Based on my description when I phoned in, Brent came ready with the exact part to fix my oven. He was awesome and walked me through everything he was doing with the repair. The whole thing took less than 30 minutes, and the price was much less than I anticipated. In fact, their service call rate is quite a bit lower than any of their competitors I contacted. Next time I need an appliance repaired, I'm just calling Rochester Appliance. read more

great service and knowledgeable about the appliance. gave me a few options on how to fix the problem.

Dated review but from about a month ago, washer was acting up and not working right, after searching for repairmen I settled on Rochester Appliance. Spoke with both Rebecca and Holden by phone for scheduling and worked with the tech Trevor, for repair work. Trevor made several trips, and for (I think around $300.00) the washer was back up and running. Took less than a week for a new computer board but everything was explained to me well. Am relieved to have it back up and running since it's only a few years old (new from box store). Will definitely be using them in the future for any appliance repairs. Thanks for help :) read more

Used them several times . They fixed the problem with my washer and also a refrigerator at a reasonable Price .. read more

Excellent sales and installation services! The entire process was super easy and efficient.

I would recommend Rochester appliance. I was so happy with my shopping experience and my installation. After reading lots of good reviews, I decided to give them a try. First off they know their stuff. I was able to ask lots of questions and really feel comfortable with my decision. Their pricing was very competitive. I ended up buying a refrigerator stove and microwave.. Everything was brought to my home in the box and unboxed there. They checked everything over to make sure that everything worked and that there was no damage. Installation went smoothly, and all questions were answered. They even go so far as to register the appliances for you. I would definitely recommend. read more

Rochester Appliance - Appliances & Repair Near Me - Rochester, New York

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Good experience. Having an appliance break sucks because it interrupts your life, and you know it's also going to be expensive. However, roc appliance got me a great deal on a scratch-n-dent, delivered and installed it promptly and professionally. I'm grateful that everything went so smoothly, and I'd definitely buy here again. read more

Good communication. Very good, efficient technician Thank you! Friendly service Repair handled quickly read more

Thanks for the Great service . We had a gas stove were the oven did not work and Rochester Appliance came out to replace a part . Total cost was under $250 . I would call anyone else . read more

The people I spoke to over the phone were very helpful. And Brent who came to fix the dishwasher was very personable, friendly, and helpful! Turns out not all was lost and our dishwasher is fixed. While I hope I don't have appliance issues, I'll definitely call them again if anything happens. read more

On time. Courteous. Explained everything. Fixed the problem. Didn't try to sell anything unnecessary.

On time. Good communication. Polite. Gave me all my options. Completed repair in a timely concise manner. Cleaned up afterwards. Fair price. Would highly recommend their service and use them again if needed. read more

Independently owned appliance store. I called after reading hours of reviews posted a big box stores. Someone in a position of leadership picked up the phone. I told them exactly what I wanted (on Thursday afternoon) and by Monday I had a brand new dishwasher installed, the old one removed and the entire process was extremely easy. I would definitely recommend Rochester appliance. read more

The entire experience from sales floor to installation was quick, seamless, and professional.

Yesterday, my family and I had a disappointing experience at this appliance store. From the moment we walked in, the person at the customer service desk made no effort to interact with us or offer the tiniest bit of assistance. We weren't greeted, not asked if we needed help, or suggested any options based on what I was there to buy. "I could order something. We don't keep that product in the store." That would be ok, but there was no suggestion to look through a catalogue. On our way out, we saw exactly what we wanted on the floor. It was a return, but there was no way that I would buy anything there. I guess because it was only a mini fridge that I didn't warrant his time. He doesn't know that we will be looking for Wolf, Viking, or Sub Zero products in the next year. I wouldn't buy a drink of water from them after walking through a desert for 5 days. Inexcusable. I don't believe the rating, if that person demonstrates the company's commitment to customer service. A rating of 1 star is most appropriate. read more

The staff at Rochester Appliance made it easy to set up an appointment within a few days of our request for service. John, the technician, was able to diagnose the issue quickly and completed the work with a professional manner. We have used their service in the past and will contact them again in the future. read more

John was quick efficient frendly with good advice. The service cost was very reasonable

They were very professional and took the time to explain the ins and outs of the appliances they installed. We got our new stove and fridge through them and were happy customers both times! read more

that's first time we use Rochester applianc . it's very good experience and I recommend them

We have always relied on quality appliances from here. The used ones were backed up with warranty. Now they provide only new but offer discounted scratch and dent products. We trust their products. read more

My parents had a horrible experience. Their stove came with a cracked door and a few weeks later another one came and that one was dented so now almost a month later and no new stove. They went to your store and dealt with a Jon who was very rude to them. They have no timeline on a new stove and won't even consider doing a refund for a damaged product. They have gone to you all in the past and never had a bad experience until now. read more

Our builtin microwave's door latch broke and couldn't open the door. First started looking for a new microwave, but since Covid most microwaves are back ordered for months. Called Rochester Appliance & told them the issue, they suggested sending a technician out to diagnose the problem. Trevor their technician diagnosed the issue and ordered the parts with in a day. Within 2 days our microwave was fixed. Trevor was knowledgable, professional and on time. The team at Rochester Appliance are all professionals & helpful. Next time in the market for any appliance will contact them first. I highly recommend them. read more

I am very happy with Rochester Appliance. They sold us four items for our kitchen. They were easy to get a hold of and help with any questions we had. I love that the delivery team is from the actual store and not contracted out. The price of delivery/install was better than others. Also the price of our items were matched to big box stores/or cheaper. Glad we gave them our business. read more

This wasn't my first purchase from Rochester Appliance and it won't be my last! Their prices are better than the Big Box stores and availability is quicker! I received professional service when making my purchases and with deliver and installation. I love my Speed Queen Dryer and Bosch Dishwasher read more

We were having trouble with our freezer not working. We consulted Yelp and found Rochester Appliance was highly rated. They were very professional and prompt diagnosing a circuit board was at fault. The board was ordered by John the tech before leaving our house. Two days later he was back to install it. Luckily our daughter had space in her freezer for our food while ours was down. read more

Had a great experience with this store. I bought a couple Bosch appliances and they were able to give a discount and stored the appliances when they arrived at the store for free for several months because my kitchen remodel was delayed (surprise, surprise). Also was able to get a replacement part for my Samsung dryer that they had in stock!! Everyone else was out! read more

New home owner, devastated when washer didn't work on second load! Had bad experience with a company I won't name and finally booked with Rochester Appliance. They book out far in advance, and it was worth the wait. Technician was quick and diagnosed problem. Was willing to work with my warranty company which is a huge plus. Professional and courteous service. Affordable too! read more

Everything about this company screams customer service . So happy and pleased to be a customer and highly recommend them. Now a days as the steady decline of good customer service seems to be the trend im happy to say they look to break that trend and go above and beyond to help the customer and ensure an amazing experience read more

Rochester Appliance went to bat for me with a manufacturer and got me a replacement freezer when the manufacturer was giving me the run around. Kudos to John Stowell. read more

Super disappointed with the outrageous bill for a five minute job. I know we're all working for a living, but I most definitely WILL NOT use Rochester Appliance again. Jim reattached a hose and it cost me $140. He was in my house for five minutes And came at the end of the time window he quoted me yesterday because he'd already be in the neighborhood. Therefore, he drove a Few miles to my home, worked for five minutes, added no additional parts to my washer and charged me the cost for INSTALLING A PART. NEVER EVER AGAIN!! read more

Who likes appliance shopping? I do not! Went to three big box stores and after much frustration tried here. WOW! Great selection and fabulous service. But the pricing!!! Was HUNDREDS of dollars less than the big box stores - for the dishwasher - AND the delivery and installation was HALF THE PRICE! Big box stores we had a wait of 1-2 weeks. We got our dishwasher in TWO DAYS! And the installers had a little trouble and didn't charge extra and were so great. If you want to go to the big box stores to compare prices, go right ahead. But Rochester Appliance will be my only store for appliances now. Shop local! They try harder! read more

I bought a very nice gas stove at Rochester Appliance a couple of weeks ago. I was thrilled with their prices, selection and great sales staff as well as the reviews I read about them. The stove was installed on August 14th. After the stove was installed the installer and I both smelled gas. Installer did not have meter to check for a gas leak but assured me that all was fine, it was just the new smell. The installer went out to his truck to leave and I told my husband to call him right back because I smell gas. The installer came back and again assured me it was fine. 20 minutes later I called the service department at the store and I wanted to have the stove checked for a gas leak. They told me no one was available and I would have to wait from that day, Friday till Monday. I immediately told them it was a safety issue and they told me to shut the gas off and not to use it till Monday. I told them that was not acceptable. Then a service man was out in the area and he came about an hour or so later. Again no meter and told me it was just the smell of a new stove. I went for another week smelling the gas but my husband did not believe me. Our son came this past Sunday and he told me the house wrecked of gas. We immediately shut the gas off at the tank and I called the store and left a message,since they were closed. Monday morning came and no call from the store. I called and spoke to John the manager. He at first told me they did not have enough service men to come out and if there was an issue with the stove I should call GE appliance for service. I told him it was not as issue with the stove but an installation problem and that the installers should never install a gas appliance without a meter to check for leaks. John then agreed to send a tech from the store This time this man brought a gas meter and guess what, there was gas leaking from both ends of the gas supply that the installers had hooked it up to. We had asked if we needed to replace the old one but the first installers said it looked fine. The new repair man put a new supply on the stove and then checked it a couple of times to prove there was no leak. It did take him at least twice to make sure there was no gas leak since the gas meter alarm would still go off. I am very thankful that my family did not sustain any injury from this incident. I had 3 grandchildren staying the night the night before we really knew that the gas leak was for real. I also checked my propane tank after installation that day and again the day we shut off the tank and I know that we had gone thru 8 gallons of propane in about 10 days. I WOULD NEVER AGAIN TRUST ANYONE TO INSTALL A GAS APPLIANCE WITHOUT A GAS METER. THIS WAS RECKLESS AND COULD OF BLOWN OUR HOUSE UP OR CAUSED A WRONGFUL DEATH. read more

I ordered a washer and dryer from home depot and there first available delivery was 2 weeks out. I have 5 dogs and going without a washer and dryer for several weeks is extremely difficult. About a week after my order I received a phone call that my shipment was delayed another week. Totally unacceptable. I called and cancelled my order and googled local appliance stores. I believe I spoke with a man named Steve and he was amazing. Ordered everything I needed right over the phone and I got my washer and dryer a few days later. That's a few days earlier than my original delivery date. They were wonderful and quick installing also! Highly recommend!! read more

Oh no! I didn't pull my bad review -which was immediately corrected! I am THRILLED WITH ROCHESTER APPLIANCE & ETHICS! My rental property is top shelf & new equipment from box stores is cheaply made and does not last. Roc Ap is my go-to. NEVER AGAIN FROM ARTIC WHOLESALE after a cockroach unfurled, coming to life while my tenant cooked dinner! Artic will take in anything -even from cockroach infested buildings- to turn a profit. Learn from my mistake: Rochester Appliance is both selective and very thorough in steam and other sanitation practices. Beware of Artic, with its large warehouses, where cockroaches thrive on grease and dirt. I trust (and can see for myself) the work and showroom area of Rochester Appliance. They know the formula for success and sanitation is KEY! Double yucks on Artic Wholesalers! I will not buy even a new appliance from their building. read more

We bought a used washer and dryer set almost a year ago. It has worked great. I went to use it and the washer wasn't working right. I called, and they stood up to their 1 year warranty!! It was awesome. They got me booked with an appointment within 3 days....because I called late Friday so they came Monday! The technician was able to fix it within 5 minutes. Just a simple hood latch. It was nice having someone come to fix an issue and have it actually fixed! We will continue to recommend to friends and family! read more

We were looking to move 2 washer/dryer units between 3 houses, a week before the holiday with little notice. I had called multiple moving companies and was told outrageous prices and that the companies couldn't get to it at such short notice. To say I was near tears is an understatement. I had used Rochester Appliance in the past to fix a stove and they were extremely helpful, so I figured I would call to see if they had the bolts for moving the front loader, and if they could recommend a moving company. Rebecca answered and gave me a Christmas miracle, she said they could get the bolts in the next day and they could move/hookup the units for me on the day of my choosing at a fraction of the price the moving companies wanted to charge. Did I also mention, the aforementioned moving companies said they couldn't connect/disconnect the units, but this was included with Rochester Appliance? Ricki and Jake called me the morning of to schedule the time, and their original time didn't fit with my schedule, so I asked if they could push it back a bit. They were extremely accommodating and showed up at my preferred time. They were top notch professional employees; not only were they polite but they ensured their feet were wiped before walking on my white carpets (a huge + in my book!). They unscrewed doors, and moved the washer and dryers out so I could take pictures before moving them to their final resting place. They also helped fix a dryer vent that wasn't originally hooked up correctly, in addition to running all of the machines after hook up to ensure they were set up correctly. I deal with a lot of contractors, as we own a few properties and are always doing renovations, and these are by far the best contractors I have ever worked with. I would highly recommend them, in fact I already have recommended them to my family and friends. Rebecca, Ricki, Jake, and Rochester Appliance team, you guys are the best, and I really appreciate all of your help! read more

My dishwasher recently died so I needed to buy a new one. Many places were out of them and couldn't get one in for weeks or even a month or longer. I called Rochester Appliance and spoke with a helpful person named Jon, who informed me they had a nice selection in stock. I stopped in and found one for a great price. Although other places had a long wait to have a dishwasher installed, they were able to have someone deliver it in a few days. The installers were also very pleasant to deal with. Unfortunately, due to a problem from the previous install from a different company, the dishwasher I bought wouldn't work. Not to worry though, because the installers called Jon (who I found out is the manager) and arranged for a different one to be purchased in its place. Jon went above and beyond to make sure everything was handled as smoothly as possible, even with the hiccup we encountered, which again was no fault of Rochester Appliance. From my first impression when I talked to Jon on the phone to the completion of the delivery and install, I felt confident in choosing Rochester Appliance. Unfortunately that was not the experience I had with most other places when calling or coming in. I will gladly use them again in the future, and have already recommended them to family and friends. Good customer service can be hard to find these days, so it was a refreshing experience. read more

Very happy with both our purchases from Rochester Appliance. Purchased a used refrigerator for a rental property. The delivery was done within the estimated time and the tenants were happy. Purchased a new gas range and I had the same positive experience. Delivery guys called ahead, showed up on time and were extremely polite and professional. The sales staff were great and met the price of another store in the area. They also helped arrange the delivery of the new stove and then the delivery of our electric range to our rental property. read more

I like to try to keep my business local so i called Rochester Appliance and explained that i had a propane dryer and needed too convert it to natural gas, they said they had what i needed, i drove down the following morning before work to pick the part up. Unsure of the process I called at 5:40 pm to call to ask a quote to swap out what was needed, but anyone who could quote that had already went home for the day, and that they opened at 9am but they person could help wouldn't be there until later. I took my ambitions found the model closets to mine online and went through the process of changing the part out. I was not sold all the parts needed so not only do i have a disassembled dryer they don't have the part in stock i need. I am going out of town for a wedding, so leaving my dryer in pieces for the weekend and going to the laundry matte to do clothes is less the ideal, all because i assumed that going local would be a better resource then online. I ordered the part i needed online for half the cost of what Rochester Appliance charges, and wish i would have went online from the start, not only would it have saved me time and money, It would have been done right the first time. read more

Great job, service was complete as promised both for cost and time. Service person was extremely polite and professional. Definitely would recommend for service. read more