I came here to print out a few things. The employee was super pleasant and helpful. This isn't…read morethe largest FedEx place I've been to, but it did seem to have all the services you may need there. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I think in one way or another you need to use FedEx for either business or personal reasons. They…read morepretty much get the job done.. But...sometimes this is the place where some retailers want you to use as your spot to return merchandise. Like UPS Store for Amazon and the like. Now I had to come here to do a return as the company uses "Happy Returns" This is a long and narrow store, they have a few self serve kiosks for printing/copying and the like. A few people were in here to ship things and ask questions. So since I really was not sure where to stand, I stood behind a customer and someone asked "can I help you?" I told her I needed to do a return and I showed her the QR Code and it did not work, tried it again no go, even typed it in and she even logged out of the system. Finally she asks someone is there an issue with Happy Returns and they said yes. So guess what I have to come back, with the package and my QRcode from my email on my phone. My only other option for a return was Staples and dear reader I live in the city. If I'm going out that way I had best have other things to do in Henrietta. I'll have to come back to do the return and it's in a convenient spot in the strip mall of 12 Corners and if I want a piece of pizza at Joe Brooklyn or Starbucks or a Bagelland bagel Staff is helpful enough but they just seem kind of annoyed it is what it is. I'll be back but I'm gonna call first to make sure the system works for the return. They have a shared parking lot

Went in today to mail a certified letter with tracking to the Philippines. Had a very long wait in…read moreline as a customer in front of me was having some issue sending delaying the line for up to 20 minutes, the girl trying to help her was totally "hung up," obviously appearing like she did not want to be working at all that day. But could tell she was at least trying her best. Also was able to observe two customers arguing, ready to get into a fist fight, so at least I had a little entertainment to help ease me the extra-long wait! But i have to admit that the long wait was becoming unacceptable. So, I needed to text my supervisor explaining the situation, and why it was taking me so long. Even snapped a picture so my boss could see the fiasco happening before my very eyes! Until finally, a very professional woman in her 30s came to help me. I appreciated how very observant she was and noticed the way i was looking, needing to be helped. Besides her attractiveness, what impressed me the most was her professionalism, knowing exactly how to send my important court documents with a raised seal to my fiancé in the Philippines. I immediately could see she was a very competent postal employee who understood her job. I was very saddened by the experience I had at the Howard Road, Rochester, NY, Post Office last Saturday, February 14th, as the gentleman Postal Clerk adamantly refused to send my certified mail to the Philippines, making it seem like all the US Post offices do not send certified mail to the Philippines! Told me to check in very annoyed way to check out UPS, so went to them and wanted $250 to send. So funny!! So, I went to Upper Falls Post Office, and it cost me $49.75. After so much pain, struggle and frustration trying to mail a certified letter with tracking (gets delivered in 10 days besides), i didnt mind spending an extra $30 just for the peace of mind. I like knowing my important documents won't take 5 weeks to get to the Philippines and possibly get lost in the mail in some foreign post office..

Bit of a wait, but I was able to easily pick up my package from a missed delivery AND I finally got…read moremy hands on the 2022 African Daisy Global stamps (before the price hike later this month!) (I did buy them out of sheets so if you are also looking for this stamp in Rochester, I do apologize)! The building is beautiful, too.

Poor service and incompetent. We paid and received confirmation and key for a box while away. They…read morecontinued to deliver and completely stuff our mailbox. there is no acknowledgement of lack of competency and failures. Just a ton of shifting the blame and crap excuses. And it's impossible to get a refund for the box, even though they did not do what they were supposed to do. They get ZERO stars since they did not do the job.

They were super helpful and nice. O ordered a Rent the Runway dress that needed to be returned. I…read moreaccidntily put the UPS package in a mailbox. They were able tp retreive the package for me and allow my father to pick up that package and take it to UPS. Saved me a $50 late fee!

Well folks, I guess FedEx is getting back in shape. They delivered my package right to my door…read more There had been some problems with a few of the companies many of us make purchases at. And I may add I started a petition regarding a few of them to get their act together. 5 stars for FedEx this time.

I have signed up for text alerts, included delivery instructions on the website and placed a…read moregigantic note on my door asking FedEx to please bring all packages to my back deck. They are the only delivery service that insists on leaving packages in my front step - barely - two I found on the front sidewalk. I have had 5 packages stolen off my front step since September and every one was a FedEx package. Guess how many packages I've had stolen from my back deck in 27 years of living here? That's right zero. I have filed claims and apparently even though they are a shipping company no package is their responsibility. Their incompetence is infuriating.

This is one of my favorite Post Office locations! Large parking lot with lots of lights, so you…read morefeel very safe at any time of the night. The lobby area is super convenient and customer friendly, open 24 hours a day, very clean and lots of counter top space to prepare packages to ship. There is a self service station that allows you to ship mail or packages any time day or night, with out the hassle of standing in line. You can also purchase stamps and shipping materials here. The window service area is open m-f 8:30-5 and on Saturdays 8:30-12. Great service and they always seem to have specialty stamps exspacilly during the holiday season.

Just up the road. Easy parking close to the building, and friendly, knowledgeable staff that…read moreprovide excellent service. This location is accessible throughout the day for package drop offs inside the building and easy drop off of letters outside. It's a well-maintained little building on the corner that's bright, clean, stocked, and never crowded. I worry that we might lose our little, country post office as I observe other small locations closing. I sure hope not, because I value our neighborhood post office, I use it regularly, and I am grateful to the staff that provide such great service!

Fast courteous service. Helpful staff, especially Randy. All the boxes I needed were well displayed…read moreand organized in the lobby.

I just wanted to say I had a package delivered and I went to the wrong house but the mail delivery…read moreperson helped me get my package back and he is a lifesaver for it

Today I received an order from Amazon. 2 of the 3 pieces were as ordered, but the third was way off…read morebase. And I wanted to return it ASAP. So I looked up my order, printed a label and searched for a shipping terminal. UPS came up right away and wasn't far from my house. So I packed the product, and went there. The hours are now 3 to 6, and I was early. At 3 a young man came out, opened up and 5 of us went in. The young man took my package, sealed it, taped the label, asked if I wanted a receipt, I did, he printed it, I was done. In and out in 5 minutes. Now that's quality service. :)

I ordered a package to be delivered, and the estimated delivery time was 9 pm. Now I work 7-3 and…read moream not in a area where I feel comfortable to leave my package. I was under the imoression that I would be home in time to receive this package, but they attempted delivery at 2:30pm. I had been tracking the package all day and was never given a indication that it would be delivered any earlier than 9 pm. I was told via customer service that they would to same day but the store said I wouldn't be able to do anything but hope they deliver it after 3 the next day or go pick it up after work. I feel that I wasn't helped at all and I'm the one being inconvenienced due to lack of information on UPS end.