So, on Christmas Eve, my daughter came up from Washington DC and she brought all of her and her…read morehusbands laundry for the past three weeks. Her washer and dryer were not working in her apartment. She went to use my dryer and it didn't work. It just made a humming noise and so I thought it was the belt. I called Discount Appliance World in Geneva, New York, and a nice lady named Judy said that she would wait for me to come and pick up the parts if we needed them as she was going to close in 15 minutes. She also told me that if anything we had bought from her wasnt needed, she would take it back as long as we didn't open the packages. Well, after fiddling with the dryer while my daughter had the whole thing apart, it worked! Didn't need the parts after all. So she took the parts back today and Judy took them back, issued a check and said she almost called us yesterday to see if everything was okay with the dryer. Now, THAT is customer service. And that was after she had told me to call the store number any time over Christmas if we needed to ask questions or needed something else. Even CHRISTMAS DAY! I had bought the dryer from them a couple of years ago with hesitation because I could have gotten the same dryer at Lowe's for $50 less. But they offered same day delivery and take out my old dryer. That already was worth the extra. But the fact that the money helped a local business out and THEN went above and beyond for my family cinched my five star rating for a local business. AMAZING!

My new washer and dryer were just delivered and installed, quickly and efficiently! The gentlemen…read morewere very professional and helpful! Chris at the store helped me understand all the nuances of w/d technology as it's changed a lot since I last purchased. What I appreciate is the business is local and they service what they sell - no contractors that don't care if done right. If I need any appliances in the future, I will definitely buy from Chris and Discount Appliances! Check them out!

Locally owned. They really stand behind their items. I love their buy one, get one deals. They're…read moremy go-to store for home appliances and furniture.

From the owner: Honesty - Integrity - Reliability - Service Since 1945…read more At Herman Bros. Inc. every time we deal with you, our customer, we try to give you the best price available anywhere. We try to give you the best service available anywhere, and we try to give you the fastest, most courteous delivery anywhere. We pride ourselves in your satisfaction. We sell appliances, furniture, mattress sets, and HDTV. We have a loyal, hard working, and intelligent staff. Call us today for more information.

It sucked several years ago I was going through kemo and had Ruffalo look my washing machine. The…read moreperson who showed up said it was the drum. New parts $450 not worth repairing. We used the laundry mat for over a year when I found out to try in a different setting. It's been working ever since. Got screwed. THANKS.

We have purchased 2 washing machines and one refrigerator from them…read more The first two transactions went very well. The final transaction not so much. We made a mistake with our measurements and when they came to deliver the fridge they couldn't because of our mistake . We had to take out the upper cupboard for the refrigerator to fit . They told us to call back when we did and they would deliver it the next day . So we did and they told us they could . The next day , delivery day they called to say that they could t because their delivery men all had Covid .After several phone calls on our end they finally told us they could deliver it 9 days later . When they did finally deliver it we asked the guys how they were feeling after having Covid ? The delivery man said what are you talking about we didn't have Covid . No one had Covid . Needless to say we will not be doing business with them again. You lie about the delivery and Covid what else are you lying about ? Sad. We wanted to buy local and support local businesses. Is it wrong to expect the business to be honest ?

My dryer that was purchased at Riester's in Auburn is broken. I called the repair office for weeks…read more I left messages. My boyfriend called. Every time we called either nobody answered and we left voicemails or we chose the "Sales" option and a sales person would take a message. I was loyal to Riester's, biying my last 4 washers and dryers there, but I will not shop there again. If customer service is that bad, they can keep their appliances.

My journey with Reisters started on June 10th when a technician came to my house to assess a…read moreproblem I had with a GE appliance still under warranty. The technician said he needed to order a part & would call to let me know when the part was in. At the end of July I called, was told the part was in. I needed to be out of town for a few weeks and scheduled service for August 18th. August 18th came and went....no call, no show. The following 2 weeks were a repeat...scheduled appointments but no call, no show. On September 3rd the owner called, very apologetic and assured me it was all their fault and they would make it right for me the following week. It is now September 23rd, 20 days later and AGAIN... no call, no show. How incredibly disrespectful! We had to call GE to send out a technician who came and addressed our issue. Integrity matters. Mary R.

Used them several times . They fixed the problem with my washer and also a refrigerator…read more at a reasonable Price ..

Dated review but from about a month ago, washer was acting up and not working right, after…read moresearching for repairmen I settled on Rochester Appliance. Spoke with both Rebecca and Holden by phone for scheduling and worked with the tech Trevor, for repair work. Trevor made several trips, and for (I think around $300.00) the washer was back up and running. Took less than a week for a new computer board but everything was explained to me well. Am relieved to have it back up and running since it's only a few years old (new from box store). Will definitely be using them in the future for any appliance repairs. Thanks for help :)

A hometown appliance store that doesn't need to offer to match city prices, they match or beat city…read moreprices regularly !! Have bought several appliances over last 30 years from this retailer. Always a pleasant smile and a willingness to answer questions even if you're just looking/comparing. Once you've wasted your gas and time driving to the city, I hope you'll return to this Main street business and keep our tax dollars local. Sears, Lowes and Home Depot cannot compete here.

I am so pleased with the customer service both on the phone (Steve) and in person (Bob) who…read moreresolved my dishwasher issue. Very courteous, easy to work with, instruction provided, all my questions answered. I am very well pleased. Thank you all!

I needed a washer repair man and Fulton TV and Appliance was the first place I called. The…read morerepairman showed up at the scheduled time. He was very courteous. It took him 2 seconds to tell me what was wrong with my washer. It took him another 15 minutes to replace the part and get my washer working. The cost was less than $100. If you want fast, friendly and reliable this is the place to call. Thanks!

I saved so much money by going here! The staff was very helpful and I was impressed with their…read morehonesty. They had a bigger selection than I was expecting, too.

They were fantastic to deal with. My wife and I stopped in just to look around and no pressure at…read moreall they answered every question we had. After 45 minutes we walked out with Refrigerator, Stove and Dishwasher. Definitely recommend this store.

This is a very honest and reliable repair service. The he…read moreyoung man who answered the call was very pleasant and the gentleman who came was great. He could have easily soaked me but his honesty led me in the direction of a new appliance. This was very appreciated and considering he could have led me wrong he did not. They are a great company.

Cristian, you are amazing! You are eager to learn anything new, excited by the challenge of…read morediagnosing our refrigerator problem, you fixed it and to think we were anticipating the need to get a new refrigerator. You breathed life back into our 22 year old refrig. But above all, we really enjoyed meeting you, your personality shines, you seem happy and your passion really shone through. You are a real gem to Register Appliance Service. Good luck in the future and we look forward to future upkeep and maintenance of our appliances.