My wife and I went to the Watertown, NY store to purchase an adjustable bed. The salesman,…read moreWilliam, was very informative and helpful. We came from Malone and they had an instant comfort king size bed on the floor that we liked. He mentioned that they had just gotten that particular model and did not have it in stock. He called the Syracuse location, they said that they had one and would send them their model, consequently, selling us their floor display. William and his other associate disassembled the bed, packaged it and helped load it into my truck. William also made us feel comfortable with our decision and will definitely recommend your store to our friends and family

Ordered a purple harmony pillow on may 16. It's July 13th and still don't have it. they will not…read moregive me a refund. More than 2 months of waiting for a pillow. They do not have a great system, even when they are months late they still will keep your money and tell you, you aren't getting a refund. Crazy work.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.

In the market for a good priced mattress with a 10 year warranty and found exactly what we needed…read more Very friendly staff, knowledgeable and quality product. I would highly recommend checking out this mattress store before you buy anywhere!

Your money goes further at Sleeping Giant! What would only get us a basic model at other mattress…read morestores - got us so much more here! Great selection and service. No pressure shopping.

My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

I was looking for an island that would add storage, function and beauty to my kitchen and I found…read moreit at Raymour and Flannigan. I met Tamara Crawford, the showroom manager. She was extremely friendly, helpful and had a fantastic sense of design. She showed me all the options available and to my surprise, there was something for every style. We quickly pulled together the finishes and fabric that would compliment my home. I really appreciate all of Tamara's help, expertise and professionalism. Thank you!

We came here just to look around and we were skeptical coming here due to it looking to be very…read moreexspensive, We got a good deal! And Kathy worked with us and she was amazing! Very understanding also took the time to find something that would be perfect for us and in our price range! We got a super comfortable King bed and flexible frame and some wonderful pillows to go with it! Definitely check out this place!

I know it is always easy to criticize customer service, but rarely do people take the time to…read morecompliment it. Our experience was somewhat unique and the crew at Kingston MM: Jake, JoAnne, Chris & Matthew bent over backwards to accommodate me. Our mother is quite ill and needed a better mattress for spending long hours in bed. After pitching me the perfect choice it came to the attention of a new employee that they in fact did not have it in stock, lesson learned I suspect. When someone needs something yesterday, don't sell them something that can't be here till next week. Instead of sending me off empty handed we settled on a compromise hoping it would work. It did not. I contacted them, they got it sent from Ottawa and the exchange took place. We live on an island, getting on and off, timing when Mom would not be in the bed, would be almost impossible. The solution bring the replacement back to the house, do the switch when she was up in the wheelchair, and change them out then. This is not the store policy, and frankly should not be, but our situation required some compassionate compromise and it was delivered in spades. Since Covid, the whole service industry has been thrown in a tail spin. Staff shortages, lack of experience, the list goes on. The end result has been overall poor customer service everywhere, with the expectation that we the customer pay more for it and accept it. For us, in a time when good old customer service was needed, we got it! I can't thank the team at Kingston Mattress Mart enough. It has not been an easy 6 weeks and it won't get easier, but at least we know that Mom can sleep comfortably. Thanks again for your efforts.

I purchased a mattress and bedframe for our guestroom from the Kingston store. The sales person…read morewas very helpful, asking us several questions so that he can better understand our needs. He then suggested several options at various price ranges. Our only disappointment was with the delivery. The driver was rude and appeared to be in a rush, resulting in damage to our mattress. Once I brought this to the attention of the store manager the problem was immediately rectified, and the mattress was exchanged. The manager and new delivery team were amazing to work with. I would highly recommend Mattress Mart as they have a wide selection of great quality merchandise, with great sales & after-sales personnel.

I think one of the main reasons why this furniture store is so successful, is because it is…read morebasically the only one of its kind within the area; save for Raymour & Flanigan but they are expensive as fuck. We've picked up a couple good quality pieces here including a bedroom set which was substantially cheaper than it was listed online. The salesmen are flexible with their pricing and typically won't bother you too much, though sometimes you do have to ask for space (but it's their job so you really can't get pissy about it). They offer tons of tacky military decor if you're into that... you know, like the pictures of the soldiers with angel wings attached to them as they're saving a child from a burning building along with even more cringeworthy quotes and pictures like that. But you know what? People must be buying these horrendous pieces otherwise they wouldn't be up for sale. Customer service is pretty wack. We had to contact Ruby multiple times before she finally got back to us regarding a crack in our bed frame. I should add though that she was eventually helpful and did replace it without too much fuss. Delivery is free which is awesome but don't listen to the time frame that they give you because it is never accurate. We had a couch delivered at 5pm when we were told to expect it around 1pm.

I bought a sofa from this company it wasn't in stock waited 3 weeks for it, got delivered & as soon…read moreas the delivery personnel left I noticed damage on the side near the back, I called the store ( this was within 10 minutes of the guys leaving), it took over a week for them to offer me anything for the damage, there 1st option they would come get the sofa, send it back to manufacturer asked how long all that would take 3 to 4 weeks, I asked if there wasn't anything else they could do for me, took another week to get back to me the 2nd option was get reimbursed $150.00, ( the sofa with delivery charges, taxes, & their white glove charge for putting item together came to &1,176.12) and all they wanted to refund was $150.00 in the end I did accept that offer wasn't going to get anything any better. There are 2 things that stick out to me in all of this is: I immediately notified the store within minutes of delivery of damages & 2nd: Shaun Massey not once reached out to me in a phone call or a text. Customer service means everything to me when shopping in any establishment & that does not exist here, this is the 2nd purchase I have made here, but there will not be a 3rd