Three recent visits and each was terrific. New PC and printer at reasonable prices; and a very honest and professional review of an older PC on our third visit. We were treated professionally by every staff member encountered across the store. read more

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership at $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience! read more

Ryan sold one of my friends a computer bro was super smart and nice and knew everything we needed

You're better off buying online! Judging from all the other comments here, I'm not the only one who feels this way. I bought something, brand new - sealed. Tried to do a return, they woulnd't honor it (3 weeks ago). I guess there's a 14 day return? How stupid is that. It was a present. Never again read more

Terrible experience. Long time customer. Never really shop anywhere else for electronics. Purchased washer and dryer. First time appliance purchase. Don't do it! Delivery is a nightmare. Unprofessional people. Never showed up. Hung up on me when I called. Had to drive to store to speak with someone. They didn't care. Overbooked delivery. Was told two different stories. Ended up canceling my order. Very disappointing experience. No one to speak with who actually cares. If I could give negative stars I would. They don't deserve even one. read more

It's a beautiful Best Buy. Well organized. Clean. In a great location. The staff was extremely helpful. I'm not opposed to coming back. read more

Very efficient staff Good selection of products and store is clean, bathrooms are clean, a great place to shop They have the latest gadgets, it's fun just to browse even if you don't buy anything I noticed they have incredible deals on televisions especially open box items Only reason for no five stars is the geek squad is somewhat inconsistent, sometimes they make a good diagnosis is and sometimes they don't read more

Best Buy - Computers Near Me - Dewitt, New York

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Bought a AirPod pro 2nd generation here as a gift for someone and when they opened it... it is a counterfeit product instead of the authentic airpods that should of been in the box read more

I visited this store to purchase an MacBook and experienced blatant racist treatment. I was talked to in a condescending manner and ignored for an extended period of time even after requesting assistance. When I finally did request to purchase a MacBook, I was told "we don't have it" from a worker who didn't even check any computer system or offer to place an order for me. I was not offered any alternatives. I will never, ever purchase anything from this store. read more

At this point I can only assume that there is no store manager at the dewitt best buy. They delivered a damaged air conditioner. I repeat - it was DELIVERED. But I have to take it to the store for a refund. We have been on the phone with their customer service numerous times over the past 3 days and they completely ignore our issue of "we can't pick the damned thing up". That's why it was delivered! Best Buy in dewitt. If there is a store manager he might want to pay attention. To how his repeat customers get treated! read more

Need help or questions see Brett He is the man Friendly helpful knowledgeable and honest I've had trouble finding things or just questions in general. Like this time I asked if they honored apple education price discounts which they said yes but the deal we have now beats that. Which he was right best it by quite allot. In and out easy 123 read more

So Best Buy has now left me without a stove/oven for 4 weeks. Ran the self clean cycle and it killed the motherboard. After waiting a week for a technician appointment , they arrive without the new part. The past 3 attempts to get the right part have failed. What I didn't know when I bought it and the warranty , was that Best Buy will not connect you to a manager/ supervisor. They train their customer service agents to take a message and assure the customer that a supervisor " has to call back within 6 hours , according to company policy. " I left messages 10 days in a row and no supervisor has ever called me back. So customer service doesn't exist it seems. They have refused to replace the warrantied appliance and only offer to continue to order parts until we find the right one. Be warned if you decided to buy an appliance from BestBuy. They would leave you without any way to cook Even during Christmas !! read more

You generally know what to expect when shopping at big box chains, so for me it comes down to two things: is the store organized and how is the customer service? This location excels on both fronts. Shopped there twice recently, first helping my in-laws pick out a new TV and then returning a few weeks later to buy a TV for myself. In both instances, the store associates were all extremely friendly and helpful. They had to search in the back for the specific TV I wanted and took the time to find it and bring it out. They also brought the TVs to our vehicles and helped to load them securely. The store is well organized and doesn't have stock just sitting out in random places, which you sometimes see in big box stores. Overall, great experiences here and I'd recommend if you're in the market for a TV or any other major electronic appliance. read more

I needed to get my iPhone battery changed and the Apple Store did not have any appointments available for my timeframe, so they made made an appointment and sent me here for the same price, as the Geek Squad does their overflow (sweet). They got me in my appointed time and quickly assessed that I did indeed need a new battery. Within 30 minutes, it was taken care of. Everyone was friendly and chatty. An overall great experience. read more

When I originally bought my computer in store I received great service. Then when I ran into a problem I called geek squad (which I had payed for) and talked to a man named Mark. He was extremely rude when speaking to me and directing me with my issue. When I said I didn't wanna buy what he recommended ($640) he was extremely rude to me. So if you speak to a "Mark" when calling Geek Squad maybe try and transfer to someone else. He was trying to scam me out of money purely for commission it seemed. read more

Staff Nick is very inpatient and unprofessional. I don't understand why he lied about the rules about purchasing products in store, but he totally ruined my shopping experience for sure. Nick doesn't care about his customers at all, showed absolutely 0 passion to his job. Or maybe he just hates me because I am an Asian. What I would suggest is be careful with Staff Nick. He isn't a friendly one. read more

Their return policy IS ONLY 15 DAYS!! Be warned. Usually you get 30 days to return products, BUT NOT HERE, EVEN IF THEY ARE BROKEN. I bought a $379 JBL speaker with Bluetooth that doesn't connect to streaming services. It plays music fine, but when you try to use the Bluetooth to watch a streaming service, the audio connection breaks every couple minutes. FIFTEEN DAYS. Then, you're stuck paying for this piece of shit electronics, and you get a lousy store credit. THESE PEOPLE SUCK. 15 DAYS TO RETURN BROKEN STUFF. ONLY 15 DAYS. read more

Terrible best buy trying to force my wife to sign a paper of satisfaction when they messed up her laptop threw away her battery without asking she was not satisfied at all. read more

Peter The Great fixed my computer in under two minutes! I'm a long time member of Geek Squad and I know they prefer appointments, but I was desperate so I took a shot and got immediate service. My mouse would not work, wireless HP, and my wife needed the computer for work on Sunday, so I had to find a fix and Peter from the Geek Squad got me up and running in under two minutes. Stay away from HP products. I've had to get service three times in less than a year. read more

Wish I could give it a zero- no wonder they are going out of business. It has been 48 hours since the frustration first began and it still feels fresh. On Saturday we were expecting our newly purchased appliances to be delivered...and, instead, it was, by far the most horrific retail and customer service experiences I have had in my 45 years. The "team" that showed up at our home in a Penske truck (with no ramp) did not come with our refrigerator (it was too tall for the vehicle) but came with a very damaged stove and a damaged dishwasher that they could not install (although I had asked for that additional charge). They were in the back of their vehicle for at least 30 minutes trying to get the appliances out (most likely contributing to the damage) and did not have the proper equipment to make a safe delivery (we just had new floors installed!!). So, the "fix" the employees suggested was for us to keep the damaged stove and call the hotline (not open until Monday) to reschedule the refrigerator delivery, stove replacement and dishwasher installation. What?!! We paid $3,500 for absolutely nothing to be as expected? We had emptied our refrigerator with anticipation of the arrival and instead- no fridge, a dishwasher in the middle of my kitchen and a stove that I would need to use but then replace. And I would have to advocate for all of this myself--as the customer? So, I proceeded to spend 4.5 hours of my Saturday talking to multiple Best Buy customer service folks--on the phone almost constantly from 11:47 am until after 5:00 pm- explaining my story again and again, starting over each time with my name, number, e-mail and repeating every detail of what had occurred. Wasting my whole Saturday that was meant to spend with my family but instead getting absolutely nowhere with at least 8 people. Current status- still no refrigerator, damaged stove (new one supposedly coming in 8 days) and a damaged dishwasher that my husband installed himself (since my installation date was rescheduled for November 11th!!) After literally not one thing going as planned, and not one appliance arriving in the condition it should, there was no acceptable solution that was ever attempted. Instead- time and money was heavily wasted. I have never endured such poor service, delivery or quality. I have also never felt so compelled to write reviews, post on social media and let everyone that I know how terrible my experience was. read more

I'd like to apologize to the Best Buy employees for lying and trying to buy two ps5s. One was for a friend

If i could leave no stars i would . Dumbest store i have ever ordered from . I ordered online as always a computer and a monitor which they delivered both to an address i have not lived at in 4 years , Not to mention i changed my address on my account . So after calling their non English speaking people , they said they would reship the order i verified my address with the non English speaking sales person . He reshipped it and yup sent it to the wrong address again . Find another place to buy your electronics from . These people are too stupid read more

We decided that it was time to get a monitor for my elderly mother's home, so that we could see and hear her anytime. My sister lives right next door. I researched the cameras for 2 days, I needed to get it ordered and delivered to my sister out of state as quickly as possible. I decided to go to Best Buy here in Dewitt, NY and buy the Nest cameras for my mother's home in PA. I walked into the Dewitt store, the young salesman said he was an expert on the surveillance cameras. I told him I would like the NEST cameras for my elderly mother's home. He tried to sell me a different camera, but I assured him that the NEST had the capabilities I was interested in. I told him I needed to order it to be picked up in PA, that night. He said" no problem". He took down all my information and I paid for 2 NEST cameras. He said all the PA store needed was the bar code number on the top of the receipt. So I took a picture of it and texted it to my nephew in PA who was waiting to pick up the cameras. I also texted him a picture of the receipt.. I left BEST BUY thinking everything was fine. I texted my nephew to let me know when he got to the Lancaster, PA store. He did, and the person at the pick up counter said they couldn't release the cameras because my nephew's name was NOT on the receipt. I had already left the Dewitt BEST BUY, I was on my way home. I tried to get this resolved over the phone with BEST BUY customer service. The representative took down all my information and my nephew's information, only to find out after 15 min. that this couldn't be done on the phone. He told me it had to be done on line. I told him I was in my car and I'd turn around and drive back to the store and have them FIX THIS. He said," yes they can fix it there". This is now my second trip back to BEST BUY in one day. After spending another 10 min. explaining to the customer service representative about the situation, she said she could put my nephew's name on the invoice TODAY, but it could NOT be picked up until tomorrow. I told her that it was imperative that it be done TODAY because he would be leaving for Seattle tomorrow and wouldn't be able to set up the cameras for my sister. After all that commotion, they finally had to cancel my first order. I had to RE-PURCHASE 2 more cameras with my nephew's name on the order. I have now spent over $800 for 4 cameras. She assured me that the first order would be credited to my account and funds returned by the end of the night, which I assumed would be midnight that night. All this time my nephew is standing in the Lancaster, PA store waiting. It is now nearly an hour that he had been waiting. He finally did get the cameras. However, the funds were not returned to my account like they said. I went back to BEST BUY a third time with the receipts. The manager said that I was given the wrong information about the refund it actually takes 2 days but since this transaction went through on Thurs. and now it is Friday, Sunday is New Years and Monday is a holiday I may not see the money for three days. I told the store manager that they REALLY need to train their people better. I was given wrong information by every person there. I will not recommend to anyone to shop at BEST BUY. read more

I wanted get a car starter and I was consulted about possible options. Then started receiving calls from the Geek squad. Although I prepaid for all the parts they were asking what I ordered. Seriously how is it possible in this decade a technology selling firm like Best Buy has no idea about the products that Are ordered. Anyway I just went there to check whether my parts arrived and I was told that my parts arrived. I was happy next day morning I received another call and again I was asked what I ordered and I told the guy that you bought the parts for me and I spent over 400 dollars and today is the installation day and you are asking me what I ordered?!? He said I am fine and I drew there and spent some time and I was told that one of my parts did not arrive. I had to reschedule my appointment in more than 2 weeks. I am not sure whether I will keep getting calls from Best Buy and asking what I ordered. I am scared now to be honest considering to go somewhere else although I spent over $400. read more

I've been to this Best Buy a number of times and haven't ever been impressed, but this past weekend confirmed my thinking that I just shouldn't bother coming here. My computer completely died Saturday morning and I needed a replacement by today (Wednesday), so I came here to find a replacement. I rely on my computer daily, so I was intent on making a purchase. I left empty-handed. Here is why: The selection was awful, and it is awful for everything other than computers too. The number of laptops they had was laughable in comparison to other Best Buys I have been to. On top of that, what they did have "available" aka on display, was not even all in stock. So, I go in to the store, there is limited selection, and then of that selection, a good percentage isn't even there to purchase - they order it online for you. Which takes 5 days to get. My computer happened to die at a bad time, I get that, but the lack of selection and inventory makes it not even worth the time to come here. On top of that, I couldn't find any salesperson to help me when I had questions about certain computers or wanted to find out if they had stock in the back. So, I went onto one of the display laptops to do my own research. That shouldn't happen in an electronics store. My husband eventually found a salesperson that was "busy" just flirting with a couple of girls, which is why I know that the couple of computers I would have bought weren't in stock in the back and would take 5 days to get. We have had this problem every time we've come here - and once to purchase a large TV that we ended up not purchasing because there were no salespeople to be found. So now I sit here, writing from my brand new computer, bought online, and delivered straight to my door in less time than I would have gotten one delivered to Best Buy, which I would then have had to drive to the store to pick up. Overall, every visit I have made to this store has been frustrating - salespeople hard to find, selection abysmal, and just a waste of time. read more

Twice I've been to this location and waited inline over 20 minutes. I am handicap and can't stand for any period of time. Meanwhile people throughout the store stood around not doing anything. I had a simple question on Apple lightning cables and still have not gotten it resolved. Plus the store has no stock. Great job shutting down the only other Best Buy in the area. read more

The great service continues. Great staff, especially the car audio guy. What a star!

purchased a tv from here my leg was broken so i had it delivered to my house. The tv came defective i called them they said they can have a truck out in 2.5 weeks to exchange it. i asked if they could do better than that they said ok tomorrow we will have a truck out, tomorrow came no show for best buy! I call them again they say 2.5 weeks i said forget it i dont want it so now i have a broken tv sitting at my house for 2.5 weeks cause my legs broken and i cant just bring it back myself never doing business with best buy again! geek squad is a joke the customer service guys dont know anything i was told like 5 different things supervisors have no power there at all do yourself a favor and shop elsewhere dont believe me look at all the satisfied customer comments on thier Instagram read more

I am beyond frustrated with Best Buy with this roll out. I had used Best Buy's on-line chat numerous times to inquire about the product and it's launch. On October 13 I used the chat to find out about how the pre-order was going to work and when the product would officially open for pre-order. I was told by the employee that the pre-order would open 2-3 weeks prior to the launch date of the product which was November 15th. Which wasn't a big deal as I had assumed that I would have to be closer to the date. So October 25th I again utilized the chat to inquire about the launch date as it was 3 week prior to the November 15th release date. Again I was told through the chat that the pre-order wouldn't be opened until 2 weeks prior to the release of the product. I waited on November 1st and the pre-order didn't open. So again I used the chat this time I was told that pre-order would only be available 2 or 3 days before the release of the product. This time I inquired about an in-store or on-line pre-order system and was told by the Best Buy Employee that the pre-order would be on-line only due to COVID-19 and waiting to maintain social distancing. Which I was okay with. I am a Healthcare worker so I understand waiting to minimize the spread of the virus and putting people in harms way unnecessarily. So I waited again. Then on November 12th, I again waited, the pre-order didn't open so again I was forced to use the chat feature and this time was told that the pre-order would open at 12:01am on November 15th. Despite me knowing that I was most likely was being lied to and told numerous different stories, I stayed up so that I would possibly be able to increase my chances of getting a console. I refreshed the page as I anxiously waited and then the "coming soon" changed to "In Store Only". You can imagine my frustration at this situation as I had been told that the console would be on-line pre-order only and then it wasn't. I am thankful that I maintain all copies of the chats that I had with Best Buy Employees. Best Buy apparently feels that these questionable business practices are acceptable. As a healthcare worker and considering that we are in the middle of. viral crisis I would have assumed that Best Buy would have been more caring about their consumers and been upfront about the pre-order style that they were going to be using. It is apparent that Best Buy doesn't care and instead resorted to this malicious lying about the launch of a long awaited product. I am considering contacting the Better Business Bureau about this specific situation to see what their thoughts are as I have written proof from Best Buy Employees and the malicious practices that the company used read more

Go here because I had to, otherwise I think they are over priced and over sell their warranties.

Go here before the one in Destiny USA. Staff are very friendly and are able to help with any questions. Had numerous questions purchasing new software for my Mac computer, and they went above and beyond. They were even trying to persuade me to return my Mac to Apple, and they wanted to give me extra discounts to rebuy it with them. read more

Had a wonderful customer experience last week with Ariel over in computers. She spent an hour tracking down two machines, arranged transport, got the discount, and basically made a miracle happen. So OUTSTANDING customer service, great prices, good merch. Go. read more

Brought in an my iPhone to repair the volume button, and basically was told that it can't be fixed WITHOUT even looking at the phone! Literally the phone was still in my hand and they didn't even bother looking at the phone at all! This place is a joke! Took it to Teamtech down the road, and BAM they fixed it! read more

Please don't buy any service agreements with this store!!! I have been getting the run-around for the past month regarding an iPhone repair. When I tried to call the number listed for the Dewitt store to request a status update, there was an automated service that was ineffective, leading to the call being transferred to a call center somewhere other than Dewitt. Every time I called I spent an hour on the phone. I had to make an appointment. Spent an hour in the store watching them fumble over themselves. I was told that they would "expedite" the repair because it was handled so poorly. Turns out that the staff member who initiated the service request wrote "computer was being stupid...." in his justification for not completing a service request to send in my iPhone to Apple, AND no one bothered to call me and let me know that my phone was still sitting on a shelf in the store!! Once it was sent to Apple, Best Buy still did not follow through on alerting me to an issue that was holding up repair. I just got the phone back, still broken. A month without a phone. No one felt the need to call me and tell me that it couldn't be repaired??? That's really shitty service, and I was paying $10 a month for a service agreement. Total waste of money and time. I wish that I could reclaim time that I have wasted at the Best Buy in Dewitt. Please don't go there. You don't need the headache. read more

I have had two instances this summer that have convinced me never to do business with them again. First I purchased a PC from them got it home set it up and it didn't work. Second a month after I purchased a firestick it stopped working. Both of these were not Best Buys fault they are not the manufactures. I just wanted the products replaced with working ones. The customer service displayed by the associates was so poor that I asked for a manager. I have never had such poor customer service as I had with these managers. They were condescending, rude, and arrogant and could care a less about your business. read more

Great experience at this Best Buy store. Sales associates were very helpful when needed. I would suggest going to this location over the the Mall location in the area. read more

I have been going to this Best Buy store since it has opened and have had very good service each time I have visited, until yesterday ! I should say that I have spent over $1000.00 there in the last year alone, so I am a buyer and not a looker. I went in yesterday to buy wireless speakers and to begin with, none of the demos worked except one. When I tried to get someone's attention, every last one of the floor people (who were walking around two or three together) who could respond didn't. Instead, they would turn away and pretend they did not see me. Maybe it's just me, but I did not feel That I should have to chase them down in a store with less than 30 cars in the parking lot (including the employees cars). I walked out, fairly disgusted, and when I told the greeter (a medium height, short blond haired man) of my lousy experience, he shrugged and gave me this labored smirk. That really settled it for me. Where I used to go there first, I probably won't go there again. This is clearly a problem with management. The manager should be out on the floor making sure the employees are helping customers and not having a social encounters with each other. Wake up Best Buy, this store needs a serious attitude adjustment !!! read more