Computers are important to our business, and this business is important to our computers. These…read moreguys are knowledgeable, efficient, reasonably priced, and professional. I have purchased rebuilt equipment for personal use, and had viruses, malware, and spyware removed from business computers. (No software can beat them all as quickly as they evolve.) I have every confidence in their ability and honesty. Definitely "Syracuse's Best" for computer repair!

I worked with Robert and he is very knowledgeable on all things computer. I was having a problem…read morewith the sound on my computer and he fixed it quickly and cheaply. I came in the store with a broken computer and left the store with a working computer and as a happy customer. I couldn't ask for better customer service and friendliness from a business. I am a happy customer and will gladly come back to and recommend Computer Outlet to anyone who needs a computer expert! Thank you!

Erik started working with my issue last week and today Mandy brought my issue to a solution…read more Both Erik and Mandy worked very hard and helped me get my mother's phone in order after she has had some health problems and been in a nursing facility. I have always enjoyed incredible assistance from the Apple Store but Mandy and Erik went above and beyond with their problem-solving, persistence and kind manner. Thank you Apple Store for be there when I really needed you!

I've been having trouble sending out emails on my phone for quite some time so I was in the mall…read moreand stopped to setup an appointment . I was pleasantly surprised that they could see me right away. I headed back to the Genius Bar. I loved the way they bounced ideas off each other to try and come up with a solution. The solution was found by Mike and I'm so grateful. It took awhile but they didn't seem annoyed or bothered. I'm very happy we have the Apple Store in Syracuse!!

A complete joke & rip off! Do NOT trust these guys! Scam artists & conmen…read more Ignore all the positive reviews & people trying to say that diagnosis & repair takes time. They have no clue what they are talking about. I've been in the electronics & computer field for over 30 years. That being said, you learn to diagnose while speaking with the person who is having the problem. 80% of the time you already know what the problem is & can give a pretty specific time frame on how long it will take to get it righted. This place is more interested in your money than your repeat business. They do not really care about your problem when you are getting your "ticket" written up, because they bill by the hour no matter if it takes them 5 minutes to fix the problem or 50. So you can go in with a VERY simple problem that takes 30 seconds to fix, but they are more interested in stealing your money than providing you with a 30 second fix & building a positive business relationship with you. They prey on the ignorance of the general populace to not know much about electronics. They use that to their advantage & use technical terms to hype up a simple, benign problem & get you to upgrade your services to more than what you really need. Not to mention that every single person that comes in they offer "express service" to at a higher rate, which does not get your ticket addressed any faster, you just get charged more in the end. Further proof of their shady nature, just look at their website. The website is either a canned template that they failed to edit properly or they completely stole it from someone else's site. The parts that they edited to suit their needs are in English the rest of the site is in Latin. I would not trust a "computer repair" company that can't even figure out how to build a proper website! I've gone in a few times to see what they have to offer & I've heard the blatant lies that they have told to their unsuspecting customers. I've listened to the customers explain their problems & I knew right away what the problem was & that it was a 2 minute fix, yet they are told that it'll be a few days to fix it but that they will "get right on it". I've heard the owner be quite rude to customers who had too many questions or were not happy with the service that they received. Berating them & giving them excuse after excuse for how it's not their fault & that they were told about this when they came in. They basically will not answer any of your questions with anything definitive till they have you sign their contract & they know they've got your money locked in. If things start to get too pricey for you, they will be happy to write everything off as long as you sign over the item in question to them. Which if you do, they then turn around & sell it to some other unsuspecting person.

Horrible experience with this company as we sent a computer and printer we had purchased at the…read moresame time from Syracuse Computer in for service as they were not properly working. Bottom line, the "fix" didn't work and they didn't stand behind their products or their repair services. Super-slimy sales guy who made a bunch of warranty promises he didn't keep. He has to be selling used car lemons somewhere right now. We finally wrote it off as a loss. Can't believe this place is still in business. Avoid at all costs, you can do better blindly buying computer stuff online.

It's a beautiful Best Buy…read more Well organized. Clean. In a great location. The staff was extremely helpful. I'm not opposed to coming back.

BestBuy use to have a 30-90 day return policy depending upon product. They introduced membership…read moreat $199 a year and as a result that return window dropped to 14 days unless you pay the ridiculous annual fee. I have purchased from Best Buy for years believing that providing businesses competing with Amazon was in my best interest. I loved Best Buy, they previously had always done right by me and price matched competitors. I purchased a new Deco Wifi mesh setup and 20 days later saw Amazon selling the same item on sale for $50 less. Reached out to BB and was told sorry you are outside the 14 day return window. Well, I can say for sure Best Buy that you have indeed lost a customer and I will be shopping elsewhere from here on out. This from a guy, who, while not all of Best Buy's income nor much of it, spent a good deal annually ($2,000-$3,000) there. That spending will shift elswhere. All because you tried to manipulate me into a membership and refused a price match within 30 days as you previously did. Enjoy your change in policy experience!

My all-time favorite tech shop in Cazenovia New York. Seriously Eric does a great job fixing things…read morequickly and well! I busted the screen on my phone and he fixed within an hour. I cannot recommend highly enough!

Needed a battery for my IPhone 7. One call, made an appointment, done! Great service! Call…read morethem, you will not be disappointed!

I took my laptop in to have the bad hard drive replaced. They did a great job, and did it in a very…read moretimely manner. My husband has all his laptop repairs done here too. I highly recommend this business!

Do not trust this business. They are liars and cheats. I took my computer there to replace a broken…read morescreen and they told me the hard drive was broke and I should buy a new computer (from them). When I said no thanks they were very reluctant to give me my computer back. They offered to hang on to it while I shopped around. I had to insist and they acted very suspicious and didn't want to give it to me. They knew the hard drive was just fine. I ended up ordering a screen on line and replaced it myself with no problem. Again, they are liars and cheats!

Brought my Macbook in b/c it was running slow and wasn't sure if I should just toss it and get a…read morenew one or try and fix this one. Very helpful staff suggested a new solid state drive would be far cheaper and make the computer run like new. Sounds good to me! 2 days later got my computer back, and they even backed up everything from my old hard drive and reloaded it on my new one so my computer came back brand new. 5 stars for helpfulness, 5 stars for being honest with me, and 5 stars for going above and beyond. Can't recommend these guys enough!

Express Computer Service has been my go-to IT company for my business for almost 10 years. They…read morehandle everything for us like an in-house IT department. Craig, Dan, and Sean are the techs we work with most, and they've always been reliable, responsive, and easy to work with. Whether it's a quick fix or a bigger project, they get it done right the first time.

WOW! Amazing service, I am definitely making this my go-to place for any issues with my computer!…read moreExtremely knowledgeable, fast efficient service, and explains things in a way that is easily understood. He fixed the issue, and took the time to teach me how to navigate through a new app. 100 % satisfied! Don't bother going to a big box store when he is so close by!

Great place to take your computer problems to. My laptop would not load. Brought it in and Adam…read moreput a few discs in and determined the hard drive was dying. Told me the computer was worth putting a new hard drive in. The laptop works better than it did when I bought it new. He put on an antivirus program, malware detector program and a word processing one. His prices are very reasonable and I feel he is trustworthy and not there just to sell you something.