Totally ruined what should have been an exciting time getting all new appliances. on the day of…read moredelivery they informed us they couldn't do the installation for another 10 days. Spent almost $12,000.00 and had to scramble to find someone to help us get these installed. I'd never go back.

19 foot gash in my hardwood flooring for 6 months now after using this company's delivery team…read more They refuse to call me and my apartment complex to fix the destruction they caused in a historical building. My floors are over 100 years old and they caused permanent damage and refuse to fix it. I highly do not recommend this company

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.

I took my daughter there shopping for a mattress and was very pleased with both the quality and the…read morewonderful sales lady. We needed it the next day and she facilitated prompt delivery.

I bought my adjustable queen size Tempurpedic one year ago this month and have been very happy with…read moreit. The sales experience was very good with me laying on all the mattresses all over the store and Brad, the sales guy laughing along. He gave me good advice about sizing and I took his advice and am happy I did. Delivery was quick, next day in my case. Now I am back looking again at going into the store very soon because my daughter and son-in-law are having birthdays this month and I told them we are going to Metro Mattress for their birthday present.

Big Shoutout/Kudos to Kathy. She was absolutely amazing,…read moreKathy helped my Aunt w/getting a. comfortable mattress that was suitable for my aunt . We received ambassador service. You don't find service like that anymore. Thank you Kathy for all that you did. Metro Mattress is Blessed to have you , Kathy is HUGE asset to their company. Continue to Shine Kathy. Many Thanks , Edna O. & Phoebe D.

With all due respect I made my purchase online. The call backs for delivery/set up came from this…read morelocation. I could not be more pleased with my purchase. I found myself in a dilemma when my daughter indicated that she needed to return home for a few months. Her room had been dismantled and turned into the dog's room. Second largest bedroom and he was loathe to give it up! Anyway, I hate shopping. Purchased a bed from another company however I needed an inexpensive mattress/foundation to complete the room. Found both online at Metro, full size, for a price of $289.00, tax and delivery included. I didn't expect a great deal especially since I didn't want to pay big bucks for what will be an interim stay. Immediately following purchase I received a call from Mark to discuss delivery schedule. He told me that I would receive an automated call giving me a 5 hour window for delivery. That came yesterday. This morning at 8am I received a call from the driver telling me he was 20 minutes away. I did not expect the driver, whom I am sure works out of a Buffalo warehouse, to do more than just drop the mattress off. Usually the case in online orders. Nope. He and his helper took both to the former dog's room and set everything up. Took all packaging with them. I was thrilled! Bottom line - great price, great deal, excellent service and the mattress is quite comfy!

I bought my first mattress, box spring and frame at Metro Mattress when they were on Park Street…read more The staff really helped me. They explained about coils and padding. I got great service. They delivered and set it up wonderfully and it lasted me a very long time! I was thrilled. When it was time for a new bed, I tried the store on Erie Blvd. No one would help me. Staff was busy chatting among themselves or on the phone with friends. I tried another time. Same thing. I went and bought a bed from Raymours.

Courteous Salesman, extremely informative. The mattresses are locally made supporting Syracuse's…read moreeconomy . Best of all the prices beat out most all competitors.

Went to Mattress express 8 times, got the bed that I wanted, but still need a queen size bed frame…read more Have a king, and they will not help me at all, with taking the king size frame for a queen size frame. No one cares, and probably will not do business with them anymore. Kevin was nice to exchange the bed, but, thats about it.

My experience with Mattress Express on Erie Boulevard, was amazing. What a refreshing experience…read moredealing with Jeff. His knowledge and experience of the various products and ability to help me understand which products would be best suited for me made my choice so easy. That, coupled with his ability to listen to me, really helped me with my choice. I NEVER felt pressured. The entire experience was enjoyable. As an aside, the manager, Nick was engaging and fun. I highly recommend you go there FIRST do NOT go anywhere else.

family owned and insanely cheap compared to their competitor. I saw they had a bunch of reviews on…read moregoogle, but only 1 on yelp that doesn't make any sense. I've had experience with scholets or (however you spell it) in the past, and they just treat people like garbage. the people here are insanely nice and helpful, don't be afraid to ask them questions. hands down the best furniture store in oneonta.

Gordy provided the Best Customer Service I've experience in Years!…read more He helped me secure a dresser (at a discount) that was a close match to rest of the furniture in my bedroom, after learning that the line we owned had been discontinued before Covid, and none of the stores near my home had or would sell the display model that was a similar style, color and size I needed. Gordy's helpfulness in solving my problem, made it worth driving 600 miles round-trip to pick it up and bring it home. Randy Fox

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

Great deals on furniture and super friendly and helpful staff. Start to finish great experience…read more New store , clean and pleasant.

DO NOT BUY FROM THIS COMPANY!!! Their customer service is horrible not to mention their items are…read moreall cheap and second hand merchandise. I got a living room sofa set from them, 1st delivery didn't happen, I took off from work sat around all day waiting for a call or text, didn't happen. Second attempt, my husband took off, again no calls or text from the driver or the company. Needless to say there were alot of calls made on our part, with a 3rd scheduled delivery, they were 4 1/2 hours late, showed up drunk or on drugs maybe, went 3 doors down to the neighbor's house. I had to go get them. Do they not have a delivery address with the house #? I was baffled. Got inside about to take the plastic off the sofa and there is a huge hole in the middle. I immediately refused the furniture and had them leave. Called American Freight and was told my entire order would be refunded including shipping, which as you might have guessed did not happen! They're frauds, end of story. Take your business elsewhere, I sure did!

Outstanding! Love our couch and love seat! Great quality and price, customer service above and…read morebeyond. We will definitely be buying here again.

only giving one star because I have to. I went there to buy a couch there was ignored even though…read morestore was empty. when the salesmen finally came over to us he said his name was todd he was pushy and rude. all he did was try to up sell us asshole. beware of this store very shady people.