - Eran was profession, beyond helpful, very affordable and a pleasure to work with - would give 10 stars if I could

The best Dave and Matt are so thoughtful and thorough individuals. They always have a fantastic…read moreattitude and great service I love them both so much in a platonic way. I never thought I could love an ups store as much as this one. They have helped me with last minute shipping emergency as well!

Astrid was wonderful!! She helped me figure out the return process for something I bought on…read moreAmazon. She made it painless and easy. Thanks Astrid!

I went to return a package to Temu and as soon as I walked in ,…read morefirst all smelled amazing in there and secondly the employee who was there just took my package, scanned it and that was it, and I was on my way. He was very polite and very nice.

I don't know if my issue is store related or policy change, but I felt it was ridiculous. I have…read morean Amazon return. I didn't print the labels because previously Amazon sent QR codes that could be scanned At ups off of the phone and labels are printed. Quick, easy, convenient. It's been standard for over 2 years when I've done returns. When I checked my email At ups, I found it wasn't a QR code, but a shipping label. I asked about getting it scanned and the label printed. The response was: "You can email us at x1234@something.com, we can then print and we will charge you $2." This was the only offered solution. A process that was harder and costlier. Then I was stared at. I asked why the change and got a shrug. It was about an 70lb or so item, but I carried it back home and printed out the labels. Yes I could have saved myself the headache if I hadn't assumed that the past method I've used many times was still active, but the point is that this response was frustrating and it shouldn't cost me $2 to print a label that ups would have had to print if I'd just had them come to pick it up at my house (an option a available that I didn't do because ups consistently fails to pick up and ignores my package and just drops off labels.) My frustration is with ups in general, but also the complete lack of caring from the individuals at this location. It left me wondering if the information was even accurate. Communication and customer service isn't just about the information, but also how the information is delivered. Additionally they stood around and ignored me when I first walked in, no greeting or acknowledgment and I had to grab their attention for service in the first place. They're more than happy to leave you holding/balancing heavy items while they talk to you. This is an after thought because this is a norm for this location and I didn't even think about it until writing the review.

Always the quickest, friendliest service. They go above and beyond friendly and helpful. As I was…read moreleaving I stopped to say hello to a very nice lady who was speaking to a man (customer?) while she was smiling and sweeping the front of the store. Guess who? She was the owner! Love the team vibe! My favorite UPS store!

As a regular customer, 2-3 times a week. This location has always been my favorite. All the staff…read moreare friendly and helpful, especially Lauren she has gone above and beyond in helping answer questions and concerns. Several times I have been in and it will be very crowded and she remains calm and pleasant. Thank you for the great service.

I'm still sitting here in shock at the customer service these people provide. I didn't NEED to…read morechoose them as a mailing service, there's plenty of others out there I could've chosen but I chose them simply because it was the first website that came up when I did a search and the process seemed easy peasy! That was NOT the case. I wanted to have my package forwarded on to Canada. Following instructions from their website, I called them a couple days after I know my package arrived to check to see if my parcel was forwarded yet and the girl said they're waiting to hear from the carrier and I should call back in a couple days. The following week I called twice and both times reached their answering service where the lady both times asked for my name and number and someone will call me back. Well this answering service is clearly just for show because no one calls back. After over a week of not hearing from anyone (and starting to feel like a stalker) I write an email to them listing all the times I've phoned and have been told someone will get back to me and can someone please tell me what's happening with my package! Still no response. Today I call and a male voice picks up - hooray! I can actually talk to someone! I explain that I've been trying to contact them for nearly 2 weeks to find out what's happening with my parcel and I say no one is giving me any answers, and he's actually turning the tables on ME telling me (while speaking over top of me) that IM being rude and that they don't call customers (despite their answering service specifically telling me someone would get back to me, so silly me, expecting someone would return my call) I admit there was frustration in my voice, but I was by no means rude, I'm just a paying customer wanting some simple answers that I've been trying to get for the past nearly 2 weeks! I don't think that's too much to ask. When I think about it now, that's a sign of an abusive personality - turning the tables around making it look like it's MY fault. I'm not one of these people that thinks the customer is always right, I just wanted to be treated with some common courtesy. If you say you're going to return the call then return the call, or hell, just write an email telling me what's up if you're that busy. When I spoke to this man he had all the answers right away and said the carrier would be picking up the package the next day.....just like that! So why did it have to take almost 2 weeks to get that sorted!! Now I wait to see if my package actually shows up..... I really hope it does because I never want to have to talk to these people again as long as I live. The fact that these people maintain a business is shocking to me with customer service like that. They need to remember that they're not the only mail forwarding service that exists, so they need to rely on returning customers. So show your customers a little human decency!

Man there are some lousy reviews here. I've been a customer for more than eight years now.. Yeah,…read moresometimes I could see how they end up with some poor reviews... I think it's a pretty thankless job. The place is greatly improved over the last few years. It's not perfect. I am very happy with my dealings with them. Even when I've had a problem. They've addressed it and we moved on. I can't really address any of the other posters comments or experiences... But I can tell you it took me a long while to figure out how to maximize my experience dealing with them.. And today I have a great relationship (Customer - Vendor). I get all my packages... I get fast service... And they legitimately go out of their way to help me.. Here are some of the things that I think make a difference... For both me the customer and probably for them as well. 1. Show up prepared with your tracking numbers. (If you're crossing back over into Canada, you probably need to have all of this paperwork in with you anyway) .. 2. Try to be courteous, I know sometimes the staff there seem a little short with you.. Every time I've been there, there are usually two or three people in front of me and they're doing the best they can to move things forward quickly.. Matt probably should smile more when ppl approach the counter... It does make a difference when someone is approaching you... Just saying.. 3. Don't stand there inside opening all your packages... Confirm your tracking number. Take your stuff outside if you want to unpack it.. They do give you two great big recycling bins to put your old boxes in .. I've been there many times where people of been unpackaging all of their stuff and leaving the boxes just sitting on the counter or in the garbage can over in the corner... I would certainly be in a bad mood if I had clean up everyone's garbage five times a day... Oh and another tip .. Bring your own box cutting knife... 4. Check to confirm that your packages are actually delivered prior to making the drive... Think about it, you show up there with no tracking number... You tell the staff that you think it's there, but you have no proof. you start fumble F**king around with your phone looking up the purchase's with a lineup of people behind you. The staff now have to run around and try to figure out where your packages are or spent a lot of time looking up tracking numbers to figure out if you actually have something there... After you watch three or four people in front of you do this.. You're probably going to be in a really pissed off mood.. And you're definitely going to take it out on the staff.. 5. If you check your tracking number and it's being delivered THAT DAY or was delivered that day! Don't freak out... Yes, your tracking number may show that it may have been delivered... But guess what it ; doesn't get scanned in immediately all the time... There is a big sign in the office that says 5 hours from the time the packages delivered until it's scanned into the system... Having said that, there are many times that I showed up .. And packages have arrived that day... I politely with a smile on my face asked them to check to see if it's in the staging area and hasn't been scanned to the system yet... And yes they do this for me every time... It's all in the approach people... I gave it 4 stars as there is always room to improve ! I'm sure there are some more things.. But this is my short list of what to do to make your experience better ... And yes, I'm a real customer... I don't work there.. I'm not buddies with anybody there ... I've just spent a lot of time and money sending my crap there ... And I'm glad there's a service like this for ppl like me close to the bridge!.. Steve

Melissa is a pleasure to work with! She is prompt, professional, and knowledgeable. I had a time…read moresensitive document I needed notarized and she did a fantastic job guiding me through the process. I highly recommend her!

From the owner: Breczka Notary Services is an NNA certified and NYS commissioned Notary Public group that offers…read moreservices in the Niagara County area. Our Notary Public, Melissa Breczka has over 10 years in customer care and is more than capable to assist you, or your clients needs.