Gotta admit, I was a little sus of this place from the outside- it's seen better days. But inside…read moreit's refreshingly straightforward. The prices are all clearly, reasonable, and don't vary by any sale seasons. I didn't feel pressured to buy (which is nice if you're kinda crotchety due to bad sleep like I was). The selection is limited compared to other stores but Syracuse Mattress is one of the few places which actually carries flippable mattresses. Additionally the brands they carry were not any I had heard of but my tests all felt comparable. They have hybrid, pillow top, and adjustable mattresses as other stores do. You can get delivery but most of their shoppers pick up directly. I'd definitely recommend stopping in, though check their hours as they're closed on Sunday and Monday.

From the owner: ​We are Central New York's hometown source for affordable mattresses. Stop down and let us show you…read morethe different between chain stores and a local business.

Went to Mattress express 8 times, got the bed that I wanted, but still need a queen size bed frame…read more Have a king, and they will not help me at all, with taking the king size frame for a queen size frame. No one cares, and probably will not do business with them anymore. Kevin was nice to exchange the bed, but, thats about it.

My experience with Mattress Express on Erie Boulevard, was amazing. What a refreshing experience…read moredealing with Jeff. His knowledge and experience of the various products and ability to help me understand which products would be best suited for me made my choice so easy. That, coupled with his ability to listen to me, really helped me with my choice. I NEVER felt pressured. The entire experience was enjoyable. As an aside, the manager, Nick was engaging and fun. I highly recommend you go there FIRST do NOT go anywhere else.

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

Buyer Beware!! Raymour & Flanigan have a very deceptive mattress warranty program. Five years ago…read morewe purchased a Sealy Posturepedic Plus mattress with a ten year warranty. We noticed that the mattress had some significant depressions and went back in to purchase a new mattress, which we did, a $5500 Beauty Rest Black mattress. At this time our sales rep stated it would come with a 120 day trial and could be exchanged after a minimum of 30 days if the comfort level seamed off to us. He also said it can with a ten year warranty against depressions. This mattress has been great so far, about three weeks in. My problem starts here. I inquired if our current mattress had the same warranty. He looked up our purchase and confirmed it did in fact have the same warranty. He said to run a straight edge across the mattress and if the depressions were greater than one inch we were covered and we would be issued a credit for the purchase price. Photos will be attached below. In the mean time, the mattress had to stay at our home until a service tech could come out to inspect the mattress. The mattress was stored for the two weeks while waiting for the tech, on its side since there was no available space to store it on a frame as our new mattress had already arrived. Flash forward two week or so, I place the mattress on top of our new mattress to make it easier for the tech to inspect. He comes and goes saying we will receive a call in the next few days. Two days later the call comes in and the young lady states the depressions measure 1 1/4" and therefore are not covered by the warranty. I let her know we have the photos of the depression before the mattress was stored waiting on there tech and even if they were to go by their measurements, 1 1/4" is greater than 1" therefore it should be covered regardless. She gets flustered and says she will have a manager call me back. Two days later and no contact. We have spent tens of thousands of dollars with this company and now this treatment. It will be our last purchase from them to say the least. Next step is to contact Sealy directly and then attorneys to fight it out. These are not mattresses that cost a couple hundred dollars but so called top of the line. Raymour & Flanigan should be ashamed of the service they provide, it is completely pathetic and unfortunately for their sake, I'm not the guy to just let it go.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

There isn't a rating low enough to apply. Had to give one…read morestar to continue with this review. We purchased a Flex Steel Power Recliner 3 1/2 years ago. Now I don't know about anyone else, but Id expect a "leather" recliner to last more than 3 1/2 years but not he case with ours. Within the first year the "leather" started peeling/breaking down and of course it was all due to consumer care according to Flex Steel but since it was within the 1st year of purchased it was repaired (not replaced) with new sections of material. About 5 months ago, the same thing started happening on the left side arm rest only much worse but this time because it was out of warranty, Flex Steel nor Dunk & Bright would not repair, replace or return for full credit. Through all this we discovered our "real" leather recliner is "bonded" leather. BIG difference and something that should have been brought to our attention at time of purchase. Now you may think its asking for a lot after 3 1/2 years to have this addressed with full coverage costs but honestly, do these two companies expect a customer to drop over $2,000.00 on a piece of furniture only to have the covering start breaking down after 3 1/2 years? I thought i was dealing with reputable companies but guess not. And as far as consumer care goes (our care), we purchased about 15 years ago an Ekrons Stressless "real" leather recliner and about 7 years ago a Natuzzi "real" leather recliner. To date absolutely NO issues or signs wear. Guess that's what happens when you purchase quality furniture from reputable companies. Never again Dunk & Bright or Flex Stee.

I had almost given up finding replacement leather cushions for two Siesta Scandinavian chairs that…read moreI had purchased over 40 years ago--till I remembered the name of the store in Syracuse where I lived at the time. Bingo! Kathy knew exactly what I was looking for and helped me select just the right item--two of them in fact. They just arrived and they are perfect. Could not be happier. Quality products and excellent service--a rare combination nowdays.

One of a kind in CNY! Unfortunately, this gem is bookended by two dilapidated, empty stores, but…read moredon't let that deter you. Even if you're not in the market for new furniture, you could easily spend an hour here just browsing the high quality, unique pieces in a bright, clean setting. (Full disclosure? My girlfriend and I spent well over an hour yesterday.) This business has top of the line, contemporary furniture from all over the world. There are two floors with an incredible selection of living room, bedroom, and dining room pieces. The owner is knowledgeable, personable and low key. This business has the "wow" factor.

This was the worse experience I ever had with a mattress center. Now I know why I buy them online…read more During the entire sales process, I felt like I was talking to a used car salesman. I had to be on my highest alert. Also, I was looking at purple mattresses and they had none of the newer versions in their store so I couldn't even try them out. But OK I ended up buying a tempurpedic, at least I was able to lie on it to get a sense of its feel. Well, these are the most expensive mattresses pretty much on the planet. So I placed my order I financed it and that was pretty easy to do. I was told it would be in within the next two weeks. Meanwhile I looked through the return policy. Once again the online return policy is so much better than the in-store. It would've cost me $99 to get the mattress returned and I only had a 30 day trial. Why I continued with this transaction. I have no idea because it just got worse. Three weeks after I ordered and I still did not have the mattress so I called to cancel. I ended up speaking to a woman who didn't know anything about the order and put me in touch with the owner. The conversation was rude and one-sided in his direction. He wouldn't cancel the deal. His explanation was he had a new inventory manager who didn't know he was supposed to expedite the mattress. Their process is to hold orders in the warehouse until they have a full truckload. Who knows how long that takes. Finally it arrived. . Why wasn't that told to me at the time of purchase? So after my mattress was delivered we begin enjoying our sleep on our new mattress. I will say the product is excellent and I would recommend it to anybody. But I would never buy through a store and especially this one. They got worse from here. I thought I'd test the return policy so I read it and I filled out the paperwork online as required expecting somebody to call me as the paper stated to get the return started. When that didn't happen, I called the store and they said we can't help me. You have to go through the people that we mention in the paperwork. I told them nobody called me and they said try again and that they could not help. Well it's probably been about 90 days now and still nobody has called me. What a mess. No wonder this store has such a bad reputation here on yelp. I will never buy a mattress from this store and most likely from any other store again. Good luck and I'm sorry I had to put up such a negative review but they earned it. buyer beware.

terrible, pushy,rude salespeople. the manager lady condescending and demeaning. I came in wanting…read moreto look around, maybe see what they had on my own without a salesperson leading me around. I said up front I'm not in a position to make a purchase on that day. they insisted on showing me mattresses and despite my reiterating I'm just looking they pushed and pushed, even leading me to the cheapest mattresses just to get a sale.

great customer service and really affordable prices for the furnit that they have. I bought the…read moreAsher black sectional and it was the perfect size for my house. I did the finance option and got the protection Plan and was able to pay it off within the first 30 days.

Great store, friendly staff and hard to beat prices! Would highly recommend if you're looking to…read morefurnish your home or know someone who needs to themselves!