Very nice to try and buy a pool for a MONTH and when we go in to do the paperwork, they say…read moretomorrow. And their website says open til 7, and they're closing at six. Literally go anywhere else at this point. The worker who was supposed to do our paperwork said that she told the guy we were emailing, that she said tomorrow, which we were not told. Be better honestly.

In January of 2024 we decided we wanted another hot tub. We went to the Baldwinsville location and…read morebumped into a salesperson by the name of John Casson. We explained our wants and needs for this hot tub and he listened intently to all of our concerns and we finally narrowed it down to a single unit. Spending a lifetime in sales and service i'm fairly critical when it comes to dealing with other companies and John was the consummate professional. I highly value the fact that he spent his first years in the service department, in my experience there is no better salesperson than someone who was raised in the back end of the business and knows what happens on site when customers aren't given the correct information. Fast forward three months and they delivered our spa today and the delivery crew was fast and efficient and took the time to explain all of the opening procedures as well as the procedures to keep the spa running in excellent condition. Up to this point I would say that we are completely satisfied with no reservations. I noticed there's a lot of negative reviews here but it's been my experience that satisfied customers rarely take the time out to leave a positive review so, here we are. I would highly recommend anyone to seek out John as their sales representative and I promise you, you'll not be disappointed.

i have a inground pool that need work to and needed a new liner they did a fantastic job on the…read moreconcrete inside pool. This was in October 2023 the guy that contracted from them first ordered a wrong liner size it was to small then he ordered another one that was a little to big but as he knew time was running out do to high tablet water and they were very well aware of the issue.. so he finally finished installing it even the liner was a little big, he clamped a side of the liner. We opened it in may of 2024 tried to contact the installer and got no return call and also when he got done repairing the pool he said he will never do this pool ever again because of the complication he well I guess he really wasnt gonna back if anything was wrong.. so in 2024 I contacted tarpons pool a couple of times that summer and never got a call back: the issue was when we opened it w024 there was a lot of crinkles in the bottom of the pool and the liner stated to come over the side of the . I tried the installer again and tarpons pools and got no responds. It was time to close the pool for the summer of 2024 and remind you it wasn't even a year. in the june of 2025 opened the pool and more wrinkles and still coming apart meaning the liner. I finally,y got a hold of somebody at the pool place and the manager called me back a few times and he said he will get ahold of the contractor that did the work and still no return call from the contractor so I called again and I was told that somebody from tarpons will come out and look at the issues well they never did called again the answer I got well there is only 1 year warranty even thought he liner has a 10 year warranty on it. So the question was what do u mean 1 year warranty when the liner has a 10 year warranty and why wasn't this explained to me. Yes I know it's 2025 before someone finally reached out if someone would of called me back within the 1 year which again I tried June w024 to get this straightened around. The new liner cost $10,000 with no warranty for this issue. Again remind you the contractor said he would never work on this pool again. So if you get any work and no liner makes sure they explain what's warranty or not. i got a estimate from them in the mail for around 1,800 dollars to try to fix the issues very disappointed with this company. the installer did a fantastic job job repairing the bottom of the pool this was the first liner that was to small.. Laurie fields

After moving into my new home, I had a beautiful water feature in the backyard that didn't work. It…read morewas becoming a mosquito haven and breeding ground and a problem for me and my neighbors. Thankfully, Jon and Tarson were there to come save the day! They needed to pump out about 6" of muck and replace some damaged lines but got my waterfall back up and running. They were excellent and would recommend them again!

Jim & Pete, the owners, went above & beyond every step of the way. Now we are waiting for the Spa…read moreof my dreams to be delivered! There may be bigger Hot tubs out there but not better!! We got everything we want for $12.900.00. Easy financing with Empower. Very appreciative!

Did a great job with our liner replacement. From the recommendation they offered, the measurements,…read moreto the install, fit, finish and clean-up - we are pleased. Thank you!

Longstanding customer who uses Coolwaters for pool openings, closings, repairs and questions with…read moreexcellent response and service. Thomas A.

There are a lot of bad Pool companies, but this company takes the crown as the worst one. I called…read morethem three weeks ago after I saw one of their trucks drive-by saying they do service calls. Their first visit they went to the house did a mediocre job didn't even backwash the pool and the pool was left looking not good and cloudy . I called up and spoke to a woman on the phone who gave me an attitude because I'm calling letting her know that the pool looks bad after I paid them to service it and that this is a business that I am running here and then I need my pool, not to be cloudy and looking bad The owner drew the came to the house went on about how he's the best And how it takes time to get the chemicals correct 10 days later the pool looks 10 times worse and it's green. I will attach photos. This guy says he's the best but couldn't even manage to get my Pool water looking good. Then after I call other companies up and I got Liverpool Pool and Spa to come out and handle the situation, they told me how bad this company is, I can clearly see that as I just hired them less than a month ago, and I've already fired them. I don't have some Lil pool either. This is an inground $80,000 pool with a salt water system and the they can't even manage to get the Pool water clear, how could you trust them with any kind of installation? Do yourself a favor steer clear of this company

I have been working with Hunter Springs since December of 2021 and each time I meet with them as a…read moregroup or individual it confirms that they are the ideal client you want to work with. They truly hold to their Core Values of Dedication, Integrity, Professionalism and Quality. I would highly recommend me!!!

We have used the professional services of Hunter Springs Landscaping at our former home preparing…read morebeds and tree planting. The choice of trees was very appealing and the beds added charm to the property. In our current property we have relied on Hunter Springs for a number of tasks. They performed extensive tree and brush removal to significantly open our yard view to our lakefront. They corrected drainage issues with below ground drain pipes, and a stone retaining wall. Tree plantings have provided charm and needed privacy. There will be more to come this spring. We certainly recommend Hunter Springs, and know that you will enjoy working with them.

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

Great staff. Hard workers. Extreme professionals.. highly recommend…read more Cindy Barber

Purchased a large fiberglass pool from this company in 2024, everything went great and they've…read moreprovided excellent support whenever needed. Thanks Sammy!

Immediately after this company eventually "vacuumed" my pool (still dirty- the man who came…read morebizarrely tried to tell me "it's a process." ) the pool immediately began to drain and a piece of hardware was broken off the pool and left on the side of the pool. It is far too coincidental that this damage happened on exactly the day they finally came. They clearly caused it. Later I discovered that the wet and dirty pool cover had been rolled up and tossed into the back of my shed, so now of course it is a moldy mess. Very sloppy "work." In response to my BBB complaint the company representative slandered me heavily and personally, and very inappropriately involved my minor child in his false and illogical narrative. Frankly, it is hurtful and disappointing to see myself so extensively lied about. They claimed I have been "combative" "for years." Actually I've always been polite and non-demanding. Last year I even addressed a problem with a neighbor's barking dog that their workers had complained about. A fence was erected for the comfort and safety of their workers. This required time, money and diplomatic communications with my next door neighbors. Far from bring aggressive, I was actually reduced to tears, I was so distraught by their treatment of me the last time they visited.! "Combative" to this staff member (he did not introduce himself) must mean telling him the truth that their "service" was as I stated, "not working for me." Every word of my BBB complaints are true - and documented. They also claimed in their BBB response that their company is now called Blue Ridge, not Stiles. This is confusing because they still answer their phone "Stiles Pools" and bill under "Stiles Pools." Unfortunately, I have had to turn the matter over to my attorney. Whatever this company calls themselves- Blue Ridge or Stiles - they have done me a very bad turn.

We had our liner replaced because it had a whole in it. It looks worse now than before. There are…read morerock and wholes under the liner. In multiple places it looks like the dirt under the liner is sliding down the slope. When asked what they'll do to rectify, the stated we'd have to pay double to get it done right. Save yourself the headache.

The team at Blue Camel are great - wound up with an earlier time slot for our water delivery, so we…read morewere back in business ahead of schedule. Also, incredibly kind with my 80+ year old mom when she was still with us, who always wanted to come outside and share tales of the house, and Onondaga County in general. :) Truly kind souls, highly recommend.

The owner of this business arrived on time to fix our pool but obviously knows little about pool…read morecare from his on site estimate. Buyer beware he is a danger. Look up the business and business owner and go with a known and safe pool company instead.

THID HIGHLY RECOMMENDED!!! Great bargains which change every week.. They get new stock weekly…read more.. you should go weekly for the best bargains!

I have been shopping at this location since it first opened. Ever since the "rearranging" of this…read morestores lay out last year, this place has gone right down the tube. The worst part is the check out registers. Now, there is usually only one register open (instead of two or three), and a line of 6 or more customers waiting in line to pay for their merchandise. Most of the employees have been there for a long time, and all but one exibit the "I hate my job" vibe. The one that doesn't (yet) is the one that is the newest member of their staff. I used to shop there at least once a week, or at least every other week. Now I go a month or two between visits, and absolutely dread it when I have to check out.