Whirlpool directed me to Appliance Tec to service my 18 month old washing machine. I was able to schedule an appointment for the next day. The tech was on time, professional, and very pleasant. After explaining that my problem was so common that they often ran out of the needed part, and it may be more than a week before they could get one. I explained that would not work because I was going out of town. He got on the phone and was able to secure the needed part. Came back within in hour and fixed my machine. Devaughn went over and above for customer service. I highly recommend this company. read more

We have a new all-in-one washer/dryer that was leaking soon after delivery (or the leak was noticed). Too late to return so GE set up a repair call under warranty with Appliance Tec. I sent specific information on the machine and the problem. This is a newer model machine as well. The first tech that was sent over told me that he didn't work on these machines and kind of stood around and then gave up. This was not impressive. However, a different tech came the following day (Andres). And, he was able to take the machine apart and find the origin of the leak. The replacement parts were ordered. And, I was happy to see Andres a few weeks later with the replacement parts. He showed us the problem (a hole and crack in the detergent dispenser ... On a new machine) and replaced it in about an hour and a half. We were the 10th appointment of the day according to the appointment tracker. And he was still efficient and polite. So, while it was a rough start. I'm happy to say it got better! read more

So my Freezer after the repair was frosting up (this is a frost free unit). Dave from Appliance Tec quickly diagnosed the issue and corrected it (Frozen evap drain line). I wasn't charged for the call as a courtesy because they made warranty repairs earlier in the month. Highly recommend this repair shop. read more

We used appliance tech to repair our maytag dishwasher. The Appliance tech employee was customer friendly. He replaced our control panel board at a cost of $380. There is $119 service charge fee. They provided a one-year warranty on parts. I recommend using appliance tech on future repairs for kitchen appliances. . read more

After 4 tries from an independent repairman and a month with a leaking dishwasher, the Appliance Tec tech came in, diagnosed the actual problem in two minutes and fixed it the next day. I can't say enough good things about them. read more

We needed both a portable dishwasher and a washing machine repaired. I was able to schedule online although the website proceeded to book after I entered the first appliance. I received a prompt confirmation email with a phone number and was able to call and identify we sought two repairs. The fee to diagnose two appliances was the same as for one. James called before arriving. He clearly was very experienced as he identified very quickly the problem with each. The dishwasher had a clogged hose causing a stuck valve. He diligently worked 30 minutes to clear the clog (hard to get to per hose design) and he noted a new hose and labor would be around $300. He creatively cleared the hose for $30 labor and we are back into dishwashing. He moved on to the washing machine and per our description it would not spin out any more - quickly diagnosed worn out bearings (we were guessing electrical), showed me the base of the washer with its dripping grease from those bearings, and replaced the bearings for about $200 parts and labor. It spins like a top now and we were very happy about the price vs a new purchase. Total time for 2 repairs was 8 am to 10 am. James was very professional and explained what he found and what he was doing and we very definitely would use Appliance Tec again they are a keeper. read more

Accepted a reservation we made online and said they'd call to schedule a window, never did. We called and asked when they would come and they said they didn't have time for us and couldn't fix our appliance. read more

Was having problems with fridge cooling but freezer worked fine. I replaced several problem parts but still no luck. They had reasonable service fee for repair diagnostic so I had them come out. James contacted me for appt time ETA, he showed up very professional. We talked about everything I did & my concerns. He went thru a thorough investigation & came to a conclusion of issue. Repair estimate was fair. He cleaned up & put everything back to way it was. Would highly recommend Appliance Tech for your next repair. I will! read more

Description of work: Our washer died on Sunday and my usual repairman recommended ApplianceTec. I was able to schedule them online after normal business hours. The next day I got a phone call and set up service. Service was Excellent! I received a confirmation email and another email that showed when I could expect the repairman. Turns out a wire had come loose, but he had to take the machine apart to get to it. It cost me $86. We don't get insurance on our appliances so to me it's a small price to pay. The technician was courteous and knowledgeable. I highly recommend this company. read more

Appliance Tech was contacted through the extended warranty I purchased through Loews when I bought the washer in 2019. They didn't even come to look at the washer for over a week, about 10 days (going on about 3 week now). The tech walked in empty handed took about 10 minutes to look at it and said they had to order a part. They said they'd be back in 11 days to do the repair. Three days before they were to repair it i got a text "Hi! Appliance Tec here. Parts for your WASHER are backordered with no ETA. The appointment for Monday the 11th will be cancelled and rescheduling will be done when the parts arrive. We apologize for the inconvenience." I I know the pandemic has decimated supply chains. But the tremendous time lapse and poor communication and lack of effort on Appliance Tech is what I'm reviewing. They never fixed anything & weren't forthright about it. I'm trying to be fair. read more

I'm giving Appliance Tec 5 stars not because they did a good repair job, but because they did not even come to my house. I recently bought a house which came with a washer and dryer. The washer is unbalanced even when it's empty and smells like a wet dog. On the morning of the appointment, Kevin, one of the repair technicians, called me. He told me based on the serial number, my washing machine was 9 years old, and he suggested that I not have work done on it. He told me that the model had a common problem that would be about $500 to fix, assuming he could find the parts, and that due to the age of the machine something else might go wrong later. We ended up talking for about 15 minutes with him advising me on how to fix the wet dog smell and what to look for when shopping for a new machine. I was highly impressed that he would turn down a paying job to save me money. I'll certainly call them again if I have something else break! read more

Great service person Tanner, was knowledgeable, professional, and courteous. Job well done Appliance Tec and Tanner.

Mike arrived on time, diagnosed the problem, explained it to me and made the the necessary repair. He was very efficient, neat and pleasant Would definitely recommend Mike Kundrata and ApplianceTec. read more

Terrible! Condensing, rude, very unpleasant, and unprofessional. Seemed to rush through the service call hastily handling my appliance and not taking care. The technician wouldn't offer any explanation to any questions I had, or go into detail about specifics. very unhelpful, and unknowledgeable. Any question was answered quickly with "I don't know, these things have a mind of their own..." or snapping "it's not my job to explain that to you." I would never seek their service again for any appliance I own. The only reason I used their services was Lowe's customer service set up the appointment. Wouldn't accept their service again. read more

We had a great overall experience with Appliance Tec, from my initial call to the office to the serviceman, Evan. They also have an efficient system of allowing you to check your service tech's schedule online for the day of your appointment, giving you an accurate window of time for when they will arrive - plus they call you when they're on their way. Evan was very professional, efficient and polite. I would definitely call Appliance Tec for any future service needed ~ read more

Be prepared to spend big bucks with Appliance Tec. Our 2 year old Whirlpool refrigerator sprung a leak in the hose to the ice maker. Appliance Tec was the authorized repair company that Whirlpool sent out. They arrived and quickly diagnosed the need to replace the cracked hose. A $62 (retail price) item - I'm sure less for them to acquire. The price of the service call $245. You run the numbers and decide whether to use them. I passed. read more

I have a noise problem with my refrigerator. Steve came in and quickly accessed the problem. He ordered the part and scheduled a follow up repair. Appliance Tec has a very efficient process. Two appointment verifications, followed by a call 20 minutes before arrival. I was impressed by their process. I fully expect the follow up repair will be equally handled efficiently. read more

My experience with Appliance Tec was outstanding. I had just bought a new dishwasher 5 weeks prior and it wasn't working as it should. The door kept opening in mid cycle. and was leaking on the floor. Another service company was sent initally to repair the problem. After the second visit from this other company it still wasn't working. Appliance Technician was called by the dealer who sold me the appliance to come and look at the problem. Dave Long was sent by A.T. to evaluate. Dave knew immediately what was happening and fixed my brand new dishwasher. Now it's working beautifully. Dave was efficient, polite, very pleasant and helped calm my fears that I had a "lemon" dishwasher. I give A.T. FIVE STARS!!! read more

Prompt, courteous and professional. I needed warranty work on a new KitchenAid refrigerator. Scheduled a service call online & they confirmed and came the next day. They were very knowledgeable and quickly diagnosed the problem and made the needed fixes and were on their way. The best service call I have had for any appliance repair. Definitely will contact again for any repair I may need. read more

This company quoted me one price, and when they came out to repair my stove, charged me thirty dollars more than I was quoted (my mother was there while I worked so that is why she wrote the check). When I tried to get in touch with the company via email and phone, I got no response as to why the discrepancy in charge. HORRIBLE customer service and would never use this company again! read more

I had a broken microwave and they provided very fast and professional service. I was able to schedule online. The technician was knowledgeable and polite. Overall they did a great job for me and I'd use them again. read more

Easy to schedule. confirmation of scheduled arrival the day before. Call on the scheduled day about an hour ahead of scheduled time. Tech was available to come early and I was happy to have him come early. He was quick and efficient. Diagnosed the problem with my Dishwasher and fixed it quickly. Identified a problem with the detergent dispenser and suggested a replacement would be needed. Left to get one from his parts source and was back on the job in about 1/2 hour. Installed the new dispenser and completed the service call in about 15 minutes. The dishwasher is working just like new. This appliance was purchased in Sept. of 2006 and repaired in April 2015. Great service. I am happy to tell my friends about it! Al Adaskin read more

My less than one year old washing machine began to act wonky. I phoned Whirlpool and although they did their best to troubleshoot it was deemed I needed service. That was at 11:30 this morning. They made an appointment for tomorrow but I really needed it done today, sure you say. Well I called Appliance Tec, the gentleman checked the schedule and actually had Mike here by 1:00. It is now 4:00 and I have done 3 loads of laundry.Need I say more. I love these people. read more

Steve came to repair our ice maker on 7/27/16, our oven on 1/29/16, and the oven door sometime before that. Each time, he knew what the problem was right away and was able to fix it quickly. If a part was needed, he ordered it and returned within a few days to install it. We purchased the extended warranty for our appliances from Home Depot (worth it) and Appliance Tec is who they send when something goes wrong. Once the warranty is up, I'll continue to call them if we need repairs. read more

My washing machine came with my house when I bought it seven years - so I wasn't completely clear about how old it might be. When the ApplianceTec rep said it might be 15 years old, I felt reassured about not repairing the old one, but rather investing in a new one. Outstanding communication from scheduling through repair! Seems like a progressive company with great customer service. read more

James Jason was so professional and courteous. He used the shoe covers before entering and laid down a mat when he pulled out the stove. He was on time and friendly. Made the repair quickly and left my kitchen in good shape. Glad to know about ApplianceTec! read more

Our dishwasher broke two days before Christmas and Kitchen Aid sent a technician from Appliance Tec the next day, on Christmas Eve. He was competent, courteous and on time. Couldn't ask for more. Will use them again. read more

Our technician Mike Kundrata couldn't have been more pleasant. he fixed the freezer leak which made my mother very happy!

Great service, kind and courteous tech. He reviewed the busted ice maker and replaced the whole thing very quickly!!

I had a problem with my new Maytag microwave. Because of a lack of parts that arrived unbroken, they had to come several times. The techs went out of their way to try to correct the problem. This include the scheduler and the office personnel. I have never dealt with more experienced, knowledgeable, and courteous people. They are great. I will use them again. read more

We purchased a new refrigerator and at the time of delivery it was noted that there was a small dent in one of the front doors. Appliance tech was responsible for installing the new door once it arrived. At first I was afraid there was going to be an issue with trying to schedule them so that we did not have to miss work They were giving me early afternoon appt times with a three hour window but when I explained that we do not get home til 3 they scheduled a three hour window starting at three. They called ahead,as promised, before coming and were very neat and courteous. I would not hesitate to call them if needed in the future and will definitely recommend them to friends and family read more

We want to thank, Kevin, for coming to our house and fixing our problem the same day. No one else was helpful in Rochester yesterday.

I'm giving Appliance Tec and Mike Kundrata a 5 star rating. Mike was very professional, and knowledgeable. He found, and repaired the problem in a short amount of time. Mike is very clean and neat. I would say Mike is big asset to your business. read more