My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

First we bought two chairs and the legs on one was bent. They came right to the house and repaired…read moreit. More importantly. We bought our bed and mattresses from them. After a few years my mattress began sagging. They sent a rep to our house and decided it fell within the 10 year warranty. We got the mattress replaced (not pro rated) with no questions or problems. Easy as all get out. They were like a breath of fresh air.

We have had 2 deliveries by Dave and his crew, Dave and his 2 teammates are exceptional. Efficient,…read moreprofessional, very personable and exactly on time, we highly recommend Joe Tahans and Ashley and cull out Dave and his team as the best!)​

Overall experience as always great. Heather was fantastic. Its hard to believe she has only been…read morethere for a month. I came in for a mattress, bed, and side table. Selection was great. Checkout was great with Heather. My only concern is Antoine. Heather ran into difficulty, keep in mind she has been there ONLY 1 month. She asked for help. He was tge most rude and obnoxious person . I was embarrassed for her. I have been in customer service for a long time and he treated a Co worker like a piece of garbage. Had it not been for her other 2 co workers, a lovely lady and a younger tall chap, I probably would have walked out. Never berate your staff in front of customers. She managed to correct the issue, however what is disconcerting is that if she ran into trouble again, the other two told her just to reach out them, that Antoine was in one of his moods. That is not okay. Please do something about his manner. When I had my own stores, employees tgat spoke their co workers like that would have been out the door. He needs to be restrained in customer service. When I have to purchase again which I will, if he is the only one there, I will come in a different day. Otherwise Heather deserves 5 stars for her composure and personality. Loved her

Good customer service and good quality furniture would recommend this place for your future choiceread more

Before I retired in 2021 I had a list of big ticket items to purchase...new mattress, laptop, cell…read morephone, sofa & loveseat. It was in the time of COVID and we had to wait for 9 months for the delivery of our new sofa and loveseat. It arrived and...I hated it. The color was blah, my feet didn't touch the floor, the seats seemed lopsided with the stuffing. Then, the tears in the seams started. We purchased the furniture from Adirondack Furniture Company so I sent them pictures of the issues. They sent out a repairman. He did a great job, but the next year there were more rips in the fabric and pilling and fabric pulling apart, which we spent extra for the uber durable upholstery. This past spring, bless their hearts, I sent another email about rips in the head rests. Well, the furniture company, Adirondack Furniture Company, reached out to me and offered 100% store credit to get all new furniture 4 years after our purchase date. People...I think this is unheard of in today's world. Today I ordered a new custom recliner (for Buddy) and a new sofa, and I still have a store credit to apply to a chair for me...all expenses, including delivery and removal of the old furniture, is being covered by Adirondack Furniture Company. These folks stand behind their products! I am incredulous.

Beautiful furniture, lamps, clocks. High quality wood, no particle board. Absolutely worth going to…read moresee what they have. Biggest issue? If you are unable to use the stairs to enter and exit the store, then you are going to have to either pass up the chance to visit the showroom or see if they will allow you to enter via another means. The loading dock is not wheelchair accessible. This is a huge problem for persons with ambulatory concerns. The store has a location in (north) Utica, New York that is a ground floor showroom. If you like the Adirondack style, then I want to mention and encourage you to visit ADK Home in Old Forge, New York. They have a Facebook page but they don't display much in inventory there. Visit before and after snowfall. Friday nights is an "art walk" event that the local galleries sponsor. Their website is https://www.facebook.com/WildernessInteriors/

I bought 6 beautiful dining chairs from here. The chairs were as pictured and were extremely…read morereasonably priced. Great seller!

This weekend we dropped in to look for some antique furniture and unique vintage items. When we…read morewalked in, there was a ton of different items and it was fun to look at everything they had. Some of the prices were a bit high for what they were selling, but the employee seemed to be welcoming of some discussion. Overall, not a bad shop with some great items.

Went to Mattress express 8 times, got the bed that I wanted, but still need a queen size bed frame…read more Have a king, and they will not help me at all, with taking the king size frame for a queen size frame. No one cares, and probably will not do business with them anymore. Kevin was nice to exchange the bed, but, thats about it.

My experience with Mattress Express on Erie Boulevard, was amazing. What a refreshing experience…read moredealing with Jeff. His knowledge and experience of the various products and ability to help me understand which products would be best suited for me made my choice so easy. That, coupled with his ability to listen to me, really helped me with my choice. I NEVER felt pressured. The entire experience was enjoyable. As an aside, the manager, Nick was engaging and fun. I highly recommend you go there FIRST do NOT go anywhere else.

Fantastic service and amazing beds!! My Grandparents were looking for a bed after having some…read moremedical changes, and the staff were excellent at helping them pick out the perfect match. Tory and Kevin are great and helped my family to finally get the rest that they need.

Randy did a great job helping me select a mattress. The price was great and the mattress is…read moreamazingly comfortable. I highly recommend going to see Randy for your next mattress.

Gotta admit, I was a little sus of this place from the outside- it's seen better days. But inside…read moreit's refreshingly straightforward. The prices are all clearly, reasonable, and don't vary by any sale seasons. I didn't feel pressured to buy (which is nice if you're kinda crotchety due to bad sleep like I was). The selection is limited compared to other stores but Syracuse Mattress is one of the few places which actually carries flippable mattresses. Additionally the brands they carry were not any I had heard of but my tests all felt comparable. They have hybrid, pillow top, and adjustable mattresses as other stores do. You can get delivery but most of their shoppers pick up directly. I'd definitely recommend stopping in, though check their hours as they're closed on Sunday and Monday.