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Liverpool, NY

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Inspired

4.7 (3 reviews)
Closed • 11:00 am - 4:00 pm
Updated 2 months ago

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La-Z-Boy Furniture Galleries

La-Z-Boy Furniture Galleries

2.5(11 reviews)
3.6 mi

We decided it was time to replace our recliners. Went to Lazy-boy in Clay, but first I called. Had…read morea good conversation with a sales rep. He told us about the sale and answered positive to my question about recliners made for shorter people. They had some in stock so we went to shop. Were glad to see the same rep. we'd talked to on the phone. Long story short everything was good-the service, his helpfulness, patience while we tried out a number of chairs, etc. We found just what we were looking/hoping for and made the purchase. When the chairs arrived in Clay they were delivered to our home by an excellent delivery team, who also put the old chairs out for our trash guys. All in all it was an excellent experience!

Our experiences: When my husband and I married thirty-five years ago, we purchased a La-Z-Boy…read morereclining chair. The quality of that chair was exceptional. Since that time, I have noticed a tremendous decline in their workmanship. We purchased a reclining sofa and a chair on 8/24/2012. The couch did show wear rather quickly, and eventually the screws kept coming out of the footrest. The chair remained in remarkable shape. Our most recent purchases were on 09/07/2023 (a reclining sofa, lamps, and various ornamental items) and on 05/09/2024 (the matching loveseat). I would love to attach the photos of the sagging sofa, the gaps between the cushions on the back of the sofa, the gouges in the wall made by the loveseat, and the torn leather and ripped metal on the back of the loveseat. I called the store and customer service because of the deteriorating condition of the furniture in such a short amount of time, given there are only two seniors that live in the house. Apparently, the replacement parts are free under the warranty; labor is not because it costs $160.00 an hour! It boils down to this: I will never set foot in another La-Z-Boy store, and I will never recommend La-Z-Boy to another person, but I will recommend people going to hometown-based stores, as they appear to care more about customer loyalty, customer satisfaction, and customer service. In my eyes, the fairy tale of thinking La-Z-Boy has exceptional products is over.

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La-Z-Boy Furniture Galleries
La-Z-Boy Furniture Galleries

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Inspired - antiques - Updated November 2026

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