Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

Started up our pool Wednesday before Memorial Day. We had a MAJOR problem with the heat pump…read more Called several places for service, including the place where we had purchased this 2 1/2 year old pool, and the few that repaired heat pumps were not available until mid-June. We called Cool Waters and Drew (owner) arrived Thursday afternoon, diagnosed the problem and went over and above to fix it. By Friday afternoon, we were up and running. This is definitely my new pool company.

Cool Waters will take your money for a pool liner install but won't give you a contract then will…read morekeep pushing their install date out. This is currently happening, June 24, 2022. Two install dates and two no shows with no phone call either. Good intentions don't work if you have no communication or planning skills. My neighbor had his liner installed by Cool Waters in May of 2022 and they left him with wrinkles in the bottom. They never came back to fix it. They are grasping at planning and installing. They have no contracts much less insurance. BEWARE.

The team at Blue Camel are great - wound up with an earlier time slot for our water delivery, so we…read morewere back in business ahead of schedule. Also, incredibly kind with my 80+ year old mom when she was still with us, who always wanted to come outside and share tales of the house, and Onondaga County in general. :) Truly kind souls, highly recommend.

The owner of this business arrived on time to fix our pool but obviously knows little about pool…read morecare from his on site estimate. Buyer beware he is a danger. Look up the business and business owner and go with a known and safe pool company instead.

Jim & Pete, the owners, went above & beyond every step of the way. Now we are waiting for the Spa…read moreof my dreams to be delivered! There may be bigger Hot tubs out there but not better!! We got everything we want for $12.900.00. Easy financing with Empower. Very appreciative!

I have to change my review , bought a hot tub 7 months ago installed it 3 , they sold me a soa with…read moreno filters in it and I have to add water every week . Called never got a call back

Acme Pool and Spa in New Hartford, NY, is outstanding! Their team is knowledgeable, friendly, and…read morededicated to helping customers find the best products and services for their pool and spa needs.

Excellent customer services. Purchased intake lights last year at 39.00 each. They stopped working…read more Spoke to Rick n he gave use two New lights... Great Place

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

Larry is great: responsive, knowledgeable, personable. He assessed my tub's problem quickly, sent…read moreme an estimate, ordered parts and returned in a few days... tub is now working perfectly. My only complaint would be his steep travel fee, but I understand his time is valuable.

From the owner: Harmony Hill Spa Repair in Greene cty ny will get your hot tub running so you’re back enjoying…read more you’re hot tub Harmony hill can diagnose heating,pump, control problems and leaking hot tubs If your located outside Greene cty no worries we can travel to your location and diagnose your hot tub problems

I called 2 of the big name pool stores in Rochester and they did not answer or return calls. Carl's…read moreanswered right away, ordered special parts and had them in 2 days. Prices are very competitive.

I have found products priced considerably higher than other pool supply stores, some help is a bit…read moreon the rude side!

The staff was very helpful! I went in a bunch of times throughout the week trying to get my pool…read morecleaned out and running. They testes my water, gave me a detailed report and gave me a discount on a expensive filter i needed to replace.

Unknowledgeable staff, rude employee-Mackenzie. They push expensive products that do not work…read more What happened to customer service? Well it flew out the window with this group.

Warning ! Warning ! DO NOT USE PICTURE PERFECT POOLS to install your pool! We have had issues with…read morethem from the beginning . Our pool was installed incorrectly ... wavey walls, wall depth fluctuations , and the most egregious of all, we cannot stand on the bottom of the pool as the liner has shards of porland cement protruding upwards into the liner. Craig Pritchard (Owner of Picture Perfect Pools) even admitted the bottom of the pool was installed improperly, but blamed the cement company. Really?! Long story short, we are pursuing legal action against Picture Perfect pools as they have gone radio silent. Please! Do yourself a favor and avoid pain and headache by not using this company.

I am a new spa owner. I was searching for a filter for our spa and having difficulty finding the…read morefilter needed. I stopped in this location and the owner of the store chose to embarrass and humiliate me in front of other customers rather than help. I was searching for a filter for a Jacuzzi spa which was oval with a round hole on top and oval hole on bottom of filter itself. I came with photos and measurements. The owner of this store told me that nothing like this existed (in the face of visual proof) and that I needed luck to find my "make believe" filters. He went on to yell out of the store front door as I was leaving, and in front of other customers, that I did not know what I was talking about, he has worked in this business for over 40 years and that I was "making up" the filter sought. Another store assisted me in my search and I purchased the filter sought. The Picture Perfect Pool and Spa store owner was mean, arrogant and I do not recommend due to his outward disrespect.