Cancel

    Open app

    Search

    US Post Office

    3.7 (3 reviews)
    Open 10:00 am - 10:00 pm

    US Post Office Photos

    Recommended Reviews - US Post Office

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Lea B.
    402
    568
    8516

    10 years ago

    Helpful 5
    Thanks 0
    Love this 17
    Oh no 0
    Photo of Kelly S.
    517
    1183
    10253

    10 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - US Post Office

    US Post Office - Priority Mail Medium Flat Rate Box cost $15.05 for 2-day delivery. It's been 2 weeks - stuck in Rochester still with 3 more shipments!

    US Post Office

    1.0(3 reviews)
    6.6 mi

    Went in the Howard Road branch today around 12:30 and was surprised at the very tall, slender…read moremiddle-aged gentleman's behavior. After he flat-out refused to send my letter to the Philippines with a tracking number, was slightly shocked at his sarcastic reaction! He seemed to become annoyed after me needing an answer to direct me on how to resolve this issue. He was responding with a certain negative mannerism, a mocking attitude & body language that gave me an uncomfortable feeling. So i decided to try the USPS on Cumberland Street Monday morning, because they know how to send a letter with tracking to the Philippines. I have done business with them before, and they know how to send a letter internationally with a tracking number. It cost me around $55 the last letter i sent to my fiancé. But still, I was very disappointed that someone who works in the Post Office can get away with acting like this. Everyone else I have ever dealt with at the Howard Road USPS was always very helpful and polite. Guess i had to pick someone who didn't know how to send a certified letter to the Philippines, and he became angry at me because not know what to do.

    The counter agents are generally great. However, the delivery people that work out of this office…read moreand the associated branches (ESPECIALLY THURSTON--THAT ENTIRE BRANCH SHOULD BE SHUTTERED OR GUTTED AND RE-STAFFED FROM THE TOP DOWN) are absolutely horrible with no sense of work ethic. They don't care where your mail ends up or if you have a problem. In the 5 years since we've lived-and owned a business in this delivery area--we have had THOUSANDS OF DOLLARS OF MERCHANDISE THAT'S BEEN MARKED "DELIVERED" by USPS tracking that never showed up. Sometimes we were actually HANDED ALL THE MAIL FOR THE DAY BY THE CARRIER ONLY TO CHECK ONLINE AND SEE THAT SOMETHING HAD BEEN MARKED "DELIVERED" that we DID NOT GET! Often, usually on Friday or Saturday, we will have a whole GROUP OF PACKAGES COME UP "DELIVERED" on their tracking system when we've actually received NO MAIL WHATSOEVER. Sometimes it will show up Monday or Tuesday. I think we happen to be at the end of the route, so if they're not finished when they want to be done, they just QUIT. We've had mail and packages left in the bushes, in the snow bank by the street and frequently have "package undeliverable" notices posted online when OTHER ITEMS WERE DELIVERED THE SAME DAY! We have complained at both Westgate and Thurston numerous times in the last 5 years. Westgate listens and placates us, Thurston blames us and acts like they're doing us a FAVOR by even getting off her stool to check to see if we have anything held for us there. It is IMPOSSIBLE TO REACH EITHER BRANCH BY PHONE. Totally absurd and absolutely repulsive customer service--even for the government.

    Photos
    US Post Office - Busy Saturday at the Post Office! (12:15) only 1 worker at the counter

    See all

    Busy Saturday at the Post Office! (12:15) only 1 worker at the counter

    US Post Office - postoffices - Updated May 2026

    Loading...
    Loading...
    Loading...