Best post office in town. By far. But I probably shouldn't tell you this. I like it that this…read morelocation is never busy... But honestly. The workers here are the friendliest postal employees I've ever met. The location is great - generally easy to get in and out of. The building is clean and relatively new. I go out of my way to come to this location because it is much less stressful. I might dare say it's enjoyable!

The postal clerks here are the best! The building is clean…read morewith a large parking lot. I am here 3-4 times a week and have never had an issue. Highly recommend this post office!

Fast courteous service. Helpful staff, especially Randy. All the boxes I needed were well displayed…read moreand organized in the lobby.

I just wanted to say I had a package delivered and I went to the wrong house but the mail delivery…read moreperson helped me get my package back and he is a lifesaver for it

Great location on Latta rd, near Wegmans. Easy to access with a large parking lot. I went in at…read morelunchtime and there was a line but it moves fast with multiple windows open. Nice selection of cards, boxes and other packing materials. Pricing services are clear and listed on oversized boards. I needed to send some paperwork with a express and signature required. The friendly staff helped me and even suggested a more affordable option. Very nice convenient post office.

Nice post office near the Latta Road Wegmans, making it very convenient! It's bright and big!…read moreEmployees are always willing to help me figure out exactly what I need, lots of options for letters and packages!

Convenient location, easy to access, park and leave. This location never seems to be crazy busy…read morefor me... staff has always been helpful and friendly when I need them. Not my normal go to post office but I great alternative when I'm in the area.

Often a very busy location. Long lines and always out of the special "themed" stamps. If you…read morehappen to catch a small window of time where there is little to no line, the ladies working behind the counter can be so sweet! If you come during closed hours you can still enter the main door to drop mail in the mail slot, AND purchase stamps from a machine.

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.

If you're ever traveling through the Rochester area and have Postal needs, this is your place to…read morestop. The whole team is great! I would ask for Ashlee specifically as she seems to have that place in the palm of her hand. Pleasingly, I have had great experiences with all the staff there. Thank you for the help during our move!

Horrible service Mail carriers don't deliver package…read more Never answer the phone Fed up More problems Should be closed

Arrived at 4:57 to drop off a package that already had a shipping label on it…read more The main door was already locked by then. If you close at 5:00 PM, one should still be able to get in at 4:57 PM: If you don't want people coming in at that time, change your hours.

This is the closest post office to my home and where all of my packages go when I am not home to…read moresign for them. I try and avoid government buildings as much as possible because they are generally a headache, but coming to this post office is a breeze and sometimes you just need some stamps, ya know? Yes they are sometimes short on staff, but always apologetic about it and happy to help once they become available. I love the convenience in parking of this location and the nice card selection that they have. The employees are kind, and, while lines get long at busy times, that is going to be at any location in town really. Support some local Beechwood bizzes while you're in the neighborhood and make a stop over to this USPS location!

Worst customer service. Cheryl is the worst. She was getting visibly annoyed with me because she…read morecouldn't find my package amongst the 4 that were sitting on the shelf. It literally ended up being right in front of her but because she had the patience of a flea, and couldn't be bothered to actually read the labels.. she would throw her hands up say "I don't know what you want me to tell you".. Cheryl, take a deep breath. I want you to read the labels and not be rude. Considering my package was right in front of your face. Not even a "oh my bad" from Ms Cheryl.. stay awayyy from this location.

Every time I have to go to UPS, I'm treated very kindly and they take care of everything with a…read moresmile on their face. I usually only go to UPS If I am returning something from Amazon. You can tell the people behind the counter have done many returns before because they know exactly what they're doing. All I have to do is hand them the envelope and the return label and they're done within minutes . I go during the right time of the day which is about 10am, So there are no long lines and i don't have to wait. Thank you UPS for making my day easier.