Unfortunately, I did not have a good experience with this company at the Winton location.
I dropped off my vacuum to be fixed and when I sent a family member to pick it up, it was not there. The employee told them that it was used as a trade-in, etc...I have no idea what he was talking about. I called that location many times over the next few weeks and spoke to this same employee who told me my vacuum was being fixed at another location, then that he was looking for it, etc...instead of being honest with me about what happened to my vacuum. I thought this employee was the manager/owner and I was not not sure how to proceed.
I decided to stop in the shop one last time and that is when I met Todd, the actual manager/owner. I wish I had known about him before that day. I explained what happened and he was very confused. This had never happened before he told me. I even showed him my drop off slip. The vacuum was nowhere to be found.
The employee was there that day and did not admit that he made a mistake and that he had misled me multiple times. Instead, he just kept telling us what a terrible vacuum brand this was. My vacuum was not old or terrible. In fact, it was still under warranty.
Todd eventually called me and left a message wanting to know what date my family member was in the shop so he could check the cameras?!! I called him back the next day and left a message. However, no response. To this day, no one has responded.
Never have I had such poor customer service. Instead of working with me and apologizing for losing or reselling my vacuum, they ignored the problem.
So, no. I don't recommend using Supervacuum on Winton Road. read more