This was our third or fourth purchase from this company over the last 25 years or so in like the…read moretimes before we left feeling that we were completely satisfied and well informed about our purchase. The sales person was a delight to deal with, she had good product knowledge and gave us the information we needed to make a decision. The highlight of the deal, was the delivery! These two fellas showed up at the appointed time and were quickly unpacking and installing our new furniture and they even removed an old piece of furniture. After all these years of doing business I just don't see the point of shopping around because this place is where service lives.

We ordered a number of pieces for our new, downsized, apartment. There were two gentlemen who…read moredelivered the furniture to Timber Banks on April 18, 2026. While I don't remember their names, they worked extremely hard to get the furniture set up and, in a few cases, put together. We have had many deliveries in our lifetime, but these two men were head and shoulders above everyone else who has ever delivered anything for us. We are more than pleased with the furniture and so very thankful for the two men who delivered it.

My mother bought a dining room set from Grace Furniture the chairs fell apart in ONE week! We took…read morethem back and we're told that they couldn't replace them or give the money back all they could do is glue the chair together. Guess how long that lasted? I DEFINITELY WOULD NOT EVER GET ANYTHING HERE! If I could select 0 for a rating I would.

My wife and I recently remodeled our kitchen & dining room and after several trips to other stores…read morein the area, we went to Grace Furniture, where we should have started! The quality of the selection at Grace Furniture is so far above the "disposable" furniture you find in other big name, franchise stores, it's hard to even make a comparison. We received expert one-on-one attention from the sales person, who took the time to educate us and walk us through all our options as we built our custom dining room set. We ended up with an expandable table, 8 dining chairs and 4 matching bar stools from Mavin. We were able to choose custom table size, leg styles, finish, and a host of other details to truly make our pieces perfect for us. With free local delivery and the quality of the solid wood pieces we chose, we really feel like we got a great value from Grace furniture and will definitely be heading back when it's time to re-model our master bedroom!

Overall experience as always great. Heather was fantastic. Its hard to believe she has only been…read morethere for a month. I came in for a mattress, bed, and side table. Selection was great. Checkout was great with Heather. My only concern is Antoine. Heather ran into difficulty, keep in mind she has been there ONLY 1 month. She asked for help. He was tge most rude and obnoxious person . I was embarrassed for her. I have been in customer service for a long time and he treated a Co worker like a piece of garbage. Had it not been for her other 2 co workers, a lovely lady and a younger tall chap, I probably would have walked out. Never berate your staff in front of customers. She managed to correct the issue, however what is disconcerting is that if she ran into trouble again, the other two told her just to reach out them, that Antoine was in one of his moods. That is not okay. Please do something about his manner. When I had my own stores, employees tgat spoke their co workers like that would have been out the door. He needs to be restrained in customer service. When I have to purchase again which I will, if he is the only one there, I will come in a different day. Otherwise Heather deserves 5 stars for her composure and personality. Loved her

Good customer service and good quality furniture would recommend this place for your future choiceread more

Before I retired in 2021 I had a list of big ticket items to purchase...new mattress, laptop, cell…read morephone, sofa & loveseat. It was in the time of COVID and we had to wait for 9 months for the delivery of our new sofa and loveseat. It arrived and...I hated it. The color was blah, my feet didn't touch the floor, the seats seemed lopsided with the stuffing. Then, the tears in the seams started. We purchased the furniture from Adirondack Furniture Company so I sent them pictures of the issues. They sent out a repairman. He did a great job, but the next year there were more rips in the fabric and pilling and fabric pulling apart, which we spent extra for the uber durable upholstery. This past spring, bless their hearts, I sent another email about rips in the head rests. Well, the furniture company, Adirondack Furniture Company, reached out to me and offered 100% store credit to get all new furniture 4 years after our purchase date. People...I think this is unheard of in today's world. Today I ordered a new custom recliner (for Buddy) and a new sofa, and I still have a store credit to apply to a chair for me...all expenses, including delivery and removal of the old furniture, is being covered by Adirondack Furniture Company. These folks stand behind their products! I am incredulous.

Beautiful furniture, lamps, clocks. High quality wood, no particle board. Absolutely worth going to…read moresee what they have. Biggest issue? If you are unable to use the stairs to enter and exit the store, then you are going to have to either pass up the chance to visit the showroom or see if they will allow you to enter via another means. The loading dock is not wheelchair accessible. This is a huge problem for persons with ambulatory concerns. The store has a location in (north) Utica, New York that is a ground floor showroom. If you like the Adirondack style, then I want to mention and encourage you to visit ADK Home in Old Forge, New York. They have a Facebook page but they don't display much in inventory there. Visit before and after snowfall. Friday nights is an "art walk" event that the local galleries sponsor. Their website is https://www.facebook.com/WildernessInteriors/

Fantastic service and amazing beds!! My Grandparents were looking for a bed after having some…read moremedical changes, and the staff were excellent at helping them pick out the perfect match. Tory and Kevin are great and helped my family to finally get the rest that they need.

Randy did a great job helping me select a mattress. The price was great and the mattress is…read moreamazingly comfortable. I highly recommend going to see Randy for your next mattress.

Great personal attention, highly knowledgeable and helpful…read more The other big stores that sell appliances always seem to want to sell you the most expensive thing or what has been sitting around the longest. At Mikes, they quizzed me on my needs, and we sought out the best fit for MY needs, wants and desires. The appliances weren't the most expensive, or the cheapest or the oldest. They simply had what I needed. Very refreshing to see a small business that still does right by their customers.

Always great service! on time! Have used their services few times and I am always more than…read moresatisfied0

did not like this shop or the employee I interacted with. the owner was Very rude and immature he…read morewas talking to what looked like young girls also in the store while I needed help with the price of some thing (overpriced). One example the cashier girl with black hair with some type of "tanning attempt" was colored orange (very donald trump like- another reason NOT to shop here ) was very rude and went on her phone while I was trying to cash out, I said something about the previous owners beautiful photos at the register and she rolled her eyes. be carful where you shop.

Great selection of so many wonderful items including clothes, jewelry and indoor/outdoor ornaments,…read morebut it was a great loss with the death of the original owner, and I hope her heirs and workers continue her work.

Bought a all in one combo washer & dryer paid $999 they tested it before we took it home. They do…read moredeliver for a charge. Very helpful! Extended warranty is through manufacture then you can buy one after manufacture warranty expires I would come here again

I saved so much money by going here! The staff was very helpful and I was impressed with their…read morehonesty. They had a bigger selection than I was expecting, too.