Erik started working with my issue last week and today Mandy brought my issue to a solution. Both Erik and Mandy worked very hard and helped me get my mother's phone in order after she has had some health problems and been in a nursing facility. I have always enjoyed incredible assistance from the Apple Store but Mandy and Erik went above and beyond with their problem-solving, persistence and kind manner. Thank you Apple Store for be there when I really needed you! read more

Apple Syracuse - Apple's location in Destiny is easily arrived at from the outdoor parking ramp where Best But used to live - Computers Near Me - Syracuse, New York

I've been having trouble sending out emails on my phone for quite some time so I was in the mall and stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!! read more

Apple Syracuse - Mike "the genius" in the Apple Store - Computers Near Me - Syracuse, New York

See all

My nonverbal autistic son had an iPad which he uses as a communication device. We purchased an Apple care plan at the time we got the iPad. The screen cracked and we took the ipad to the store for replacement which is part of the plan we purchased. The employees at the store were rude and unhelpful. I explained at my check in exactly what we were looking for. They had us wait for an hour and a half only to say that they don't do replacements at the store. instead, they would send the device out which would mean going at least 7-10 business days with no form of communication for my son. I can't overemphasize how unsympathetic and uncaring they were. I really do feel that if they were not going to help, they could have said so at the beginning. read more

You can improve with costumer service and fix my problem did not address my battery issues lose power won't allow full charge very upsetting been with apple until day 1 only had this phone 5 months iPhone 16 battery shot read more

Brittany was amazing and extremely patient. She solved my problem and explained why it was happening. I so appreciate her kindness and expertise. Give this lady a raise. read more

Drove from Ithaca to get Mac screen repaired. Despite having going thru reserving an repair appointment (where the reason for repair was already mentioned) a week in advance, we only found out after arriving there that they don't have needed parts. Even after getting parts, which would take several days, it would take multiple days to get the mac repaired. So, they wanted to us to make a total of 3 trips from out of town! As a buyer of Apple's expensive hardware and additional warrantee, this is what I expect: 1. The part should be ordered in advance, and available when we get there. 2. Repairs should be completed the same day, or laptop should be shipped back to the owner with overnight shipping. read more

Had to replace battery on my 2015 MacBook Air. I already knew the issue, and though Apple ran a full diagnostic check, they agreed only a battery replacement was needed. Didn't try to sell me extra equipment or repairs. Didn't try to sell me new products. Store is located in a large mall. Open, well lit, clean. Employees are nice. They greet you at the door and check you in immediately. I only waited a few minutes past my appointment time. Took less than a week (they had to order the part). They offered to ship it to me upon completion, but I chose to pick it up. 129 dollars per apple policy, which is much cheaper than a new laptop. Laptop works like new. Would use them again without hesitation. read more

First class service with every visit, but for these prices, why would you expect any less. Be careful of the expensive accessories often found elsewhere for less, but there is the occasional deal to be had. I'll be honest, since I won't buy a different brand of computer, I'll definitely be back again (and again) because their hardware seems to last forever compared to their competition. read more

I was completely ripped off - bought my phone brand new from apple 3 months ago, then suddenly there is a glitch. I go into the apple store to fix it which at this time i could still use it fine but it just had a green strip on the screen. They told me that they could fix it fine with no charge. i come back to pick it up 2 hours later and it is in way worse condition - can't even turn it on and they tell me now that its going to cost $350 to fix it??????? I am just a college student and feel totally taken advantage of read more

Firstly, it's super convenient to have an Apple Store in Syracuse. I don't own a ton of devices, but knowing that when the ones I have need to be serviced all I have to do is drive to the mall is certainly a relief. Speaking of which, I've been to this location quite a few times. Though I'm pretty basic, my boyfriend is a big Apple fan and is pretty high maintenance when it comes to his tech, so there have been times we've swung in just to check the battery life. Service is a mixed bag at times. Occasionally you get a genius bar worker who's a bit cocky or friendly in an over-the-top way that borders on obnoxious, but there are also staff who are efficient, down-to-earth, and really dedicated to making sure customers have a good experience. Wait times can be a little crazy, even if you book a genius bar appointment ahead of time (which I definitely recommend.) I'd suggest trying to come at an off-peak time if possible, or bringing a book and expecting to wait a little. Overall, service here is pretty good, especially when you take into account that it's the only Apple store in the area and is very busy. read more

Apple Syracuse - Inside - Computers Near Me - Syracuse, New York

See all

Poor inventory, worse customer service. They didn't have the newest MacBook Pro charger in stock, but it took a 15 minute wait to even find that out. The staff was rude and unhelpful. I would recommend ordering online instead of visiting this store. The one worker also suggested I commit insurance fraud to get a charger for free. I had to emphasize I just wanted to buy a charger, and pay for it then. read more

I made an appointment to have my cracked screen repaired, they didn't even let me in the store. They said the obvious 4 cracks were considered scratches and to get a screen protector and closed my claim right in front of me. I was willing to pay and needed other things inside the store and wasn't even given the option to go in. read more

I love the Apple store. And it's not just because the brushed metal, soft-lit interior makes me feel like I'm walking into Bruce Wayne's ultra-high tech bunker basement (circa The Dark Knight Rises). Every single time I've visited, there have been copious representatives on hand to help. They're always friendly, knowledge, and no-pressure. I love the way Apple presents its products. The units are neatly organized into groups, allowing you to comparison shop. The iPads they pair with each product make it easy to learn about the specs (and I'm a specs guy, so that's nice). The handheld checkout devices that the representatives carry make checking out super-convenient. It's no wonder the brand new Microsoft store that opened nearby takes many of its cues from this store. Today, the adapter on my Macbook Pro crapped out. The friendly folks here have squeezed me into their busy Genius Bar schedule. And while I wait, I get to chief the 5k iMac to Yelp around while I wait. That's dedication. In conclusion: Apple does retail right. read more

Apple Syracuse - Cyber Monday and all is "quiet" at the Apple Store. - Computers Near Me - Syracuse, New York

This is a review speaking directly to their repair shop. - I had to bring in a problem MacBook during the 2013 Thanksgiving Holiday Rush, and yet they did the repair perfectly and in a very timely manner. - Incredibly pleased. read more

I had just purchased 2 new iPhone 12 Pro Max's , and had problems with the camera not working, I had made an appointment for each, When I went there, the "genius " said to take the phones back to where I purchased them, which is over 800 miles away, I asked to speak with the manager and he came over and told me to take my phones and leave the store right now , that they would not help me in any way , I said what about my warranty ? He said call our 800 number ! If it was possible to leave a negative star that's what they deserve ! after spending almost $4000.00 for 2 phones this is how they treat their customers, I was a loyal Apple customer, I will never buy another Apple product ever !! read more

This is what I absolutely need. Please. A way to clone....in this case Fred and Dakota. I want them....their extraordinary expertise....their calm and understanding approach....their kindness and....yes...even their senses of humor....to be an integral part of the world. The other thing I (we) want to say to them is......Thank you, Thank you, Thank you. You made a complicated, frightening computer problem not only solvable....but....whew!....solved! Thank you to them....and thank you to Apple Syracuse for having them on their team!! By the way....from what we saw.....they represented a store of very nice, very helpful, representatives. read more

Literally came in before closing from work rushed over they didn't close for another 15-20. I waited most of that time to then be told they cannot help me blah bla bla they weren't closed yet and they had employees for a quick 123 transaction so thank you guys for legit wasting my time and money. read more

Amazing staff from security to the techs. So professional and knowledgeable.

Great service at the Genius Bar, cheerful and helpful staff! I did not feel rushed, was well taken care of and greeted with smiles from the moment I entered. read more

My phone sucks! I have an XS Max, been to the store multiple times with the same issues. They send me home every time so I can spend 8 hours of my life doing backups and restore. Now, I have to wipe my phone and manually add one thing at a time back, I need to remember 100 passwords for all my apps, I don't work for Apple, wtf do I need to do the warranty work that's included with the $1,500 phone I bought? Isn't that their job?!? I'm so sick of apple! I've had an iPhone since the very first one and now, it's time for a switch to Samsung! I refuse to put up with this terrible service and lack of assistance. Why do I have to make monthly trips to a store and be told the same repeated crap every time. And guess what, my phone still doesn't work right! Ridiculous and I'm literally done! One customer down starting NOW! read more

Spent 7hours trying to buy an iPhone. The guy typed in the wrong pin 3times and got locked out for 48 hours. After several calls to India I got pissed and I left furious and without a phone. I've been a Mac person for 40 years. I guess I'm a PC person for the rest of my life because I'll never go back into an Apple store!!! read more

This place is located in the Destiny USA mall, we took an iphone that was having battery issues to get it checked out. The place was crowded of course it was the Saturday before Easter so I should have perhaps expected this and it is the Apple store after all. They did have an abundance of staff though. We got our name on the list and were told it would be about 45-50 minutes and that they'd send a text when we were about 10 minutes before we could be seen. System worked great, we grabbed some lunch and just as we walked into the store we got the text, lingered around and within a few minutes we met with the Genus Bar guy who ran some diagnostics and quickly discovered that apparently 13 year olds love snap chat, and identified it was the settings that was draining the battery, provided some recommendations that I don't know if the 13 year old heeded to more probably because she was deep in snap chat convo with friends. All in all a great experience super efficient staff was helpful and thankfully no new phone to purchase. read more

I had an issue that could've easily took 30 mins at most. My airpods weren't charging for some reason and I just needed someone to just look at it. All the employee at the door had to do was just try to charge my air pods, troubleshoot it and replace them if it was unsuccessful. I've gone with people who had the same issue and he was standing around doing nothing. I told him it was my only day to come and he refused to fix my issue. It was a small task. It wasn't like a phone that needed to be backed up or anything. All I needed was a switch out. I'm in pain and came all the way here in pain to be turned away? Big disappointment and extremely frustrating. read more

OUTSTANDING! My husband and 3 kids came here to get 3 iPhone screens fixed on February 17. We didn't have an appointment. We checked in about 10:30 am. An hour later they texted me to let us know they were ready for our phones. We bring them back, they say about 90 min per screen but should be done in a total of 90 min. We checked back 2 hours later and they were ready. Everyone that we encountered there was absolutely professional and super friendly. I'm definitely going here for every and anything about our phones. BRAVO! Finally customer service I can brag about. read more

Very well organized. I was greeted when I walked in. I explained what I needed and told where to go and that an employee would come over right away to assist. The employee who assisted me with my iPhone 11 accessories was very helpful and knowledgeable. read more

Once I saw the store at first it looked small, but once I went on the inside I saw how big it really is. There is a lot of floor space and tons of products on display. The workers were also really helpful and being that the store isn't packed like the NYC Apple Store it is really easy to find a worker for help. Overall I liked the many products on display, and the fact that the store wasn't so crowded that you couldn't find help. read more

Apple Syracuse - Computers Near Me - Syracuse, New York

went through hell and back for only having a brand new phone not even 24 hours. finally was sent to the Apple Store in Syracuse, Gary explained and cleared up a lot of my questions made sure he gave me the 100% honest truth and if he didn't know an answer he made sure to find an answer for me! can not thank that man enough for going above and beyond! read more

Very nice salesman resolved our issue. Took nearly 4 hours but we left satisfied. Apple update crashed our 7. Been here 2.5 hours. (11 am opening) Issue still unresolved. Waiting on yet another line. The "genius" told us we were all set, phone sent out, loaner provided....we got a call on the way out of mall to come back. Whoops, it's not free it's $300. Waited in line to be given a 1:30 appt. returned, waited online again to "check in" to be told appt is 1:30-2. I can see waiting for the "genius" but now waiting on a sales person to sell us a phone because their update rendered our phone useless. read more

I like that you can check in and they will send you a text when it's time for your appointment so you don't have to wait there. The guy who helped me was really nice and informative about my issue with my watch. read more

I am 74 and need all the help I can get with my new iPad Pro. I couldn't have been happier with the service that Allya and Dakota gave me yesterday. They were kind and patient, instructional and efficient. I had tried to get started earlier on the phone call to Apple. The tech told me it would just take a few minutes to get me started. 40 minutes later when he told me to unplug my modem, I decided this was a waste of my time. After 30 minutes at the Apple store all was completed and I was comfortable with my new device. read more

I came in to trade in my Apple Watch for a newer series and as soon as I came in I was greeted asked if I needed assistance in which I responded with "I want to trade my older series watch for a new version." Then they proceeded to send me to the wrong person. I finally got to the right person and he was just a complete dick. It seemed like everybody working at this worthless job just hates their life and have to be dicks to everybody that comes in through that door, sorry you're so worthless that you ended up at this job, bum. read more

Went to pickup an order I made and trade in an Apple Watch. They made it a nightmare, were rude whilst also being incompetent. First, the employees at checkin weren't wearing masks properly, and it took four of them talking to understand what an order pickup with trade in was. The employee who then was able to figure out told me this wasn't possible because you can't trade in multiple devices at once for cash. I clarified what I actually wanted. Finally one of the devices I was trading in wouldn't turn on, which i understand is completely my fault. I asked if I could charge it and they yelled at me saying due to Covid restrictions that isn't possible. When I asked how a wireless charger would increase touch points they didn't have an answer. They also wouldn't help me at all to figure out why it wasn't turning on because of covid restrictions, which makes no sense as they would touch it if I had traded it in. Despite having put that I wanted to trade in a device when I made the store purchase, they had no record of this and thus I'd have to pickup, return them purchase again. Without the trade ins I wanted to cancel the pickup, and it took four times saying this for the associate to understand. Every purchase I've tried to make at an Apple store the last fifteen years has been needlessly difficult, at this point I'm done. read more

My IPhone is not working right after the last update. If I pay a tech will tell me how much more to fix it.... The person I talked with was less than stellar and kept pushing for me to buy a new phone. Had zero interest in helping me. I won't be back. read more

elitist attitude. They're in a mall, but no appointment, no help. I'm a registered nurse, it's hard for me to find time To make and keep appointments. Guess I'll be moving away from spoke products moving forward. read more

I have always gotten excellent service. Had to wait sometimes but it was always worth it. Above and beyond service. read more

Customer service here is horrible, one of the worker told me to wait for 15 minutes but I notice how they were busy so I waited for 30 minute and none of the worker asked me if I needed help after an hour of waiting I finally got some help read more

I was in the market for a new computer and Jillian was such a great help to me! She didn't try to upsell me on unnecessary features and even pointed me in the direction of better adapters for the computer than what Apple sells. She was so patient when i had to call my bank for the transaction to go through and was all together very personable! If you're in the market for a MacBook I'd highly recommend going to the Apple store and definitely see if Jillian is around! read more

As one can only assume, this store is nearly always packed with customers. I've been an Apple owner of their various products for about 6-years, however, and this was the first time I'd ever been in for technical assistance for anything. Despite being packed, my wait time to be seen was only about 15-minutes, during which time I just found a stool and chatted with my friends who had accompanied me. Upon entering the store and being greeted to dealing with the tech guy, everyone was overly friendly and pleasant to deal with. While it did take a little bit of time (maybe 20-30 minutes) to finish my appointment, it was very efficient and still relatively quick. I left with a brand new phone and as a happy customer, which was a relief since I was prepared for the worst. read more

I had a great experience with the staff members at the Genius Bar. They were very knowledgeable and had great customer etiquette. However, at any given time there are at least a half-dozen employees on the floor asking you what you need help with, constantly. After answering the first three inquires on my visit with "I'm just looking at cases, I'll let you know if I decide on one", I started getting annoyed. It didn't let up either: within my 5 minute visit I was asked 10 times (exactly 10). I had to leave, I can't stand the helicopter customer service approach. read more

Came into the Apple Store to get service on my 2011 MacBook Pro. My computer prompted me to service battery and I was nearing the end of my Apple Care warranty, so I rushed in. I told Brian at the genius bar my issues, and went above and beyond to make sure my computer was completely taken care of and he even finished the service in a few hours since he knew I had to make a long drive out to Syracuse for the service. I've never felt so pampered by Apple before in my life. Thanks Apple Store at Syracuse! read more