I needed to update my phone and recently visited this store.. I honestly did not know what to…read moreexpect since it had been so long since I had done this.. The sales associate, Moe, greeted us and our wait was short. He was very knowledgeable and accomodating and explained everything in detail. He made the whole process easy and I just love my new phone! It was so nice to meet someone who loves their job and takes an interest in his customers .. Thanks again!

From the owner: Visit the T-Mobile store in Syracuse and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4105 W Genesse St Space 2 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The Cicero Rt 11 store manager, Bill F. (he wouldn't give me his full last name), is a bald-faced…read moreliar and quite an expert gaslighter. On July 9th my T-Mobile Internet gateway wasn't connecting to the Internet. So I called the tech line and after quite a bit of trouble shooting, the on-line tech said that I needed a new gateway and that I could exchange it at the T-Mobile store. No problem for me, since I have already had to return two defective gateways before. I would bring in the bad gateway and they would exchange it, leaving my $50 per month forever plan intact with the same gateway phone number, with ZERO extra charges. It used to be this simple. On July 9th I went to the same T-Mobile store in Cicero Rt.11. This time Bill F. helped me with getting a replacement gateway. No problems so far, Bill F. was on his computer setting up the new gateway and he told me that, since the T-Mobile tech already had put in my account file that the bad gateway would be exchanged, that I will be receiving a shipping label after my billing cycle. He strongly suggested that I take a picture of the shipping label as proof. He did tell me that I could bring the bad gateway, with the shipping label, to the store to ship if I wanted. I asked if I needed to sign or do anything, he said no and to have a good day. Still no problem, went home and the new gateway worked perfectly. My billing cycle is on the 11th of every month. So I started to check my email daily for 10 days for a shipping label that Bill F. said I would receive. No shipping label ever arrived, so I spent a total of 3-4 hours over two days trying to get a shipping label sent to me from their call center. Finally a supervisor got on the phone and told me that the gateway phone number has to be cancelled before they can send a shipping label. I asked him why did I have a new phone number when this was a 1-for-1 exchange of a bad gateway? He told me it was added to my account with the new gateway. So, I cancelled my old gateway phone number with the supervisor and he said that I will receive the shipping label after August 11th, the end of my current billing cycle. I fully believed that this was an easy swap out of a bad gateway, like I have done two times before... Because, Bill F. never told me that I have a new phone number for the gateway and that I needed to cancel the old one. He never told me that I will be prorated and charged for a mid-cycle service change. He never told me that I now have another T-Mobile plan that only has a 5 year price lock guarantee, when I have always wanted my original $50 per month for life plan. So my bill for this cycle is $96.30, which is $46.30 higher than my usual monthly bill of $50 dollars. When I went to the Cicero Rt 11 store to have them fix these things. Bill F. said that he told me that I needed to call and cancel my old phone number. He lied to my face, because the only thing he did tell me, was that I will receive a shipping label after the end of my billing cycle (which should of happened on July 11th) and to take a picture of my shipping label for proof. Now I fully expect more hours of wasted time, trying to get credits for those charges because of Bill F. Fiber internet is coming to my neighborhood soon, so I will be looking into replacing T-Mobile because of Bill F. Frank A.

Sales person unprofessional. Very pushy, no explanation of cell phones, just wanted the sale. Had…read morefriends at the location and playing cards! No mgr came to our aid, would never go back to that location

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership…read moreat $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience!

Three recent visits and each was terrific. New PC and printer at reasonable prices; and a very…read morehonest and professional review of an older PC on our third visit. We were treated professionally by every staff member encountered across the store.

The overall company is trash they set you up in contracts hiding fees making you pay for things you…read moredon't want or need they will rob you blind if you don't pay close attention to your bill and break their promises!!

Do not use Verizon, their customer support line is criminal. You can talk to anyone, you can not…read morecancel your account. When I sign into my account it locks me out. Because I am on autopayment, I am stuck paying for crappy internet. They want to charge me $10.00 to talk with someone, which I am happy to pay, but they keep hanging up on me. They suck!, Their website sucks, their customer service sucks. I have been trying to talk with someone for over an hour and I keep hitting dead ends and I keep getting hung on..... Their robot service line sucks Going to cancel my credit card DO NOT USE VERIZON!!

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!

I'm tired of rudeness. I will now cancel our 9 year account with Spectrum internet. I will change…read morecell service for 2 phones from Spectrum to Verizon. This Dewitt, NY shop may be atypical, but it is doing Spectrum no favors. They managed to lose 3 accounts for their company in 1 day.

Great service from Nala B. She was friendly, knowledgeable and patient as we asked a lot of…read morequestions. She walked us through everything!

The overall company breaks their promises and hid fees and don't inform you of all information of…read morewhat your getting yourself in too

Got us in out of the store with new phones at the least expensive price…read more Look forward to return visit when needed

So I'm sitting here at boost Mobile and I am writing a review based upon customer service that I…read morehad got given to me from an employee and their manager which was very very well satisfied at the end of the day it was great amazing customer service awesome. Butternut st Syracuse NY

Boost on Butternut, Syracuse. Total scam. The guy was down right rude. Not even an attempt at…read morecustomer service. Worst staff ever.