Usually when I come to this bank , it is soooo busy & there are NEVER enough employees working…read more This time, there was no one in front of me in line, but 2 ppl were already being taken care of. Then, both workers disappeared when their customers left. One came back & when I told her I was there for my passport, she told me to wait for the other employee. The girl came back & pleasantly got right to it. Saw all my paperwork was in order & was surprised that my copies were made & everything. She took me in the back to get my picture taken (which for some reason I look pissed off in, although I wasn't, lol) and a few seconds later we were back out front. I bought & made my money order out there & everything was good to go. The employee was very nice, fast & efficient , the way they all should be. I've gotten some real a$$e$ there. Big parking lot, so you never have to worry about not finding a spot.

Had he the worst post office! It always under staffed. The staff they do have are miserable. Always…read morelow on stock items. Unfortunately when I went in last week I actually had to leave and go else where. The one person working the desk was disabled and unable to communicate. I was unable to understand her and get any questions answered. No disrespect to her, but working the desk where questions may need to be answered is not the right position.

This is a very small, not so busy post office. The employee…read morewas super nice & extremely helpful when I asked about getting a passport at a post office. The only little problem is , the very small parking lot. Not much else to say.

Lines are usually short here, staff is friendly and efficient, and parking has been available every…read moretime I stop by. I have never had a long wait at this location. The main room is very tiny but they have all the stuff that you'd expect to see at a post office. The sheets of specialty stamps seem to sell out quickly since I never manage to get the neat ones. There are two parking lots - one of them is much easier to get into and out of than the other, so if you have a larger vehicle or don't like doing tight turns, go around the corner where there is more space.

Five cheers for the Westside Post Office. I lost my phone (which also happened to be my wallet,…read moreouch!) last week. I was looking forward to getting out of obscurity and this digital-less world with a shipment of a phone, but when I got home at literally 4:55pm there was a slip for a signature needed. I called the West Side post office and while it was busy until 4:57pm, I finally reached someone at 4:58pm. I told them I'm a few minutes away and they said they would hold the door for me. I sped over there and there was quite literally someone at the door with my package. Customer service doesn't get any better than that. To my credit, I did get there around 5:05 or 5:07pm so it was only a few minutes after closing time, but man -- I'm glad I don't have to go phone-less for another day. Thank you to the Westside Post Office for the excellent customer service. I definitely love you!

As great as the customer service is here they really need more employees. It's gotta be frustrating…read morebecause the lines are so long and sometimes there is only one person working. It's frustrating on both ends. Good part is the employees are very polite and efficient.

This location is hidden inside the Brighton-Eggert Pharmacy and for a long time I didn't even know…read moreit was there. Shows how observant I am driving by.... That said, since I have discovered it, I don't go to any other post office location (at least not if I'm leaving from home) because this one is so convenient. Plus, it has better weekend hours than the Post Office on Bailey. You can get stamps, mail packages, and do all the things you normally would at the Post Office but without the lines that I've encountered at pretty much every other Post Office. I don't think I've ever had more than one person in front of me. The staff is very friendly and helpful. And if you need to get something from the Pharmacy while you're there, it's super convenient. Parking is easy, as is getting in and out of the lot. Yay for convenience and easy.

Friendly and quick service. Another customer there was having a problem finding their package and…read morethe agent did a great job helping them to figure out where it might be. The inside space is small but they do have the normal post office stuff - shipping supplies (and you can buy tape if you forget yours like I did), specialty stamp designs, passport forms, and tables with pens so you can do the addresses right there. The only downside is that this post office does not have a separate parking lot so you have to park in one of the mini-mall lots next door or along the street.

Came all the way here to pick up a package we got a card for. This was the address on the card…read more It's not our local PO so we were surprised but ok. Well turns out the card was wrong. Our local PO is where I should have been. USPS needs to train their temp staff better. Meanwhile this is a cute PO. No parking though. But lots of PO boxes. Must get busy in the no parking zone in front of the PO sometimes. Employee was polite.

I question the people they hire because the ones that I had dealings with were unprofessional. Try…read morecalling the facility as no one answers the phone. Have had missing mail and little to no relief. Had problems with my carrier and little to no closure on the issues. Unfortunately, they are the game in town for my mail, and I am kinda stuck.

Didn't stop mail when was requested to "hold mail" I used the form and delivered it in person…read more This has been second occurrence

This is a busy post office! It's HUGE! It takes up 1/2 block. Inside was swarming with customers!…read moreIt was tidy, well stocked and had a greeting card kiosk. This P.O. serves a large population of the Westside of Buffalo! The customer service was pretty fast, I bought several postcard stamps! Go here to drop off your bills! And Go Bills!

BY FAR THE WORST POST OFFICE TO DEAL WITH! the workers are beyond rude and give constant wrong…read moreinfo. The post master is a very nasty person and they NEVER answer the phone! I just called them 15 times in a row and NO ANSWER AT ALL! then the phone starts ringing busy after two mins of listening to the ring tone. Something needs to be done here, its constantly like this!

It had truly been nothing but an amazing experience to frequent this post office. As you can…read moreimagine things have been pretty hectic with the state of the nation and it's postal affairs. Every time this staff is on it going above and beyond to meet all of my needs. I'd like to particularly highlight two of my more recent visits. I came in admittedly pretty late and when I did so the line was out of the door. Olivia and Sir were good stewards and piled through with very pleasant attitudes. I got to the front of the line to send off two packages. When it came time for me to pay for the services I realized quickly that they didn't accept Apple Pay ( FYI) my heart instantly sank to my feet because I felt as though I had just wasted their time. Olivia was still incredibly understanding. Sir is always polite and supportive each time I visit. The other day I came in in a panic because a recipient of a package had provided me with the incorrect information. Sir was incredibly calming and helped me think through my options. Other than that it's lots of convenient parking out front. They have plenty of P.O. Boxes. The inside of the facility is pretty clean for the most part.

These days the post office is under a lot of pressure. When you have a President of a country…read moretaking pleasure in slowing down the mail, it can be a lot. So I support these small POs as much as possible. This one has handled Covid well and usually isn't too busy, snd they love people through fast. So that's all good. 5 stars because what would you do without your mail? Update 13 2021

Receiving packages via USPS regularly has slogging to South Elmwood to the Post Office behind City…read moreHall. The difference between that one and this one is light years. Need a package sent to Macau (like I did)? This one has the expertise and the forms. Want to wait in line less than 20 minutes? Come here. (And they actually shift employees from the back to the front to accommodate lines and rushes!) Want a money order (like nearly everyone likely in line in front of you)? Well, this place certainly deals with that a lot. Need parking? Well, I don't. But parking I'm sure would please Maria B. Need bike parking? I do. Well... it just has lampposts. Definitely my preferred USPS location within the city of Buffalo.

Ahhh. Another Post Office. I've been here a bunch of times over the past year. It's not my…read moreprimary PO, not close to my usual travel routes, however they often seem to have what I'm looking for. My first time here was as a "referral" from another locations employee when I was looking for a recently released stamp. Same with every visit since. And with one exception they had what I was looking for. They are not the Buffalo philatelic PO or the main PO in town but they do seem to have the recent releases. This location has good and easy parking, however the entrance is one side and exit the other, just like the one on Hertel. Easy if you know it, but not as easy of you don't know. So be aware if it's your first visit.

Needed help trying to print e/mailed items that weren't printing in a readable manner. Dan was so…read morepatient and helpful! also kind, non-judgmental, friendly...makes me want to return just to feel that incredible customer service again!

I was headed to the store that WAS on the opposite corner of Hertel & Delaware,which is where I…read moreusually go & saw a big location, across the street. I did not know they moved. No one welcomed me, said hi, or they'd be with me shortly or anything, which I didn't feel was very nice. I didn't know where I had to go to, there were no signs for "Returns", so I just stood around feeling stupid. There was only 1 employee taking care of customers which is definitely not enough ! It took awhile for the girl to finally come to me & within 2 minutes, I was outta there. They would get a higher review if I'd been told anything at all by someone that they'd be with me or so much as a greeting. This location is MUCH bigger than the one across from BK on Hertel & Delaware. They also definitely need more employees working to help everyone. Plenty of parking here which is great. It was quite messy & dirty inside though, which was not pleasant.