As great as the customer service is here they really need more employees. It's gotta be frustrating…read morebecause the lines are so long and sometimes there is only one person working. It's frustrating on both ends. Good part is the employees are very polite and efficient.

Five cheers for the Westside Post Office. I lost my phone (which also happened to be my wallet,…read moreouch!) last week. I was looking forward to getting out of obscurity and this digital-less world with a shipment of a phone, but when I got home at literally 4:55pm there was a slip for a signature needed. I called the West Side post office and while it was busy until 4:57pm, I finally reached someone at 4:58pm. I told them I'm a few minutes away and they said they would hold the door for me. I sped over there and there was quite literally someone at the door with my package. Customer service doesn't get any better than that. To my credit, I did get there around 5:05 or 5:07pm so it was only a few minutes after closing time, but man -- I'm glad I don't have to go phone-less for another day. Thank you to the Westside Post Office for the excellent customer service. I definitely love you!

They had more people walking around behind the counter than working and the one person working was…read moresurely taking her time. At least when someone finally can to help he took me and was faster and friendly. Not my favorite place to come to.

My small package with tracking was sitting here for 14 days. For no good reason. How can they keep…read moreincreasing prices but provide worsening customer service? When you think they can't get any worse they still do.

This is a busy post office! It's HUGE! It takes up 1/2 block. Inside was swarming with customers!…read moreIt was tidy, well stocked and had a greeting card kiosk. This P.O. serves a large population of the Westside of Buffalo! The customer service was pretty fast, I bought several postcard stamps! Go here to drop off your bills! And Go Bills!

BY FAR THE WORST POST OFFICE TO DEAL WITH! the workers are beyond rude and give constant wrong…read moreinfo. The post master is a very nasty person and they NEVER answer the phone! I just called them 15 times in a row and NO ANSWER AT ALL! then the phone starts ringing busy after two mins of listening to the ring tone. Something needs to be done here, its constantly like this!

Had he the worst post office! It always under staffed. The staff they do have are miserable. Always…read morelow on stock items. Unfortunately when I went in last week I actually had to leave and go else where. The one person working the desk was disabled and unable to communicate. I was unable to understand her and get any questions answered. No disrespect to her, but working the desk where questions may need to be answered is not the right position.

I really wish there was a way that if you're just picking up, your experience could be expedited…read more Standing in line waiting for people to individually stamp their box full of cards is insane especially during the holidays. There should be a separate line for pickup only to make life just a little bit easier. I understand workers are being overworked but there's gotta be a way to make it easier for everyone somehow.

This location takes DAYS to process their drop box so if you are looking for fast shipping, go…read moreanywhere else.

Came on my lunch break around noon. Service was fast and friendly. One or two people ahead of me…read morebut they finished while I was filling out the address label on my package.

These days the post office is under a lot of pressure. When you have a President of a country…read moretaking pleasure in slowing down the mail, it can be a lot. So I support these small POs as much as possible. This one has handled Covid well and usually isn't too busy, snd they love people through fast. So that's all good. 5 stars because what would you do without your mail? Update 13 2021

Absolute nicest PO staff I've ever met. OUTSTANDING! Quick, kind, organized! Thank you!!!!read more

Yes, another post office review here. I know, you see many of those from me. I'm an active stamp…read morecollector, always looking for the newest stamps released by the USPS. (Also, I still use the old fashioned "snail mail" more than most.) So today I went to this office, its listed on the usps.com website as having Buffalo's philatelic window. Usually that means they have stamps some of the others wont have. Especially "non forever" stamps, so those with postage that's not 46 cents. This one is next to the Broadway Market, so made for another easy errand run there too. It has a HUGE parking lot, which was almost empty. Got to love that. Although I'm sure on Sat its full with Broadway Market visitors. This looks like a smaller office from the outside, and it is. Two windows. It does not have full day hours, only 9-1:30 M-F and 8:30-12 Sat. The counter person who helped me was great. She was not aware her site was listed as the Philatelic one, but she did have some stamps other locations have not had. She did say she was new to that location. So this is not a PO that's super close to me, but if you are looking for someplace without long lines, easy parking, polite help, and you have a reason to be in that area, I would go here without hesitation.

Closed today without any explanation. About a dozen other customers were also confused and…read moredisappointed.

I'm here fairly often. Manhattan street location is closer to my house, but I come up this way…read morefairly often, and the parking here is easy. But the lines can be very long, and it doesn't always move quickly. So there's that. Sometimes if the line is too long I simply turn around and come another time. But, when you do make it to the counter the employees are nice and focused on you. Update 116 2021

This is the main post office I go to. It's 2nd best out of…read morethe 3-4 that I hit up some times. This location (Hertel Avenue) is usually very slow. The employees work as if there's no one in back of the customer,even though the line is almost to the door. Sometimes you'll get a really nice worker who really helps you out & tries to give you advice on how to send something the cheapest way,the fastest way & figure help you out totals of a package,when figuring out how much everything is worth inside the box you're shipping. Others are just rude af ,and make u reopen things,go through it,take crap out & they are just simply bastards. The guy I had today was straight out of "Woodstock" ,listening to some whacky music that does not suit a post office at all. He acted like he was on acid,or just as high as a kite. I felt uncomfortable & all I was doing was buying 2 books of stamps. Lol But,I do have to say,I love the way they have such a huge selection of stamps and all different things from shipping box sizes,to cards,labels,etc.... Such cute stuff.

Nice friendly accurate service with a smile. Drop off was simple and careful. The establishment was…read morebusy

They do not sell money orders! And never did as they so rudley told me after I said they were…read morelisted on yelp