Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.

You must call to make an appointment with the staff in order for them to conduct a person to person…read moreexperience. Large selection of mattresses and bedding material for you to choose from! Finance is available, 30 day trails on your sale to help you get the best quality available for your dollar! Tell them Rob sent you!

From the owner: BoxDrop Syracuse Mattress Outlet is a mattress store in Cicero, New York, offering top of the line…read moremattresses and furniture for a discounted price of 30 to 70% off from retail. BoxDrop is a family-owned and operated mattress and furniture outlet with brand names and low overhead costs that allow for you to save both money and stress. We provide adjustable bases to provide additional comfort and we are happy to consult with you over your sleep and furniture needs.

Went to Mattress express 8 times, got the bed that I wanted, but still need a queen size bed frame…read more Have a king, and they will not help me at all, with taking the king size frame for a queen size frame. No one cares, and probably will not do business with them anymore. Kevin was nice to exchange the bed, but, thats about it.

My experience with Mattress Express on Erie Boulevard, was amazing. What a refreshing experience…read moredealing with Jeff. His knowledge and experience of the various products and ability to help me understand which products would be best suited for me made my choice so easy. That, coupled with his ability to listen to me, really helped me with my choice. I NEVER felt pressured. The entire experience was enjoyable. As an aside, the manager, Nick was engaging and fun. I highly recommend you go there FIRST do NOT go anywhere else.

great customer service and really affordable prices for the furnit that they have. I bought the…read moreAsher black sectional and it was the perfect size for my house. I did the finance option and got the protection Plan and was able to pay it off within the first 30 days.

Great store, friendly staff and hard to beat prices! Would highly recommend if you're looking to…read morefurnish your home or know someone who needs to themselves!

With all due respect I made my purchase online. The call backs for delivery/set up came from this…read morelocation. I could not be more pleased with my purchase. I found myself in a dilemma when my daughter indicated that she needed to return home for a few months. Her room had been dismantled and turned into the dog's room. Second largest bedroom and he was loathe to give it up! Anyway, I hate shopping. Purchased a bed from another company however I needed an inexpensive mattress/foundation to complete the room. Found both online at Metro, full size, for a price of $289.00, tax and delivery included. I didn't expect a great deal especially since I didn't want to pay big bucks for what will be an interim stay. Immediately following purchase I received a call from Mark to discuss delivery schedule. He told me that I would receive an automated call giving me a 5 hour window for delivery. That came yesterday. This morning at 8am I received a call from the driver telling me he was 20 minutes away. I did not expect the driver, whom I am sure works out of a Buffalo warehouse, to do more than just drop the mattress off. Usually the case in online orders. Nope. He and his helper took both to the former dog's room and set everything up. Took all packaging with them. I was thrilled! Bottom line - great price, great deal, excellent service and the mattress is quite comfy!

I bought my first mattress, box spring and frame at Metro Mattress when they were on Park Street…read more The staff really helped me. They explained about coils and padding. I got great service. They delivered and set it up wonderfully and it lasted me a very long time! I was thrilled. When it was time for a new bed, I tried the store on Erie Blvd. No one would help me. Staff was busy chatting among themselves or on the phone with friends. I tried another time. Same thing. I went and bought a bed from Raymours.

This was our third or fourth purchase from this company over the last 25 years or so in like the…read moretimes before we left feeling that we were completely satisfied and well informed about our purchase. The sales person was a delight to deal with, she had good product knowledge and gave us the information we needed to make a decision. The highlight of the deal, was the delivery! These two fellas showed up at the appointed time and were quickly unpacking and installing our new furniture and they even removed an old piece of furniture. After all these years of doing business I just don't see the point of shopping around because this place is where service lives.

We ordered a number of pieces for our new, downsized, apartment. There were two gentlemen who…read moredelivered the furniture to Timber Banks on April 18, 2026. While I don't remember their names, they worked extremely hard to get the furniture set up and, in a few cases, put together. We have had many deliveries in our lifetime, but these two men were head and shoulders above everyone else who has ever delivered anything for us. We are more than pleased with the furniture and so very thankful for the two men who delivered it.

I had almost given up finding replacement leather cushions for two Siesta Scandinavian chairs that…read moreI had purchased over 40 years ago--till I remembered the name of the store in Syracuse where I lived at the time. Bingo! Kathy knew exactly what I was looking for and helped me select just the right item--two of them in fact. They just arrived and they are perfect. Could not be happier. Quality products and excellent service--a rare combination nowdays.

One of a kind in CNY! Unfortunately, this gem is bookended by two dilapidated, empty stores, but…read moredon't let that deter you. Even if you're not in the market for new furniture, you could easily spend an hour here just browsing the high quality, unique pieces in a bright, clean setting. (Full disclosure? My girlfriend and I spent well over an hour yesterday.) This business has top of the line, contemporary furniture from all over the world. There are two floors with an incredible selection of living room, bedroom, and dining room pieces. The owner is knowledgeable, personable and low key. This business has the "wow" factor.

One year ago I purchased furniture from Raymour and Flanigan and I was looking for the cheapest…read morestuff knowing that I would only be living here for a year and the cost of moving furniture to my next city would greatly exceed the cost of all the furniture I bought. I was very happy with the table and chairs I had purchased. The couch was one of the cheapest they sold, not surprisingly, the cushioning became a little flattened over the year. Overall I am happy with the quality considering the price. Recently I was here at this Dewitt location looking to purchase a bed, table and chairs for the next apartment I will be moving to. I initially thought I wanted to purchase a Tempurpedic bed since one of my close friends has been so happy with hers for the past 5 years. The sale associate Michael C. was very helpful and knowledgeable about the different options and I ended up selecting an iComfort by Serta insead. The Serta mattress I selected was about $2000 for a queen which was within my budget for a mattress. The day I returned to the store to purchase the mattress Michael was not there but I was helped by Henre. I purchased the mattress, a table and chairs. Henre gave me a discount on the table and chairs. However, these were the same table and chairs I had previously bought for my current apartment in Syracuse so I knew that the price he gave me was the usual "sale" price that I paid one year ago at a nearby Raymour and Flanigans. The apartment I am moving into in Manhattan is a co-op that requires all companies making deliveries to submit insurance documents and schedule the delivery with the management company. I gave the Dewitt store sample documents so that they knew what I needed. When I called the store the day after I purchased the furniture to find out if the delivery had been scheduled it was explained to me that it is the corporate office that schedules these things. When I called the corporate office they said they usually only schedule deliveries the day prior. This made me nervous since I wanted a confirmed delivery time further in advance, but luckily I received a call a few ours later telling me the delivery time would be between 1-4pm. Then on the day of delivery I got a call at noon saying they were 30 minutes away. They showed up 45 minutes later and set up the furniture without a problem. So it all worked out well!!!

I purchased a bedframe with a bedroom set 2 yrs ago. Wound up POOR quality, bedframe broke. Good…read moreluck trying to get through to customer service either online or via phone. Customer service is TERRIBLE! Do NOT buy from them

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

There isn't a rating low enough to apply. Had to give one…read morestar to continue with this review. We purchased a Flex Steel Power Recliner 3 1/2 years ago. Now I don't know about anyone else, but Id expect a "leather" recliner to last more than 3 1/2 years but not he case with ours. Within the first year the "leather" started peeling/breaking down and of course it was all due to consumer care according to Flex Steel but since it was within the 1st year of purchased it was repaired (not replaced) with new sections of material. About 5 months ago, the same thing started happening on the left side arm rest only much worse but this time because it was out of warranty, Flex Steel nor Dunk & Bright would not repair, replace or return for full credit. Through all this we discovered our "real" leather recliner is "bonded" leather. BIG difference and something that should have been brought to our attention at time of purchase. Now you may think its asking for a lot after 3 1/2 years to have this addressed with full coverage costs but honestly, do these two companies expect a customer to drop over $2,000.00 on a piece of furniture only to have the covering start breaking down after 3 1/2 years? I thought i was dealing with reputable companies but guess not. And as far as consumer care goes (our care), we purchased about 15 years ago an Ekrons Stressless "real" leather recliner and about 7 years ago a Natuzzi "real" leather recliner. To date absolutely NO issues or signs wear. Guess that's what happens when you purchase quality furniture from reputable companies. Never again Dunk & Bright or Flex Stee.