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9 months ago

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6 years ago

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8 years ago

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Liverpool Pool & Spa Hot Tub Super Center

Liverpool Pool & Spa Hot Tub Super Center

(11 reviews)

$$

Very nice to try and buy a pool for a MONTH and when we go in to do the paperwork, they say…read moretomorrow. And their website says open til 7, and they're closing at six. Literally go anywhere else at this point. The worker who was supposed to do our paperwork said that she told the guy we were emailing, that she said tomorrow, which we were not told. Be better honestly.

In January of 2024 we decided we wanted another hot tub. We went to the Baldwinsville location and…read morebumped into a salesperson by the name of John Casson. We explained our wants and needs for this hot tub and he listened intently to all of our concerns and we finally narrowed it down to a single unit. Spending a lifetime in sales and service i'm fairly critical when it comes to dealing with other companies and John was the consummate professional. I highly value the fact that he spent his first years in the service department, in my experience there is no better salesperson than someone who was raised in the back end of the business and knows what happens on site when customers aren't given the correct information. Fast forward three months and they delivered our spa today and the delivery crew was fast and efficient and took the time to explain all of the opening procedures as well as the procedures to keep the spa running in excellent condition. Up to this point I would say that we are completely satisfied with no reservations. I noticed there's a lot of negative reviews here but it's been my experience that satisfied customers rarely take the time out to leave a positive review so, here we are. I would highly recommend anyone to seek out John as their sales representative and I promise you, you'll not be disappointed.

Tarson Pools & Spas

Tarson Pools & Spas

(4 reviews)

I put in over 15 gal of chlorine in my pool and let go for a couple days , I then had the water…read more"tested" by them and they said chlorine is low, I got another 5gal and put it in and the next morning I went and had it tested again and was told , again the the chlorine was very low..... how I asked , I just put 5gal in 12hrs ago.... This guy responded by ohhh. You should wait at least 24hr to have the water tested ---I said back to him , really so that will make the chlorine magically appear????? I also asked why the chlorine don't smell as strong as it did the past couple years ???? He said they could be using different chemicals...... I walked out , went to a diff pool store and got 4 bags of shock and pool was clear in 2 days

I have been in business for fifty year and responding to client's or customer complaints and…read moreconcerns in a timely manner is paramount. Like everyone else I was given a "line of chatter" when purchasing a pool but when the heating unit malfunctioned no one returned calls, I had to have them bypass the heating unit in order to run the pool and I was told that it could not be repaired but had to be replaced after only the 2nd season! I keep a cool temperature in the pool and so the heater had been used perhaps four times a season! Apparently, there is only a one year warranty on a $2000.00 heater! A return phone call from a knowledgeable person would have been appreciated. It is time to move on to a more reliable source for pool maintenance and replacement parts.

Stiles Pool - poolservice - Updated May 2026

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