We were helped by Alex Hekman (Vestal store) and found him to be knowledgeable in answering our…read morequestions about various features. We explained what we were looking for and his guidance and thorough knowledge of various refrigerator brands was impressive. and allowed us to zero in on the best fit for our needs. You are fortunate to have such a capable employee. Gil Durham, Binghamton, NY

Their delivery people are inconsiderate and don't care about others. As I'm sitting here in my…read morehouse writing this review, one of their delivery trucks (truck #10) has been blocking my driveway for at least the last half hour making a delivery to someone else (but not to me). Their appliance pricing is less than stellar. The big box home improvement stores or Best Buy have prices that are comparable or even better.

Fast, friendly, reliable. Also, great attitude and hard working. I'll be calling Jay for all my…read moreappliance needs. He repaired an old fridge and got it running better than ever!

They provided over the phone advice when a recording of the spin cycle on our gravelly sounding…read morewashing machine clearly showed we had irreparable bearings.

The staff here is pretty friendly and helpful here. From remodeling our home to outdoors. Home…read moreDepot is easy and close to home. Mostly every household item you can find minus some plumbing fixtures ext. the price is using fair.

So the running joke is that the Home Depot has terrible customer service and associates hide from…read moreyou when you go there. I had to run to the garden center for something, and had the opposite experience. The staff member manning the entrance greeted me when I came in, and helped me find the item I was looking for. The aisles are a little wacky and he wasn't able to direct me perfectly, and I had to do some wandering and scrounging. Still, he was so nice and at least seemed willing to help, which is more service than I usually get in these kinds of big box home stores. I'm not super handy so I can't really weigh in on everything here, but the garden center was pretty nice.

The repair guy was really cool. They fixed the washer by stabilizing it, not only does it work…read moregreat now, you can hardly hear the machine working. I would recommend this company for appliance repair.

My fridge stopped getting cold. After trying a few things at home I made some calls, and I was…read morelucky to get a next-day appointment with Semple. Dave was professional and got right to the problem, which was a busted thermostat preventing the defrost cycle from working. The price was very reasonable (basically all labor) and our fridge is saved.

Three recent visits and each was terrific. New PC and printer at reasonable prices; and a very…read morehonest and professional review of an older PC on our third visit. We were treated professionally by every staff member encountered across the store.

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership…read moreat $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience!

Exceptional! Terry showed up when he said he would,…read morediagnosed the problem in the amount of time he said it would take, had the parts we needed on hand - and completed the repair quickly in the amount of time he said it would take. He also took the time to explain the problem thoroughly, and understandably and gave us best practices to help extend the life of the machine and the parts. On top of that what a cool and fun person he is! Really fun to talk with. Very friendly and very generous with his knowledge. I highly recommend Terry because he was fair, honest and pleasant.

The technician told us that he would be working on the job between 9 am and 12 noon. He did not…read moreshow up for the work at all. We texted him and called him 3 times and did not receive any indication that he would be late or would need to reschedule. Upon booking the original service, he was at the drive through window and was more concerned about placing his order (with us on the phone) than with understanding our needs. I would strongly urge anyone considering this technician to find another provider.

I always buy my appliances there. Their delivery teams are top notch long term employees that do a…read morefantastic job installing the units. Every appliance I buy is delivered in brand new factory packaging unlike the big box stores that deliver damaged and previously returned units. Prices are about the same as big box stores also. The difference being better installers and long term employees that know a thing or two about appliances.

I live about 20 miles from ra-lins and I had bought recently bought a new rifle (ruger pcc in 9mm)…read morefrom a local gun dealer near me. He was retiring and I got a great price , Cept something was wrong with factory setup. It wouldn't hold zero at any distance. I couldn't find a local smith and A friend suggested ra-Lin. I told him I needed a gun smith not a microwave. Anyway! I brought it to Ra-Lin. Their smith, yes smith. Looked at it , showed me how to adjust the break down feature, bore sighted, it. Handed it back to me and said to try that. It was dead on. One hole all day long out to 75 yards or so. That's using a sig holo sight. Pretty good for these old eyes and a pistol caliber carbine. I asked him for a price for the lesson and the work. He just smiled and said " you'll be back ". He's right. Great job.

Stopped in to pick out some fixtures for my bath reno. Never having renovated before, I needed a…read morelittle extra time and some explanation to find exactly what I needed. While the saleswoman did set up an online account for me, she mentioned that she had another customer coming in and therefore couldn't take more time to help me. I felt rushed and unsure about what I wanted to buy. There was no reason to have been so unpleasant. I was there for another 15 minutes and no other customer even came in. My shopping experience could have been dealt with in a more professional manner. Won't shop here again.

Stopped at this beautiful show room that had so much to offer. Sadly employees are lazy and not…read moreinterested in helping you. I finally approached an employee and showed her the bathroom vanity I want with the bathroom hardware and light fixtures. I wrote down all my info , including address , phone number and email. She promised she will get back to me within 48 hours to quote the prices. It's been 6 weeks , never heard back. Very disappointing. I guess they do not need business.

This was the worse experience I ever had with a mattress center. Now I know why I buy them online…read more During the entire sales process, I felt like I was talking to a used car salesman. I had to be on my highest alert. Also, I was looking at purple mattresses and they had none of the newer versions in their store so I couldn't even try them out. But OK I ended up buying a tempurpedic, at least I was able to lie on it to get a sense of its feel. Well, these are the most expensive mattresses pretty much on the planet. So I placed my order I financed it and that was pretty easy to do. I was told it would be in within the next two weeks. Meanwhile I looked through the return policy. Once again the online return policy is so much better than the in-store. It would've cost me $99 to get the mattress returned and I only had a 30 day trial. Why I continued with this transaction. I have no idea because it just got worse. Three weeks after I ordered and I still did not have the mattress so I called to cancel. I ended up speaking to a woman who didn't know anything about the order and put me in touch with the owner. The conversation was rude and one-sided in his direction. He wouldn't cancel the deal. His explanation was he had a new inventory manager who didn't know he was supposed to expedite the mattress. Their process is to hold orders in the warehouse until they have a full truckload. Who knows how long that takes. Finally it arrived. . Why wasn't that told to me at the time of purchase? So after my mattress was delivered we begin enjoying our sleep on our new mattress. I will say the product is excellent and I would recommend it to anybody. But I would never buy through a store and especially this one. They got worse from here. I thought I'd test the return policy so I read it and I filled out the paperwork online as required expecting somebody to call me as the paper stated to get the return started. When that didn't happen, I called the store and they said we can't help me. You have to go through the people that we mention in the paperwork. I told them nobody called me and they said try again and that they could not help. Well it's probably been about 90 days now and still nobody has called me. What a mess. No wonder this store has such a bad reputation here on yelp. I will never buy a mattress from this store and most likely from any other store again. Good luck and I'm sorry I had to put up such a negative review but they earned it. buyer beware.

terrible, pushy,rude salespeople. the manager lady condescending and demeaning. I came in wanting…read moreto look around, maybe see what they had on my own without a salesperson leading me around. I said up front I'm not in a position to make a purchase on that day. they insisted on showing me mattresses and despite my reiterating I'm just looking they pushed and pushed, even leading me to the cheapest mattresses just to get a sale.

We decided to replace our wood burning stove fireplace insert with a gas burning fireplace insert…read more We went to three different retailers and ended up buying from Heath & Home because they seemed the most knowledgeable and because a good friend purchased two gas burning inserts from H&H a few years ago and was very happy with the results. When we ordered the insert on September 13, the owner (Brian) told us that he had just purchased the store (he previously was a rep for Regency Stoves and had operated a smaller retail fireplace store in another location, where he had good reviews). Brian was very knowledge about all brands of inserts (not just the ones he currently sells) and was able to answer all of our questions. Installation was scheduled October 9. On October 8 H&H called us to say that they had received the wrong surround and trim (i.e. not the one we ordered) and offered the option of rescheduling the install (several weeks out) or installing the insert and then coming back to install the correct surround when they received it from the manufacturer. Since they said we could use the stove without the surround (it just isn't pretty). we decided to keep the original install date. The installers arrived on time and did a good job with the installation. Less than a week later H&H called and said they had the correct surround and would install it two days later. Again, they arrived when expected, installed the surround and trim piece and were on their way. The new H&H owner seems a little overwhelmed with taking over a larger business but he is very knowledgeable about the products and they followed through on all of the commitments they made to us. The gas fireplace insert is working well and is a delight!

We have a beautiful jotul 300 stove! Not only are the folks…read more@ Hearth and Home awesome: they service their products if you have any difficulties. 5 star service ALL the way around! THANKS