This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

from Buffalo - Great experience. Sam was capable and knowledgeable and he fixed my Whirlpool…read morewasher quickly (even though parts needed to be ordered they came in the next day and Sam came back and completed the job). I have absolute confidence in Sam and Register Appliance Services. Bravo and thank you!

Two other repair companies failed to repair my brand new 1yr old oven. Randy diagnosed the problem…read morein less than 5 minutes. The faulty part was replaced and my oven is finally working properly. I would also like to thank the woman who called from the company ( I'm sorry I don't know your name ) who listened to me and acted as my advocate. You are both awesome!! Thank you Virginia

Horrible customer service. They came out to fix my brand new fridge and after an hour and a half…read more they ordered wrong part. Randy yelled at me and told me it was my fault for getting a fridge at a big box store. He said he would order part and after 8 weeks, several phone calls and messages they have not returned our calls. Haven't had ice or water in over 3 months. Very unprofessional and rued.

I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

Alex responded quickly and was prompt with the appointment we made. He explained what he was…read morelooking for and showed me what he found was wrong. I highly recommend Alex for any appliance repairs you need.

From the owner: Whether it’s a leaky dishwasher or your clothes taking forever to dry, cleaning your dryer vent, or…read moregetting a refrigerator to the proper temperature we take care of everything!

When my stove went on the fritz, Charlotte Appliance recommended Mr Appliance for fixing Frigidaire…read moreinduction ranges. (Frigidaire sent me to a company that didn't have enough induction experience. In Syracuse.) I left a message Saturday, and Mr Appliance never called back during the week. So I called another place that was able to come next-day. No idea if Mr Appliance does good work IF you can get through to them, but you really have to call potential customers back.

My oven stopped working Thanksgiving day. I called Mr Appliance Friday morning they were here in a…read morevery timely manner. Diagnosed the problem but couldn't fix right away as they didn't have the part and it would probably take a week to get here. They called the next day and said that they had found the part locally could they come back the next day to fix it. I was very happy as I was baking for Christmas. The service person went out of his way to be helpful to me. I highly recommend this company.

Used them several times . They fixed the problem with my washer and also a refrigerator…read more at a reasonable Price ..

Rochester Appliance bent over backwards for me when I needed to replace a dishwasher that was…read moreincredibly difficult to find. Not only did they find one, but they applied a common sense rebate to it that no other appliance store in town or online would do. also they hung onto my dishwasher and delivered it when it was convenient for my family. I haven't seen actual customer service to this level in a decade at least. Big thanks to everyone at Rochester appliance!

A few days ago I had service call for my dryer. A man named travell showed up and immediately…read morethings didn't look right. In the end there were three cop cars pictures and statements taken due to a boxing match in my entryway​ and kitchen. See the picture? I'm defending myself and my own home. It started when he tracked in snow three times for forgetting various items and when I noted the water Trail he snapped and said " you ain't tell me to put them on " I declined to pay credit card and said I will call the company and pay it myself and I'll be sure to mention your attitude. He purposely scuffed his boots all the way down my wood floor to spite me and the brawl was on .This is not the same County Wide this is different and I've seen it in the other reviews. Do not use this company

My washing machine starting making an awful noise one day, only during the rinse/spin cycle. I…read morecalled to make an appointment and got in as quickly as my schedule allowed. They asked a few questions over the phone to get a basic idea of the problem(s). I wasn't entirely pleased at the cost of just the service call (~$100) but realized that it takes into account the knowledge of the tech and the rising costs of everything. The gentleman called to let me know he'd be at my home in about 20 minutes, and was early into my two-hour block of time. Thankfully the issue was able to be fixed on the spot and the tech had all the parts needed. The final price was very reasonable and I will gladly call this company again if needed.

We can't say enough good about Matt and Nomad Appliances ! Our year old dishwasher wouldn't drain…read more We called and left a message. Matt called back and set up an appointment. He showed up on time, expertly and diagnosed the problem. A part had to be ordered from out of town, but it would be here in a day. The part was received on time and Matt came to install it as scheduled. The dishwasher now works like New! We found Matt to be very honest, knowledgeable and quite reasonable. Our broken dishwasher has led us to a wonderful repairman! Thank You !

Matt was great. Friendly and up front with potential cost. Completed job quickly and within…read moreoriginal quote. Would use him again without hesitation.

Whirlpool directed me to Appliance Tec to service my 18 month old washing machine. I was able to…read moreschedule an appointment for the next day. The tech was on time, professional, and very pleasant. After explaining that my problem was so common that they often ran out of the needed part, and it may be more than a week before they could get one. I explained that would not work because I was going out of town. He got on the phone and was able to secure the needed part. Came back within in hour and fixed my machine. Devaughn went over and above for customer service. I highly recommend this company.

We have a new all-in-one washer/dryer that was leaking soon after delivery (or the leak was…read morenoticed). Too late to return so GE set up a repair call under warranty with Appliance Tec. I sent specific information on the machine and the problem. This is a newer model machine as well. The first tech that was sent over told me that he didn't work on these machines and kind of stood around and then gave up. This was not impressive. However, a different tech came the following day (Andres). And, he was able to take the machine apart and find the origin of the leak. The replacement parts were ordered. And, I was happy to see Andres a few weeks later with the replacement parts. He showed us the problem (a hole and crack in the detergent dispenser ... On a new machine) and replaced it in about an hour and a half. We were the 10th appointment of the day according to the appointment tracker. And he was still efficient and polite. So, while it was a rough start. I'm happy to say it got better!