Easy in and out on Jefferson. Used the self service kiosks to send a package and order a stamp…read more (Had to buy two as that was the minimum). Line inside looked lengthy, glad they have the option to skip it!

The processing of mail and packages at this facility are delayed! I dropped a package in blue box…read moreon a Sunday night at around 11pm. Box said next pickup was 7:30 am on Monday (the NEXT morning). Which gave it an estimated Priority mail delivery date of Thursday. I just checked tracking and the package wasn't scanned in until Tuesday evening!! Then it's being moved through several other facilities in Rochester!!! I assumed this was the main facility‍ and that it would be picked up and scanned on time. This doesn't give main facility procedures. Now this package will not be delivered until possibly Saturday. I'm so pissed!!!! This was a business delivery and it makes me look bad!! I stars if I could!

This well hidden location is one of my favorite post offices to frequent. I like its proximity to…read moremy job and can just run out on lunch. I know the lines will be much shorted than any of the other post offices I frequent. In the last year there was a staff change and the woman I dreaded dealing with is gone. She was replaced by a very sweet and bubbly younger woman. I finally mustered up the courage to ask about the other lady whom was always rude to patrons (Think- "NO SOUP FOR YOU!" type of personality). I was informed.... she was "Promoted"... ha! Well anyway... its certainly improved this place! Lastly, and the most important part..... they always have all the new stamps, but they go fast....since they are a smaller location, they don't receive as much stock. Get there fast!

Most people don't know about this location. It's not your average post office, this place is very…read moresmall. Just enough room inside for one teller, a few rows of old fashion mail boxes and a small area of envelopes available for purchase. Big plus there is hardly ever a line here, and they always have a wide variety of stamps! I love the location (near my home and work) I can avoid the large busy post offices. Limited hours: Monday-Friday 10:00 AM - 1:00 PM, 2:00 - 5:00 PM Saturday 10:00 AM - 12:00 PM Sunday Closed

If I have to go to the post office, I am going to this one!…read more The service here is refreshingly friendly compared to the Jefferson Rd post office. The line is typically short and the employees are quite efficient. Even on the Sat before Christmas, my parcel was accepted with a smile and a "Merry Christmas!" as I left. Good to know that the post office doesn't actually mandate grumpiness among employees.

Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

Of all the post offices on the East side, this is the one I frequent the most. Fast, efficient and…read moreconvenient. The staff there is *very* friendly & helpful! Wish every post office was as good as this one!

The Post Office is not the problem. It is the mail carrier who likes to pick and choose when she…read morewants to exercise the USPS rules and regulations on her customers. One year I attached a notice to the outside of my neighbor's mailbox about an upcoming garage sale on our street, and she torn them all off the mailboxes while she was delivering the mail and told me that that was illegal. I asked her where my flyers are now, and she said " I let them blow in the wind" WOW!

This post office is a little tricky to get in and out of - the parking lot is behind the building…read moreon a one way street. So you have to go around the block when you leave and if you don't plan ahead you can end up trying to make a left onto Winton where you can't see very well and that might be a nightmare. However - the post office itself is great. The lines can be extreme around lunch time and when work lets out, but the staff is great and the line moves extremely fast and efficiently. They are also always very helpful and very pleasant which isn't always the case at a post office.

Went in to the post office into mail a package back to are sender at my cost. I waited for tape the…read morebox up until it was weighed and USPS would put a mailing label on it. Other carriers like Fed Ex and UPS will typically close the box up and tape it for you. was told by the clerk at the counter that I needed to tape my box shut. It was almost Closing time, and a Friday, wanted to get this package mailed so I asked if they could just tape it shut for me. I was told I needed to buy a roll of tape, they couldn't do it. I started to inquire why, and the man working at the counter next to ours, immediately jumps down my throat for asking them to tape my box up and ask f if they could do me a favor and just throw a piece of tape on there for me. Calling me entitled, throwing F bones at me, telling me to go to UPS then if they do that for me but they will not, it was nothing I had ever seen or understood his reaction. It was beyond u professional and when I called him out about his behavior or they way he was talking to me, he as proud of it. The customer at his counter was in shock- as well. He made sighs and his facial expression was like he was blown away with this man's behavior and words to me, and I was not even in this man's line or at his counter, I was talking with another clerk. The other customer was just as uncomfortable as I was and I met up with him in the parking lot after this scene took place and we both were in shock how this clerk went off on me. Even when I told the man I was going to report him- he proudly gave me his name- Adam- said he as the highest position there before manager and he has great reviews and I should check them out. No shame in his unprofessionalism and rudeness to customer making a simple request and who was about to pay for their package to be mailed with USPS.

Woah! I've only ever been here two times in my entire life. I held off on writing a review after…read moremy first experience. I waited about two years... And I went back again. And it is the same experience. Long lines and agitated workers. No one is friendly. Everyone has a bit of an attitude. Everything is an inconvenience. I'm sorry that the post office offers me the opportunity to scan a QR code with you and you print my label. Apparently some workers don't like that. And they don't like a pile of packages going out either. Too much effort on their part, I guess. Anyway, maybe I'll be back in two more years.

Went in the Howard Road branch today around 12:30 and was surprised at the very tall, slender…read moremiddle-aged gentleman's behavior. After he flat-out refused to send my letter to the Philippines with a tracking number, was slightly shocked at his sarcastic reaction! He seemed to become annoyed after me needing an answer to direct me on how to resolve this issue. He was responding with a certain negative mannerism, a mocking attitude & body language that gave me an uncomfortable feeling. So i decided to try the USPS on Cumberland Street Monday morning, because they know how to send a letter with tracking to the Philippines. I have done business with them before, and they know how to send a letter internationally with a tracking number. It cost me around $55 the last letter i sent to my fiancé. But still, I was very disappointed that someone who works in the Post Office can get away with acting like this. Everyone else I have ever dealt with at the Howard Road USPS was always very helpful and polite. Guess i had to pick someone who didn't know how to send a certified letter to the Philippines, and he became angry at me because not know what to do.

In general the Webster NY Post Office does an excellent job delivering our mail no matter what the…read moreweather is like. I'd just like to make a request that if there's a Postage Payment issue that the carrier please come to my front door and ring so it can be resolved immediately. I fully Appreciate that they often pay the postage due out of their own pocket(s) so as not to inconvenience the customer. However that shouldn't be expected of them, although a very kind gesture, and it could become a very costly gesture even though their managers know this is a common practice. In one particular case, prompting this review, the postage was already clearly indicated as PrePaid hence my confusion as to why I owed $3.10 ... I have since talked directly to the manager of the Webster NY Post Office to have the carrier either ring my bell or leave the required legal notification with a clear explanation to come to the P.O. to resolve any issues. Hence why I gave 4 vs a lesser rating ... And yes it was very kind of our carrier taking the action he/she did as going to the P.O. can take time out of one's schedule. So Thank You ..

Great customer service with positive attitude and smiles every time. These guys rep the USPS…read moreespecially well and very professionally. Thanks for the super service and making every visit worthwhile!

This post office is great. It's run very efficiently and is never too crowded like some other…read morelocations. The staff is knowledgeable and helpful. It's always a pleasant experience here.

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

The Postmaster, Jackie, lacks customer service. I went in this morning to show her a concern with…read moremy mail carrier. Jackie was defensive and dismissive of my concern.

Our local UPS store office closed in Webster so I tend to use the Henrietta location. Every time I…read morewent they were fast, efficient and friendly.

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.