This was our third or fourth purchase from this company over the last 25 years or so in like the…read moretimes before we left feeling that we were completely satisfied and well informed about our purchase. The sales person was a delight to deal with, she had good product knowledge and gave us the information we needed to make a decision. The highlight of the deal, was the delivery! These two fellas showed up at the appointed time and were quickly unpacking and installing our new furniture and they even removed an old piece of furniture. After all these years of doing business I just don't see the point of shopping around because this place is where service lives.

We ordered a number of pieces for our new, downsized, apartment. There were two gentlemen who…read moredelivered the furniture to Timber Banks on April 18, 2026. While I don't remember their names, they worked extremely hard to get the furniture set up and, in a few cases, put together. We have had many deliveries in our lifetime, but these two men were head and shoulders above everyone else who has ever delivered anything for us. We are more than pleased with the furniture and so very thankful for the two men who delivered it.

Overall experience as always great. Heather was fantastic. Its hard to believe she has only been…read morethere for a month. I came in for a mattress, bed, and side table. Selection was great. Checkout was great with Heather. My only concern is Antoine. Heather ran into difficulty, keep in mind she has been there ONLY 1 month. She asked for help. He was tge most rude and obnoxious person . I was embarrassed for her. I have been in customer service for a long time and he treated a Co worker like a piece of garbage. Had it not been for her other 2 co workers, a lovely lady and a younger tall chap, I probably would have walked out. Never berate your staff in front of customers. She managed to correct the issue, however what is disconcerting is that if she ran into trouble again, the other two told her just to reach out them, that Antoine was in one of his moods. That is not okay. Please do something about his manner. When I had my own stores, employees tgat spoke their co workers like that would have been out the door. He needs to be restrained in customer service. When I have to purchase again which I will, if he is the only one there, I will come in a different day. Otherwise Heather deserves 5 stars for her composure and personality. Loved her

Good customer service and good quality furniture would recommend this place for your future choiceread more

Great deals on furniture and super friendly and helpful staff. Start to finish great experience…read more New store , clean and pleasant.

DO NOT BUY FROM THIS COMPANY!!! Their customer service is horrible not to mention their items are…read moreall cheap and second hand merchandise. I got a living room sofa set from them, 1st delivery didn't happen, I took off from work sat around all day waiting for a call or text, didn't happen. Second attempt, my husband took off, again no calls or text from the driver or the company. Needless to say there were alot of calls made on our part, with a 3rd scheduled delivery, they were 4 1/2 hours late, showed up drunk or on drugs maybe, went 3 doors down to the neighbor's house. I had to go get them. Do they not have a delivery address with the house #? I was baffled. Got inside about to take the plastic off the sofa and there is a huge hole in the middle. I immediately refused the furniture and had them leave. Called American Freight and was told my entire order would be refunded including shipping, which as you might have guessed did not happen! They're frauds, end of story. Take your business elsewhere, I sure did!

First we bought two chairs and the legs on one was bent. They came right to the house and repaired…read moreit. More importantly. We bought our bed and mattresses from them. After a few years my mattress began sagging. They sent a rep to our house and decided it fell within the 10 year warranty. We got the mattress replaced (not pro rated) with no questions or problems. Easy as all get out. They were like a breath of fresh air.

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​

My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

Gotta admit, I was a little sus of this place from the outside- it's seen better days. But inside…read moreit's refreshingly straightforward. The prices are all clearly, reasonable, and don't vary by any sale seasons. I didn't feel pressured to buy (which is nice if you're kinda crotchety due to bad sleep like I was). The selection is limited compared to other stores but Syracuse Mattress is one of the few places which actually carries flippable mattresses. Additionally the brands they carry were not any I had heard of but my tests all felt comparable. They have hybrid, pillow top, and adjustable mattresses as other stores do. You can get delivery but most of their shoppers pick up directly. I'd definitely recommend stopping in, though check their hours as they're closed on Sunday and Monday.

I got a gorgeous chair from this place. It's a really comfy armchair with a nice pattern on it. It…read morewas $300, which is, well, for me that's kind of an expensive chair. It's attractive, though, and I spend a good 10-14 hours a day on it, as a disabled person who is stuck at home during the pandemic. I am using it as a computer chair. Heh. Did you know that you don't have to use an uncomfortable as hell swively tilty office chair as a computer chair? You can go ahead and use an armchair instead. 500 times more comfortable. Do it. Go wild! Nobody can stop you! Sales associate was really nice, too. They were happy to chat with us quite a bit, and made us feel welcome. We'll probably be back when we decide to get a sofa.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.