I'm tired of rudeness. I will now cancel our 9 year account with Spectrum internet. I will change cell service for 2 phones from Spectrum to Verizon. This Dewitt, NY shop may be atypical, but it is doing Spectrum no favors. They managed to lose 3 accounts for their company in 1 day. read more

Great service from Nala B. She was friendly, knowledgeable and patient as we asked a lot of questions. She walked us through everything!

I would like to give zero stars. Terrible service and awful customer service. I had cable and they were unable to give me a good signal so I had to move to directv which is much better. I kept my landline and internet as there are limited options in my area(The home phone and internet are not very good). I recently received a notification via email my bill was coming due and I thought that odd as I had mailed a check basic the day I got it. I called and they said they had not received it and they said give it a few days. After a few days they still had not received it I ended up paying right before the due date via a credit card online and had to call my bank and stop payment on my check. Today I am looking a 20.00 charge they added for returning a payment since they eventually found the check. I called an asked them to reverse this charge as a customer 20 + years who never missed a payment and they said no. I am currently looking at satellite internet providers that will allow me to continue with my directv and use wifi at home finally ditching them altogether. read more

In summary: I've lived in 3 states before and never had internet issues. I will go out of my way to never get Spectrum service again. Wasted 4.75 hours of my time and never got internet (couldn't get it set up due to my apartment, but it took 4.5 hours from me working with Spectrum to determine this). Poor communication between online and in person workers. The associate in the store should not be telling me there are coaxial connections in my apartment when I've been there and aren't any. What happened: I just moved here and have used Spectrum before, I went to Verizon first but they do not offer fast enough speeds for what I need in my apartment. I told the associate in the store that there were no coaxial connections in my apartment, but he said the computer showed there was. *There isn't, as I told them.* Come to find out, the associate also created an entirely new account, even though I told them I already had an account with Spectrum. So, I had to call and get this fixed with customer service. Because of that, I then spent over 1.5 hrs on the phone with customer service. This was partially because the representative I started with put me on hold and never came back, so I had to start over with someone new. The next customer service associate scheduled a worker to come verify there were no coaxial connections. After being on the phone with customer service again after this to schedule a "construction crew" to work with getting coaxial set up. The person that came out was just another service worker that, again, only verified there were no coaxial connections in my apartment. So, after 2 hours on the phone and having wasted another 2 hours having service workers come to my apartment I have just gotten off the phone with customer service after another 45 minutes getting a refund. I asked about a refund a week before calling the last time when I was trying to still get the internet set up. They said they could not refund me unless I completely cancel my account. OR they can only prorate me money back for when I did not have service. Now I get to drive all the way across town to return the modom and router I never even used read more

If you enjoy bad hardware and internet speeds that don't match what is promised go with spectrum. They will double your bill once your "promotional period ends" It's more of a gimic to get you to call them so they can try and sell you more services. After about an hour long phone call you can usually get your old rate back. It's just annoying to have to haggle every year and or get charged the higher rate for not taking an hour of my time to call them. I should be charging them my rate for having to waste my time speaking to them. Maybe if they provided good service or routers and modems that weren't 10 years out dated it would be worth it but it's time to let go now that Fios has moved into my area. read more

Don't switch services or even go into this store. 1- they are always too busy and you are going to be there for at LEAST an hour or two when it just a simple upgrade even .... 2- they don't tell you that you CAN ONLY pay with a debit or credit card, they don't take cash AT ALL so if you're .25 cents off because you weren't ready, well guess what you will have to run and get a prepaid card to make your purchase. And 3- THEY HAVE ZERO phone lines going into their store, so if you want to upgrade or purchase anything, change services etc, you must go in. Can't check to see if they have certain items in stock until you walk in the door and wait forever. So obnoxious! read more

So, is anyone happy with their phone/Internet/TV provider? I have just dealt with a horrible situation with Spectrum and I need to change providers ASAP. Long story short, I bought the Z fold phone for approximately $2,000, trading in my old phone, of course, and getting on a payment plan for the new phone. A week later, a thick, pink line appears going straight through the phone horizontally. I tried to do an insurance claim, and was refused because it was a defect in the phone, not physical damage. So, after multiple phone calls with Spectrum, I managed to secure a warranty exchange, which everyone is eligible for up to a year after purchasing a cell phone, if there is a defect with the phone. After that, it seemed smooth sailing. I got the "remanufactured phone" (of course, not a new one), sent my defective phone back WITH the tempered glass screen cover and camera cover on it, as I had just purchased them. I got confirmation of the arrival of the phone and thought that was it. A week later, I got a charge on my bank account from Spectrum for $1,943.99. I was literally in the red for over $2,000 and so I called Spectrum in a panic, asking why they charged me! It literally took three phone calls to get what I thought was the correct answer... that someone on their end accidentally processed the warranty exchange as a new phone sale. So, I was assured I would get a refund within 7-10 business days. I wasn't happy with the result, but I waited. And, waited. Today, after not receiving the refund, I spoke with a manager at Spectrum again. He claims the one week old phone (literally, I'd just purchased it), was damaged. He claims that's why I was charged $1,943.99. I told him I sent the brand new phone back with a tempered glass screen protector on it, as well as a tempered glass camera protector on it. He claims neither were on the phone and that he was looking at photos showing "deep scratches" on the front of the phone. This is NOT possible. Someone at Spectrum took off the screen protector and gouged my phone so they could charge me. I can't prove it, but there's no other explanation. I am also reporting Spectrum to the Better Business Bureau. And, now am looking into changing to a different phone/Internet/TV provider. I am in disbelief that they have lied to me multiple times, taken all of this money from me and refused to refund it, and then have the gall to double dip and continue to charge me for the remanufactured phone they sent me. They also refuse to send me pictures of these "deep scratches" and even when I said, "fine, send me the phone back and I'll send you the replacement back," they still refuse to do this, telling me I'm "outside the window" for returning it. I am LITERALLY backed into a corner with a stick up my ass! read more

3rd one in line. Slow employees, people are sitting on the floor. Took hours to drop off one cable box! Avoid this location at all costs. My doctors appointments are quicker than this place. Beware. read more

Well I decided to go with there mobile service and would not recommend to anyone. My bill is paid every month., it reflects in their own billing. I'm on SSI They had access to my account bank account. They took all my money for a supposed charge back?, where? it's not in my billing shows it was paid with a different account. They should not be allowed to help themselves to someone's account with no proof of a charge back. Don't change providers. They are thieves. read more