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    Tarson Pools & Spas

    1.8 (29 reviews)
    Closed 9:00 am - 5:00 pm

    Tarson Pools & Spas Photos

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    Terrible place to get a pool from. We purchased an above ground pool. When it came time for them to dig the yard up one guy showed up and told us he would be back the next day to start. He never showed back up until 4 days later on a Friday. He then dug a little of the yard up and his machine broke so he left. He assured and guaranteed us the pool would be up by that Sunday however it was not. Today we called for them to tell us the machine is still broken and will take days to repair and they are not willing to rent another machine because now we have a ton of water from the rain where he dug some of the yard up. They are full of excuses! They have zero communication! Overall horrible place and we no longer are having a pool installed with them. A picture of what our yard now looks like

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    4 years ago

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    8 months ago

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    4 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    Ryan T.

    Helpful 2
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    5 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    12 years ago

    Tarson did come out and fix my pool and compensated me for my time and cost to refill the pool.

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    8 years ago

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    10 years ago

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    11 years ago

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    12 years ago

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    Ask the Community - Tarson Pools & Spas

    Cannon Pools and Spas - Pavillion

    Cannon Pools and Spas

    3.2(11 reviews)
    2.8 mi
    $$

    Our experience with Cannon Pools has been nothing short of awful. We called in August to schedule…read moreour pool closing and were told they weren't scheduling yet, but that they would take our number and call us when they started. Weeks went by with no call. When we followed up in September, we were told the woman who scheduled closings wasn't there, but that our number would be added to the list, the same list we were supposedly already on. Still, no one ever contacted us. By early October, with temperatures dropping into the 30s at night, my husband called again. This time, we were told that they had actually been scheduling closings since August, meaning we had been completely misled from the start. Once again, we were told someone would call us to schedule, and once again, no call ever came. After being ignored and given the runaround for nearly two months, we've now switched to another company. Cannon Pools clearly has no organization, accountability, or regard for customer service. If you value your time and your pool, go elsewhere; this company is entirely unreliable.

    I've used these guys since I first bought my pool from them in 2011. They've always been fantastic…read moreto work with up to the last couple of years. It seems like the experienced and knowledgeable people that used to be there to assist have all gone and have been replaced with high school kids that only know how to upsell chemicals. I've been having a clarity issue this year, long story short, they made the problem worse with what they had me do to fix it, then I got to pay for the stuff to fix the problem they created. I even changed the sand in the filter at their suggestion, which it turns out is not the problem. $400. Hope the margin was good on the sales because I'll never be in again. Sad, I've always enjoyed working with them.

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    Cannon Pools and Spas - Pool

    Pool

    Cannon Pools and Spas - Roman End

    Roman End

    Cannon Pools and Spas

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    Liverpool Pool & Spa Hot Tub Super Center

    Liverpool Pool & Spa Hot Tub Super Center

    2.2(11 reviews)
    5.1 mi
    $$

    Very nice to try and buy a pool for a MONTH and when we go in to do the paperwork, they say…read moretomorrow. And their website says open til 7, and they're closing at six. Literally go anywhere else at this point. The worker who was supposed to do our paperwork said that she told the guy we were emailing, that she said tomorrow, which we were not told. Be better honestly.

    In January of 2024 we decided we wanted another hot tub. We went to the Baldwinsville location and…read morebumped into a salesperson by the name of John Casson. We explained our wants and needs for this hot tub and he listened intently to all of our concerns and we finally narrowed it down to a single unit. Spending a lifetime in sales and service i'm fairly critical when it comes to dealing with other companies and John was the consummate professional. I highly value the fact that he spent his first years in the service department, in my experience there is no better salesperson than someone who was raised in the back end of the business and knows what happens on site when customers aren't given the correct information. Fast forward three months and they delivered our spa today and the delivery crew was fast and efficient and took the time to explain all of the opening procedures as well as the procedures to keep the spa running in excellent condition. Up to this point I would say that we are completely satisfied with no reservations. I noticed there's a lot of negative reviews here but it's been my experience that satisfied customers rarely take the time out to leave a positive review so, here we are. I would highly recommend anyone to seek out John as their sales representative and I promise you, you'll not be disappointed.

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    Liverpool Pool & Spa Hot Tub Super Center
    Liverpool Pool & Spa Hot Tub Super Center
    Liverpool Pool & Spa Hot Tub Super Center

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    Tarson Pools & Spas

    Tarson Pools & Spas

    1.8(4 reviews)
    5.1 mi

    I put in over 15 gal of chlorine in my pool and let go for a couple days , I then had the water…read more"tested" by them and they said chlorine is low, I got another 5gal and put it in and the next morning I went and had it tested again and was told , again the the chlorine was very low..... how I asked , I just put 5gal in 12hrs ago.... This guy responded by ohhh. You should wait at least 24hr to have the water tested ---I said back to him , really so that will make the chlorine magically appear????? I also asked why the chlorine don't smell as strong as it did the past couple years ???? He said they could be using different chemicals...... I walked out , went to a diff pool store and got 4 bags of shock and pool was clear in 2 days

    I have been in business for fifty year and responding to client's or customer complaints and…read moreconcerns in a timely manner is paramount. Like everyone else I was given a "line of chatter" when purchasing a pool but when the heating unit malfunctioned no one returned calls, I had to have them bypass the heating unit in order to run the pool and I was told that it could not be repaired but had to be replaced after only the 2nd season! I keep a cool temperature in the pool and so the heater had been used perhaps four times a season! Apparently, there is only a one year warranty on a $2000.00 heater! A return phone call from a knowledgeable person would have been appreciated. It is time to move on to a more reliable source for pool maintenance and replacement parts.

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    Tarson Pools & Spas
    Tarson Pools & Spas
    Tarson Pools & Spas

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    Tarson Pools & Spas - hottubandpool - Updated May 2026

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