Alex responded quickly and was prompt with the appointment we made. He explained what he was…read morelooking for and showed me what he found was wrong. I highly recommend Alex for any appliance repairs you need.

From the owner: Whether it’s a leaky dishwasher or your clothes taking forever to dry, cleaning your dryer vent, or…read moregetting a refrigerator to the proper temperature we take care of everything!

I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

Horrible customer service. They came out to fix my brand new fridge and after an hour and a half…read more they ordered wrong part. Randy yelled at me and told me it was my fault for getting a fridge at a big box store. He said he would order part and after 8 weeks, several phone calls and messages they have not returned our calls. Haven't had ice or water in over 3 months. Very unprofessional and rued.

I requested Lockwood to fix our dishwasher in February 2025. The repairman talked down to us and…read moremade us feel stupid. He didn't fix the problem. We then contacted REGISTER APPLIANCE WHO CORRECTLY DIAGNOSED and fixed it. We used Lockwood twice in 2021 and 2023 and they were ok, but it seems things have changed. I will use register Appliance Service in the future. See my Yelp review of them.

Today, Jose R came to my house to fix my refrigerator problem. He is so professional and skillful…read more After diagnosis the issue, he makes my refrigerator works again so efficiently! He makes the Registered appliance deserving the best company in town for appliance repairing. Thanks Andrew to send him so promptly to fix my refrigerator problem! I would give my strong recommendations to everyone one!

This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

Mr. Appliance did a great job fixing our dishwasher. Carlos was super helpful, efficient, and…read moreskilled. After the problem was diagnosed, they got the part in a day or two and I scheduled the repair the next week when it was convenient for me. There can be a delay in them answering the phones, but it's because they get busy. If you keep trying, they pick up and you can talk to a person! The repair person does schedule 'I'm on the way' texts perhaps when they're not quite on the way. But a great repair person like Carlos who is respectful of property, dedicated to his job and does excellent work more than makes up for it. The dishwasher works better than it did before, surely because Carlos did more than put in the new pump, but did necessary cleaning. It took me awhile to write this review, but every time I use the dishwasher I say 'that broken pump is the best thing that could have happened; it works better than before.' We were lucky to get Carlos and Mr. Appliance

When my stove went on the fritz, Charlotte Appliance recommended Mr Appliance for fixing Frigidaire…read moreinduction ranges. (Frigidaire sent me to a company that didn't have enough induction experience. In Syracuse.) I left a message Saturday, and Mr Appliance never called back during the week. So I called another place that was able to come next-day. No idea if Mr Appliance does good work IF you can get through to them, but you really have to call potential customers back.

Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He…read morewas awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance.

Excellent sales and installation services! The entire process was super easy and efficient.read more