Good handicapped access and parking. Cards and package materials are available. Friendly staff…read more Shops nearby .

My packages leave from there priority mail at 5:30 p.m., and arrive two days later in Phoenix…read more Amazing ! Thank you USPS.

Went in the Howard Road branch today around 12:30 and was surprised at the very tall, slender…read moremiddle-aged gentleman's behavior. After he flat-out refused to send my letter to the Philippines with a tracking number, was slightly shocked at his sarcastic reaction! He seemed to become annoyed after me needing an answer to direct me on how to resolve this issue. He was responding with a certain negative mannerism, a mocking attitude & body language that gave me an uncomfortable feeling. So i decided to try the USPS on Cumberland Street Monday morning, because they know how to send a letter with tracking to the Philippines. I have done business with them before, and they know how to send a letter internationally with a tracking number. It cost me around $55 the last letter i sent to my fiancé. But still, I was very disappointed that someone who works in the Post Office can get away with acting like this. Everyone else I have ever dealt with at the Howard Road USPS was always very helpful and polite. Guess i had to pick someone who didn't know how to send a certified letter to the Philippines, and he became angry at me because not know what to do.

The counter agents are generally great. However, the delivery people that work out of this office…read moreand the associated branches (ESPECIALLY THURSTON--THAT ENTIRE BRANCH SHOULD BE SHUTTERED OR GUTTED AND RE-STAFFED FROM THE TOP DOWN) are absolutely horrible with no sense of work ethic. They don't care where your mail ends up or if you have a problem. In the 5 years since we've lived-and owned a business in this delivery area--we have had THOUSANDS OF DOLLARS OF MERCHANDISE THAT'S BEEN MARKED "DELIVERED" by USPS tracking that never showed up. Sometimes we were actually HANDED ALL THE MAIL FOR THE DAY BY THE CARRIER ONLY TO CHECK ONLINE AND SEE THAT SOMETHING HAD BEEN MARKED "DELIVERED" that we DID NOT GET! Often, usually on Friday or Saturday, we will have a whole GROUP OF PACKAGES COME UP "DELIVERED" on their tracking system when we've actually received NO MAIL WHATSOEVER. Sometimes it will show up Monday or Tuesday. I think we happen to be at the end of the route, so if they're not finished when they want to be done, they just QUIT. We've had mail and packages left in the bushes, in the snow bank by the street and frequently have "package undeliverable" notices posted online when OTHER ITEMS WERE DELIVERED THE SAME DAY! We have complained at both Westgate and Thurston numerous times in the last 5 years. Westgate listens and placates us, Thurston blames us and acts like they're doing us a FAVOR by even getting off her stool to check to see if we have anything held for us there. It is IMPOSSIBLE TO REACH EITHER BRANCH BY PHONE. Totally absurd and absolutely repulsive customer service--even for the government.

The lady that works on the right side register ( customers facing registers right side) is the…read morerudest person I've ever seen working at the post office. Every time i go in there she not only gives me a attitude but everyone else as well! She yelled at a lady when she was just simply was looking at stamps telling here to get away from here area when she's with another customer( she was well over 6 feet away). And she was very rude about it and the lady looked very upset and embarrassed. Then the other day she shut here lane with more that 10 minutes left and told me she's closed! She shut down way to early because every time i go to Penfield's other post office they never do that. Hopefully someone can address this issue because its a very unpleasant experience dealing with her and I always need to ship things with my job.

This post office was incredibly helpful to me this past week. I ordered Adam a Christmas gift off…read moreof etsy that was coming from overseas and I needed to sign for the package. I got a slip to send back saying that the post office can drop off the package without me being there. I remember filling out that slip but I can't remember what I did with it after filling it out (Probably because I took care of it at 4:30 in the morning when I woke up to go to the gym). I wasn't sure which post office the slip would have gone to if I indeed remembered to send it back and I wasn't sure which post office had my package. I called the Winton Rd. post office since I live closest to them but no one answered my calls and I let the phone ring for so long I was hung up on... 3 times. I then called the USPS hotline and using an automatic system I found out that this post office had my package. I called and someone answered right away which was fantastic. I spoke to David who found my package and said he could have it redelivered the next day. I decided I would come pick it up and David said it would be ready for me. I went to the post office which is easy to find but it is pushed back a little from the road. It is across the street from panorama plaza. I was happy on the inside because I am used to seeing the cramped post office eon Winton Rd. This was very spacious so you have room to breath and form a line. The person at the counter was very helpful and quickly found my package that was set aside fro me since I was coming to pick it up and I was out of there. Everyone at this location was so friendly and helpful and I am grateful for them. I will drive out of my way to come here and skip over Winton Rd. 1 week later, I still have no idea what I did with that slip... I am not sure I will ever remember.

Popped by this post office after doing some in and out downtown errands yesterday! WOW - this…read moreshould have a world record for smallest post office in all the land. During these COVID times, this is not the best. I essentially waited in the vestibule until there was no one else in the tiny waiting room. I imagine this location must get nutty during peak times, so I would try and drop by during the weekdays if at all possible, so as to not feel cramped. When it was time to send my package, the staff was unbelievably kind, efficient, and helpful. While I only had a two minute interaction (weigh, swipe, thank you, see ya!), it left an impression. Workers of these offices are not getting the props they deserve for being an essential business during this time and having to deal with people in and out at a consistent clip. This is a great and convenient location to send packages for holiday times, just make a plan to wear your mask and have everything ready to go prior to arriving, to save time and limit your exposure/exposure to the staff. Happy holiday gifting!

It is hard to review a post office since they are all pretty much the same. The location here is…read moreperfect being that it is close to a lot of the big buildings downtown. I think the location is the reason why it gets so much business. That being said, I am surprised anyone thought it was a good idea to open such a small office. It is tiny. There is room for a line of about 5 and then the line is out the door. Also, I have never seen more than 1 person working at a time so it can take a long time to get through that line. The area that every post office has to fill out paperwork or put stamps on your envelopes is also small which would be fine however the line for service is against it so if there is a line, you can't really use that work space Overall, I will continue to come to this location because it is so convenient to work. The facility is clean and the staff is nice but expect to wait in line in cramped spaces. If you want to meet a new friend, the line here may be a good place to donor since you are so close.

This is one of my favorite Post Office locations! Large parking lot with lots of lights, so you…read morefeel very safe at any time of the night. The lobby area is super convenient and customer friendly, open 24 hours a day, very clean and lots of counter top space to prepare packages to ship. There is a self service station that allows you to ship mail or packages any time day or night, with out the hassle of standing in line. You can also purchase stamps and shipping materials here. The window service area is open m-f 8:30-5 and on Saturdays 8:30-12. Great service and they always seem to have specialty stamps exspacilly during the holiday season.

Just up the road. Easy parking close to the building, and friendly, knowledgeable staff that…read moreprovide excellent service. This location is accessible throughout the day for package drop offs inside the building and easy drop off of letters outside. It's a well-maintained little building on the corner that's bright, clean, stocked, and never crowded. I worry that we might lose our little, country post office as I observe other small locations closing. I sure hope not, because I value our neighborhood post office, I use it regularly, and I am grateful to the staff that provide such great service!

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.

Poor hours with no after hours access to PO boxes. Staff…read moreare pretty friendly and helpful.

Went in to the post office into mail a package back to are sender at my cost. I waited for tape the…read morebox up until it was weighed and USPS would put a mailing label on it. Other carriers like Fed Ex and UPS will typically close the box up and tape it for you. was told by the clerk at the counter that I needed to tape my box shut. It was almost Closing time, and a Friday, wanted to get this package mailed so I asked if they could just tape it shut for me. I was told I needed to buy a roll of tape, they couldn't do it. I started to inquire why, and the man working at the counter next to ours, immediately jumps down my throat for asking them to tape my box up and ask f if they could do me a favor and just throw a piece of tape on there for me. Calling me entitled, throwing F bones at me, telling me to go to UPS then if they do that for me but they will not, it was nothing I had ever seen or understood his reaction. It was beyond u professional and when I called him out about his behavior or they way he was talking to me, he as proud of it. The customer at his counter was in shock- as well. He made sighs and his facial expression was like he was blown away with this man's behavior and words to me, and I was not even in this man's line or at his counter, I was talking with another clerk. The other customer was just as uncomfortable as I was and I met up with him in the parking lot after this scene took place and we both were in shock how this clerk went off on me. Even when I told the man I was going to report him- he proudly gave me his name- Adam- said he as the highest position there before manager and he has great reviews and I should check them out. No shame in his unprofessionalism and rudeness to customer making a simple request and who was about to pay for their package to be mailed with USPS.

Still a good location.. BUT DUE TO COVID.. only three people are allowed inside and there are…read moreusually lines out the door so be aware. If you want to save yourself a bit of grief go to the bigger one over by the Tops Plaza on Clinton. This location on Winton has drive up mailboxes so..

This well hidden location is one of my favorite post offices to frequent. I like its proximity to…read moremy job and can just run out on lunch. I know the lines will be much shorted than any of the other post offices I frequent. In the last year there was a staff change and the woman I dreaded dealing with is gone. She was replaced by a very sweet and bubbly younger woman. I finally mustered up the courage to ask about the other lady whom was always rude to patrons (Think- "NO SOUP FOR YOU!" type of personality). I was informed.... she was "Promoted"... ha! Well anyway... its certainly improved this place! Lastly, and the most important part..... they always have all the new stamps, but they go fast....since they are a smaller location, they don't receive as much stock. Get there fast!

Most people don't know about this location. It's not your average post office, this place is very…read moresmall. Just enough room inside for one teller, a few rows of old fashion mail boxes and a small area of envelopes available for purchase. Big plus there is hardly ever a line here, and they always have a wide variety of stamps! I love the location (near my home and work) I can avoid the large busy post offices. Limited hours: Monday-Friday 10:00 AM - 1:00 PM, 2:00 - 5:00 PM Saturday 10:00 AM - 12:00 PM Sunday Closed

I had to return an order to Amazon, didn't know why to expect... I had my printed label and box all…read moreready to go.. walked into the UPS store and was immediately greeted. I waited maybe a minute and a the nice gentleman scanned my package and explained I would get an email shortly. Super easy. I learned this store offers so many services, Shredding Printing Notary Mailbox delivery They even make lawn signs and big heads.

I use this location often. They are always courteous and pleasant. Yesterday Cliff took care of me…read moreyet again. He is always smiling and eager to assist. The atmosphere of the other employees was friendly too. It is convenient and so is the parking. Easy to get in and out. It's not a huge UPS so if you have to wait...be patient. Great customer service is not always speedy.