Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

Mattress Express is the best place to purchase any of your mattress needs I do believe that the…read morestore in Pulaski is now in Oswego Go there and speak to Gabe he will hook you up with a great deal on one of their 12 name brand mattresses

From the owner: Looking for mattresses in Pulaski? Come in and let us help! We carry all of the top brands from…read moreluxury to budget, so you'll walk out with a sleep solution guaranteed.

Terry was extremely helpful, patient, and kind. His obvious knowledge about mattresses made…read morechoosing the right one for my particular needs very easy. I highly recommend asking for Terry when/if you want expert help which mattress best fits your needs!

I have had great experiences purchasing mattresses and mattress covers from Metro, most recently…read moreright after the store reopened after the Covid shut-down. Pros of Metro Mattress - The same employees have been there for the 10 years I've been a customer. Terry is always very pleasant and helpful. - Returns are easy. Around Christmas I bought my son a new mattress. It turned out he didn't find it comfortable. It was easy to exchange the mattress and now he's super happy. I also had to return a mattress under warranty. Simple process, no hassle. - Warranty program is very generous. Mattresses are ridiculously expensive. It makes sense to me to purchase them from a retailer that's easy to work with and that stands buy the products they sell.

Rick took great care of us from the beginning of the project. Really helped us think things through…read morecorrectly. Cary and Aiden (installers) were amazing! (Hope I've spelled their names correctly.) Fantastic job and very very pleasant. Totally recommended.

From the owner: Full spectrum of the finest quality floor covering products and a large selection of box spring and…read moremattresses

I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never…read morebe able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

After the most restful sleep my husband & I have had in a long time thanks to the knowledgeable…read morerecommendations of Eian, our sales person! He took the time to fully understand our needs and price points and made every effort with corporate on alternatives to how our selection could be held until our money was available while taking advantage of special prices available. Throughout the time of our first visit to the day after delivery, they made us feel like being valued customers was as important as just making a sale. They were even quick to rush out to the parking lot on one of our visits to assist when I fell and got me back on my feet. We then received follow up inquiries on 3 occasions to ensure I was okay! To sum up our experience with the company and its' sales employee, we found them knowledgeable, reliable, dedicated to customer satisfaction and just because delivery is complete, they still gave assurances they will be there for any issues that might surface during the "sleep-test"  and beyond throughout the warranty period.

What can I say except these guys are cheats! They sold us USED adjustable bed frames at "last…read moreyears" price. After much haggling we settled on a frame and mattresses but when we said the price was still way too high, the one who is the store manager says he's found last year's model at last year's price in the warehouse. We agree and sign the papers, they say "if you are not happy you can return it for free, no charge" Lies!!! Everything was delivered while we were away but as soon as we put the lights on we could see right away that the frame has scratches and the remotes for the adjustable bed frames have been worn down by use. My neighbor who was there when they were delivered said the frame was wrapped in plastic not in a box they would normally come in. Thank god the mattresses are new, at least I think they are! We called, we went back to the store to complain and say we want new bed frames and we want them to take back the used frames. The other guy who is not the manager says he doesn't believe they would sell a used frame and if we want a new frame we'd have to pay the new frame price. When we asked why we were sold an old bed frame he has no answer but says Ian is not here. In the end we paid a few grand for USED bed frames maybe even from the homes of Stan and Ollie who knows. We even tried to reach the main store and email someone about the used car feel of the store but no one could give us a person or direct email or telephone number to anyone in charge. These two slicksters should be ashamed of themselves. I would not recommend this store to anyone, ever!