The BEST customer service! I went there thinking I had busted my screen. He showed me that it was…read morejust the glass screen protector. He could have taken advantage but did not! Thanks to my SIL for recommending this place. 10/10

Great people, great service. Reasonable price to transfer data from a phone with a broken screen to…read morea new one. Thank you very much. My daughter is very happy she didn't loose her pictures. Highly recommend

Very poor service at Cicero loc. no Mgr on duty here. Only 2 employees overwhelmed. I waited…read morealmost 2 hrs for service and left. I guess employees do not have authority on some things and could not help without getting mgr on ph.

Mike at the Cicero, NY store was very helpful and knowledgable and helped us with our purchase and…read moreto sort out issues with our Verizon account transactions. Mike gave us excellent service, Thank You!

this is the worst store to go get your phone fixed that they will overcharge you break your phone…read moreeven more and expect for you to be OK with waiting and getting you when you were in the store before guy at the front desk has no customer service skills. He has a really bad attitude and I don't think he should work there.

Found these gentlemen on Google and they did not disappoint!! I am just leaving here with my…read morerepaired pbone! Customer service here is awesome. They answered phones promptly & provided timely updates. 10/10 would recommend & will return in the future!

Pathetic customer service. Walk in and all three guys are on their cell phones texting or…read morescrolling. I'm the one who initiates a conversation. Was returning equipment and the associate helping me says"You know you could just mail yourself." I said "Yes, but don't know what to do exactly". He goes sarcastically "Not that difficult ". As his phone falls out of his lap when grabbing the landline phone. Horrendous and will just go over to the location on Taft, hopefully better there.

Poor service with no respect for consumers. Overcharges are common and no recourse possible.read more

The Cicero Rt 11 store manager, Bill F. (he wouldn't give me his full last name), is a bald-faced…read moreliar and quite an expert gaslighter. On July 9th my T-Mobile Internet gateway wasn't connecting to the Internet. So I called the tech line and after quite a bit of trouble shooting, the on-line tech said that I needed a new gateway and that I could exchange it at the T-Mobile store. No problem for me, since I have already had to return two defective gateways before. I would bring in the bad gateway and they would exchange it, leaving my $50 per month forever plan intact with the same gateway phone number, with ZERO extra charges. It used to be this simple. On July 9th I went to the same T-Mobile store in Cicero Rt.11. This time Bill F. helped me with getting a replacement gateway. No problems so far, Bill F. was on his computer setting up the new gateway and he told me that, since the T-Mobile tech already had put in my account file that the bad gateway would be exchanged, that I will be receiving a shipping label after my billing cycle. He strongly suggested that I take a picture of the shipping label as proof. He did tell me that I could bring the bad gateway, with the shipping label, to the store to ship if I wanted. I asked if I needed to sign or do anything, he said no and to have a good day. Still no problem, went home and the new gateway worked perfectly. My billing cycle is on the 11th of every month. So I started to check my email daily for 10 days for a shipping label that Bill F. said I would receive. No shipping label ever arrived, so I spent a total of 3-4 hours over two days trying to get a shipping label sent to me from their call center. Finally a supervisor got on the phone and told me that the gateway phone number has to be cancelled before they can send a shipping label. I asked him why did I have a new phone number when this was a 1-for-1 exchange of a bad gateway? He told me it was added to my account with the new gateway. So, I cancelled my old gateway phone number with the supervisor and he said that I will receive the shipping label after August 11th, the end of my current billing cycle. I fully believed that this was an easy swap out of a bad gateway, like I have done two times before... Because, Bill F. never told me that I have a new phone number for the gateway and that I needed to cancel the old one. He never told me that I will be prorated and charged for a mid-cycle service change. He never told me that I now have another T-Mobile plan that only has a 5 year price lock guarantee, when I have always wanted my original $50 per month for life plan. So my bill for this cycle is $96.30, which is $46.30 higher than my usual monthly bill of $50 dollars. When I went to the Cicero Rt 11 store to have them fix these things. Bill F. said that he told me that I needed to call and cancel my old phone number. He lied to my face, because the only thing he did tell me, was that I will receive a shipping label after the end of my billing cycle (which should of happened on July 11th) and to take a picture of my shipping label for proof. Now I fully expect more hours of wasted time, trying to get credits for those charges because of Bill F. Fiber internet is coming to my neighborhood soon, so I will be looking into replacing T-Mobile because of Bill F. Frank A.

Sales person unprofessional. Very pushy, no explanation of cell phones, just wanted the sale. Had…read morefriends at the location and playing cards! No mgr came to our aid, would never go back to that location